Jump to content
captain_to_fire

To those who worked on sales or retail, share your abusive customer stories

Recommended Posts

Posted · Original PosterOP

Perhaps the one of the most ludicrous notion people have came up with is the notion of “the customer is always right”. Whenever I hear this, I have the urge to ask that individual if they have a job experience at sales or retail. While I understand that as a business, customer satisfaction should be guaranteed and I agree. Satisfied customers leads more customers hence higher sales but customers should accept the fact that not everything they demand is fair like a customer getting pissed at a cashier or a waiter because the customer’s credit card has been denied by the bank. 

 

So for more than a year, I worked as a pharma rep. I go to hospitals, clinics and pharmacies in the hopes that they’ll get the medications I sell. Greedy customers isn’t exactly new. I once had a customer who would ask for more money as “perks” in top of the 35% rebate we’ve already given despite of the fact that company policy states I can’t give rebates higher than 30% for an individual product. Another one is when a past customer got pissed at us insisting that her post dated checks are bouncing or has insufficient funds and that the bank has denied the transaction so I have to take all the products back unless they pay us in cash. What’s worse is that many of these abusive customers would put us in blast and accuse us of being unfair. 

 

Just as @Cinnabar Sonar has said, “we have the right to deny service”. 

 

How about you guys? Share your experience with abusive customers. 

Link to post
Share on other sites

I don't work in retail any more.  (thank god) But what I have learned there is invaluable.

I have no issue doing the best that I can to help someone out, as long as they are civil.  I understand that sometimes people are just venting, but thick skin isn't impervious skin, and I have my limits.  Just like everyone else.

 

I ended up getting fired due to becoming "increasingly hostile to customers".  I have no regrets however.

Link to post
Share on other sites

I'm more than happy to argue with a misinformed/completely wrong customer. I'll also happily argue with my boss about it, because he's the sort that will fold when challenged.

 

So I work in a liquor store, I also work for a supermarket in their online dept, but I don't interact with customers there, which is nice.

 

The dumbest customer i've encountered who refused to believe even the packaging, was one that kept telling me Coopers (an Australian family owned brewery) was now owned by the English & was being destroyed. When I pointed out that the packaging boasts the Australian Made & Owned symbol he still believed his own story that the Coopers family sold out a long time ago.. To which I told him it would be against the law to state they're still Australian owned, he was an idiot.

 

Another was much more recently, I came in to start my shift & one of the co-workers was helping an Asian lady who didn't speak much English (well she made out she didn't) with some cider, at the time we had a promotion going by any 2 selected cartons of beer or cider & get 20% off. He told her that there was 20% off the single price if she scanned her loyalty card. So he's left cause it was the end of his shift, and she comes up to the register wanting this carton of Strongbow Classic for I think it was $40, I said "No, that's the price if you buy 2 of them, otherwise they're $47 each." to which she then craps on "The other man told me, it is this price, you give it to me for this price now!" I said "No, if you buy TWO it is that price, as it is part of this promotion." at this point i'm point out the POS promo crap for this sale, she still is not believing me, I also told her will not sell it to her at the price she wants, the only way I was going to would be for her to buy two of them. She also told me she was going to come back the next day & get me in trouble, I said go for it, she never did come back.

 

Then just the usual idiots who argue with me when I refuse them service for either being intoxicated, no ID or letting minors handle alcohol to the point where they're pointing it out, which makes it look like it's a case of secondary supply. I'm not a fan of the idea of being slugged a $1,100 on the spot fine & I could also potentially be fined up to $11,000 by the courts & there's also potential 12 months jail time for supplying anyone under 18 alcohol for all parties involved. Also the business could have its liquor license revoked or suspended.

 

When I worked for EB Games wanting us to price match another store, when we were cheaper, the game just didn't have a sale sticker on it indicating the new price. Like, uh, I guess if you want to pay more be our guest..?

 

So the company I work for now has a few liquor brands, one is dedicated to wine & is online only, one is a big box warehouse discount brand (I have previously worked there) & the one I work for now is basically the 7/11 of alcohol, we're on just about every street corner in Australia it seems & in every shopping centre, then again we have 1400+ stores nationwide last I heard. But anyway, when I used to work for the big box version, we had a drive thru, that was always fun. But I remember this one customer who came up to purchase a few bottles of wine, anyway she has demanded I give her a bag, now we don't use bags never have afaik. "I said best I can do is give you a box, as we do not do plastic bags here." she replied "But I have to walk all the way back to my motel room!" (which was maybe 500 metres up the road lol) I'll never get some people.

 

It'll be interesting when the company stops supplying plastic bags across the board next year, that's going to upset a lot.


PC

Case: Ncase M1 CPU: Intel Core i5 6600k MB: ASUS Strix Z270I RAM: 16GB DDR4 Kingston Fury 2400Mhz SSD: Intel 600P M.2 512GB | WD Blue M.2 500GB

Cooler: Noctua NH-L9x65 GPU: EVGA GTX 1070 SC Black Edition 8GB PSU: Corsair SF600 80+ Gold Fans: Noctua NF-F12x 2, Noctua NF-A9x14

NAS

CPU: Intel Core i3 6100 MB: ASRock B150M ITX RAM: Kingston 8GB DDR4-2133 SSD: Samsung 850-EVO 250GB HDD: WD RED 3TB x2

Cooler: Noctua L9i Case: Silverstone CS01 PSU: Silverstone 300W SFX 80+ Bronze Fans: Noctua NF-F12

MacBook Air 2014

CPU: Intel Dual Core i5 @ 1.4GHz RAM: 4GB 1600MHz DDR3 SSD: 128GB GPU: Intel 5000 HD Graphics

Link to post
Share on other sites
Posted · Original PosterOP
34 minutes ago, Cinnabar Sonar said:

ended up getting fired due to becoming "increasingly hostile to customers".  I have no regrets however.

I almost yelled at a customer once because of her insistence that her checks are well funded. However after handing over my phone to my boss, my client decided to just return the unused medications and pay in cash what they’ve consumed. 

Link to post
Share on other sites
52 minutes ago, hey_yo_ said:

I almost yelled at a customer once because of her insistence that her checks are well funded. However after handing over my phone to my boss, my client decided to just return the unused medications and pay in cash what they’ve consumed. 

Admittedly, I could have handled it better.  It didn't help that my co workers all hated me.

Link to post
Share on other sites

I on a sweep, cleaning the floors and a customer walked up then ranted at me for around 10 minutes because a specific cake mix was no longer located in the aisle he was used to. He was nearly yelling that civilians don't know how to stock shelves, saying the Commissary is where to go. Smh.

Link to post
Share on other sites

Protip: The more pissed off you are, the less inclined I am to help you and the lower chance you receive when trying to reach a resolution.

 

And no, asking for a supervisor doesn't magically change company policy. If anything, they'll agree you're unreasonable.


PRISIMHEART 2.0

Case: TT Core V1 || PSU: EVGA Supernova P2 750w || MB: Asrock Fata1ity AB350 Gaming-ITX/ac || CPU: AMD Ryzen R5 1600 || CPU Cooler: Cryorig H7 w/ FD Venturi fan || RAM: G.Skill Flare X 16GB || GPU: Galax GTX 1070 EXOC-SNPR || Storage: Samsung 850 Evo 250GB + Crucial MX500 1TB + SG Firecuda 2TB

 

PERIPHERALS / DISPLAY

Keyboard: Logitech G810 Orion Spectrum || Mouse: Logitech G502 Proteus Spectrum || Monitor: HP Omen 32

 

Link to post
Share on other sites

I haven't worked in retail for years, and even when I did it was for a very short time.

 

It should be said that I mainly have positive stories to tell. The vast majority of customers that I interacted with were really nice people.

I worked at a DIY store, which had pretty much abandoned the "customer is always right" - philosophy. Instead the employees were given quite a lot of freedom to determine service levels on their own.

 

My worst experience was probably when a customer went completely off the rails due to my inability to follow his ever changing instructions.

He wanted to buy a set of fence elements, but he kept changing his measurements and thereby the amount of elements he needed to buy.

in the end I offered to give him a calculator and that apperently set him off.

The conversation ended with me demanding that he leave the store and handing him the phone number for my boss.

He supposedly never called my boss.


Nova doctrina terribilis sit perdere

Audio format guides: Vinyl records | Cassette tapes

Link to post
Share on other sites
Posted · Original PosterOP
1 hour ago, Volbet said:

-snip-

Nice! For the most part majority of my clients are nice people and they pay in time and are not abusive. It's just that the other day I overheard a whiny lady lambasting the saleslady to the point that the saleslady is on the verge of crying just by how rude the customer is together with ranting the ludicrous notion that the fucking customer is always right. Every time I hear that shit, it simply gets on my nerves.

Link to post
Share on other sites

This was a while back, before credit cards had chips in them, just the black strip.

 

My dad used to work in a clothes shop, and a drunk came in to buy some shoes. He shouted abuse at other staff members, so when he was paying, my dad swiped his card on the till, and sneakily swiped the card over the powerful magnet that is used to take security tags off clothes. Wiped his card. Payback, I guess? 

 

A few years back when my dad still owned a shop, if he disliked a customer, he'd scratch his nose with either his middle finger, or make the V symbol...

Link to post
Share on other sites
On 11/10/2017 at 8:44 PM, hey_yo_ said:

Just as @Cinnabar Sonar has said, “we have the right to deny service”. 

 

Ha! funny, nah we can't deny customers service because they treat you like shit at least where I work, and they still expect you to treat them like gods. It's bullshit. Fuck I want out of this field.


| Whoosh - The Airplane and Airline Thread |

:x@Dan Castellaneta x @pinksnowbirdie || Jake x Tyler :x 52ever :x
Current Rig:
Spoiler

}} Titania  *December 22, 2017* {{

~Ryzen 7 1700 - Asus TUF B350 - Cryorig H7 - Crucial Ballistix Sport LT 8GB @ 2400MHz - XFX Double Dissipation RX 470 4GB - SanDisk SSDPlus 120GB - Toshiba 1TB HDD (2.5" 5400rpm) - Cooler Master Silencio 352 - LG DVD/CD Drive - EVGA SuperNova G2 550W - Windows 10 Education - Logitech G610 (MX Browns) - Corsair m65 Pro RGB~

Planned Upgrades:

Spoiler

}} Titania II  *Late 2018/Early 2019* {{

~Ryzen 7 1700 - Asus TUF B350 - Cryorig H7 - Corsair Vengeance LPX 16GB @ 3000MHz - XFX Double Dissipation RX 470 4GB- Samsung 860 Evo 500GB - Hitachi Ultrastar 7K3000 2TB HDD - Cooler Master Silencio 352 - LG DVD/CD Drive - AverMedia GC570 Capture Card - EVGA SuperNova G2 550W - Windows 10 Education - Logitech G610 (MX Browns) - Corsair m65 Pro RGB~

 

Link to post
Share on other sites
1 minute ago, wcreek said:

Ha! funny, nah we can't deny customers service because they treat you like shit at least where I work, and they still expect you to treat them like gods. It's bullshit. Fuck I want out of this field.

Fast food was disgusting and shit especially when it got busy but god damn if it wasn't as messy or nasty I'd do that over shitail retail.


| Whoosh - The Airplane and Airline Thread |

:x@Dan Castellaneta x @pinksnowbirdie || Jake x Tyler :x 52ever :x
Current Rig:
Spoiler

}} Titania  *December 22, 2017* {{

~Ryzen 7 1700 - Asus TUF B350 - Cryorig H7 - Crucial Ballistix Sport LT 8GB @ 2400MHz - XFX Double Dissipation RX 470 4GB - SanDisk SSDPlus 120GB - Toshiba 1TB HDD (2.5" 5400rpm) - Cooler Master Silencio 352 - LG DVD/CD Drive - EVGA SuperNova G2 550W - Windows 10 Education - Logitech G610 (MX Browns) - Corsair m65 Pro RGB~

Planned Upgrades:

Spoiler

}} Titania II  *Late 2018/Early 2019* {{

~Ryzen 7 1700 - Asus TUF B350 - Cryorig H7 - Corsair Vengeance LPX 16GB @ 3000MHz - XFX Double Dissipation RX 470 4GB- Samsung 860 Evo 500GB - Hitachi Ultrastar 7K3000 2TB HDD - Cooler Master Silencio 352 - LG DVD/CD Drive - AverMedia GC570 Capture Card - EVGA SuperNova G2 550W - Windows 10 Education - Logitech G610 (MX Browns) - Corsair m65 Pro RGB~

 

Link to post
Share on other sites

Anyways before I go on a full blast rant about how I hate it, I will say 95% of the time the customer is never right. I will grant that at least 5% of the time the customer is right and on some occasions that number might go up depending how well or crappy of a job pricing did.


| Whoosh - The Airplane and Airline Thread |

:x@Dan Castellaneta x @pinksnowbirdie || Jake x Tyler :x 52ever :x
Current Rig:
Spoiler

}} Titania  *December 22, 2017* {{

~Ryzen 7 1700 - Asus TUF B350 - Cryorig H7 - Crucial Ballistix Sport LT 8GB @ 2400MHz - XFX Double Dissipation RX 470 4GB - SanDisk SSDPlus 120GB - Toshiba 1TB HDD (2.5" 5400rpm) - Cooler Master Silencio 352 - LG DVD/CD Drive - EVGA SuperNova G2 550W - Windows 10 Education - Logitech G610 (MX Browns) - Corsair m65 Pro RGB~

Planned Upgrades:

Spoiler

}} Titania II  *Late 2018/Early 2019* {{

~Ryzen 7 1700 - Asus TUF B350 - Cryorig H7 - Corsair Vengeance LPX 16GB @ 3000MHz - XFX Double Dissipation RX 470 4GB- Samsung 860 Evo 500GB - Hitachi Ultrastar 7K3000 2TB HDD - Cooler Master Silencio 352 - LG DVD/CD Drive - AverMedia GC570 Capture Card - EVGA SuperNova G2 550W - Windows 10 Education - Logitech G610 (MX Browns) - Corsair m65 Pro RGB~

 

Link to post
Share on other sites

I don't think I have enough time to share all of the BS I have to deal with but here's a few from just this week (yes, I know it's only Monday):

 

Potential client 1: "I see the pricing on your website is different than the pricing on another random website that was posted 3 years ago, which one is correct?"

 

Potential client 2: "I want service in this city."

Me: "We don't have any hardware in that city, check our website for our list of locations."

Potential client 2: "How about this city?"

Me: "Still nope, here's our list of locations..."

Potential client 2: "How about this city?"

Me: "Nope, it's not on the list I sent you."

Potential client 2: "I don't see this city on your list."

Me: "Then we can't offer you service there."
 

Potential client 3: "I'm worried about DDoS attacks can you protect me?"

Me: "Yes, we offer DDoS protection in these cities."

Potential client 3: "Where is the best place to setup servers to DDoS my competitors?"

 

Potential client 4: "Do you ignore warrants from police?"

 

Potential client 5: "If I pay with a credit card would I have time to make a backup of my data if somebody accidentally reports it stolen?"


All aboard the Floatplane!

Link to post
Share on other sites

Its rare for a customers to be always right and most of em are jackass with no manners at least in here.

I run a computer store but we also repair and selling phone and le me just be honest i have a short temper especially when i missed my sleep.

Luckily i have a sister my twin actually, Whose gonna deal with them when i am about to reach my limit and triggered my berserk mode.

My most annoying customers experienced would be this. 

*LONG TEXT ALERT

Spoiler

So he came to my store and asked me to root his phone i said we don't do that,he replied what kind of repair store that cant root phone?

i said I can but we just do that,we dont do rooting and jailbreaking or custom recovery.

He just leave without saying a word with a pissed looking face but before he reach the front door he came back saying " can u at least re-flash my phone?"

Yes i can it'll take about 20-30 minutes or more to find a correct rom because ur phone is not an original samsung phone (his phone is a samsung s5 chinese replica)

and he agreed and said "dont worry i can wait i got nothing to do take your time" and he left to get food.

15 min later he came back " so hows my phone? "

Oh it havent finished sorry..
"what the hell? *while raising his voice u said its 20-30min?"

Yes but its just have been 15 min so i need more time. 

He left and 5 min later he came back asking again..


Ffs i said in my mind i mean he just said to fucking "take your time" to me before.

"So is it done yet?"

"No i need more time its a bit difficult to flash this phone as its not the original samsung"
He replied " what do u mean not original? this is samsung look at the phone its samsung"
I mean jesus christ i already explained to him in the first place that is not an original samsung phone did he even fucking listen.

i replied " no its not its a samsung replica from china "

He then furiously tell me to give back his phone and said " what kind of repairman are u that cant tell the difference between original and replica!?"

I was about to blow but then she came to the rescue..

and said something like this i cant really remember " oh we really really sorry for trouble may i take a look at the phone? " 

He give it to her and she replied " yes it is its not the original samsung thats why its need more time cause its not easy to find the correct rom for this type of phone, so are u still want to flash it or cancel it sir? "

he said " okay then i am just gonna leave it here and pick it up tomorrow"

she replied " alright then we need your phone number and any identity card as a proof later on "

He give it to her and finally he leave with a smile not to me but to her..

 

IDK what the f*ck just happened his face and mood change from a complete asshole into a decent man..

To make matters worse when he left, my sis said this to me while smiling

" See? is not that hard isnt? " i knew that she's just messing with me so i replied " shut up,he's lucky u showed up cuz i am about to beheaded him "

 


PC " ONE-SYSTEM-TO-RULE-THEM-ALL "

Asian Horror Movies That You Must Watch

~Guide To Flash Your Phone

Got any question about Flashing,Custom roms,Custom Recovery,Repairing imei,Rooting,Unlocking bootloader,etc Feel Free to ask.

" If we could read the secret history of our enemies we should find in each man's life sorrow and suffering enough to disarm all hostility " -Henry LongFellow

Specs : 

Spoiler

| i5 6600k | Msi Z170a Pro Gaming | 12Gb Avexir Core Blue 3100Mhz | Amd Asus Strix Rx 480 8Gb Oced [1410Mhz] | Antec Edge 550W | NZXT H440 Red/Black | Be Quiet Pure Rock | 120Gb OCZ Trion+4Tb WD Blue | LG 22MP68VQ-P | Logitech G402+Cheap Mech Keyboard | Windows 10 x64 | HyperX Cloud +Fiio E10K:ph34r:|

Second PC

| Core 2 Duo E8500 | Crap Oem Mobo | 2GB Of Crap Memory | Nvidia GT 6600 | Crap Oem Psu | Crap Oem Case | Crap Oem Cooler | 64Gb Ocz Turbo | Crap 5:3 monitor | Crap HP Mouse & Membrane Keyboard | Windows 10 x64 | Sennheiser HD 558+Fiio E10K |

 

Link to post
Share on other sites
Posted · Original PosterOP
54 minutes ago, wcreek said:

Fast food was disgusting and shit especially when it got busy but god damn if it wasn't as messy or nasty I'd do that over shitail retail.

One of my good friends is a Starbucks barista and he told me that for the most part working at Starbucks is fun. The only part that he doesn’t like is when customers get pissed when their orders come in late which he told me was fair enough given how they get hammered by orders when college students buy them in bulk during days before the finals exam. But then he’s probably lucky he’s in an area with mature and considerate people. 

 

In my experience, Starbucks baristas offer one of the best customer service and have the best smiles and greetings. They’d even ask you how’s your day and they give me free samples.

 

As a pharma rep, it’s a mixed bag. I deal with my whiny boss when I don’t reach quota and I have to deal with some unfair and sometimes dishonest clients. As a pharma rep, I also handle customer care services and I’m more than willing to help them but then they have to remember that I’m just an employee and my hands are tied up.

 

Whoever said that notion “the customer is always right” first, I’d like to show my two middle fingers  into their face. 

Link to post
Share on other sites
Posted (edited) · Original PosterOP
13 minutes ago, L.Lawliet said:

LONG TEXT ALERT

Jesus Christ! I don’t know the reason why many repair shops no longer entertain requests for rooting, jailbreaking and even carrier unlocking but I think it’s a way to deter sales of stolen smartphones which I don’t think is effective. I know iCloud activation can be bypassed through an exploit but I think Apple is making it harder and harder for every iteration of iOS. 

 

Maybe @LinusTech has some experience with awful customers since he worked in retail before he started LTT. 

Edited by hey_yo_
Link to post
Share on other sites
2 minutes ago, hey_yo_ said:

esus Christ! I don’t know the reason why many repair shops no longer entertain requests for rooting, jailbreaking and even carrier unlocking but I think it’s a way to deter sales of stolen smartphones which I don’t think is effective.

Because there too many risk.

A rooted or jailbreaked phone as u might know is no longer safe as u can gain the root access and modify hidden files that no longer hidden anymore.

If say someone knows how to make use of it then good its no problem.

But the problem is that we often received a complain after we rooted/jailbreaked their phones..this shit is not working that shit is fucked up and so on..so we decided no to do it anymore considered that we made enough money from selling hardware and stuff.

6 minutes ago, hey_yo_ said:

I know iCloud activation can be bypassed through an exploit but I think Apple is making it harder and harder for every iteration of iOS. 

afaik that is not possible anymore..but its possible on old iphone like old ipad or iphone 4 below by installing old version of iOS.

But for modern iphone like 5 above its not possible to do it with that trick.

U can however replace certain parts inside the phone with a new blank one and it will remove the iCloud lock. However it will require a good soldering skills.

 

 


PC " ONE-SYSTEM-TO-RULE-THEM-ALL "

Asian Horror Movies That You Must Watch

~Guide To Flash Your Phone

Got any question about Flashing,Custom roms,Custom Recovery,Repairing imei,Rooting,Unlocking bootloader,etc Feel Free to ask.

" If we could read the secret history of our enemies we should find in each man's life sorrow and suffering enough to disarm all hostility " -Henry LongFellow

Specs : 

Spoiler

| i5 6600k | Msi Z170a Pro Gaming | 12Gb Avexir Core Blue 3100Mhz | Amd Asus Strix Rx 480 8Gb Oced [1410Mhz] | Antec Edge 550W | NZXT H440 Red/Black | Be Quiet Pure Rock | 120Gb OCZ Trion+4Tb WD Blue | LG 22MP68VQ-P | Logitech G402+Cheap Mech Keyboard | Windows 10 x64 | HyperX Cloud +Fiio E10K:ph34r:|

Second PC

| Core 2 Duo E8500 | Crap Oem Mobo | 2GB Of Crap Memory | Nvidia GT 6600 | Crap Oem Psu | Crap Oem Case | Crap Oem Cooler | 64Gb Ocz Turbo | Crap 5:3 monitor | Crap HP Mouse & Membrane Keyboard | Windows 10 x64 | Sennheiser HD 558+Fiio E10K |

 

Link to post
Share on other sites
31 minutes ago, hey_yo_ said:

... he told me that for the most part working at Starbucks is fun. The only part that he doesn’t like is when customers get pissed...

That's pretty much every customer service/retail job. It's either the customer who ruins the experience, or head office telling you to bend over for the customer.


CPU: Intel i5 3550           | Cooler: Corsair A50          | Motherboard: Asus P8Z77      | Storage: Crucial MX200 250GB |

RAM: Corsair Vengeance 8GB   | GPU: Asus Strix GTX 970      | Case: NZXT H440 (Red/Black)  | PSU: EVGA 650W G2            |

Link to post
Share on other sites
Posted · Original PosterOP
1 hour ago, wcreek said:

Ha! funny, nah we can't deny customers service because they treat you like shit at least where I work, and they still expect you to treat them like gods. It's bullshit. Fuck I want out of this field.

On some situations especially serious ones, the business employees have the right to deny service like harassing an employee either sexually or not. 

Link to post
Share on other sites
5 minutes ago, hey_yo_ said:

On some situations especially serious ones, the business employees have the right to deny service like harassing an employee either sexually or not. 

I agree.

 

I work in liquor retail, and we have Responsible Service of Alcohol (RSA) laws backing us here in Australia, and also company policy is if we feel threatened in anyway we are allowed to deny service to the customer and ask them to leave or have them removed from the premises, and if they don't then it becomes a police matter because they're now on licensed premises after being denied service/entry and they can be charged. I haven't been in that situation personally, but then again i'm 6 foot 1, pretty large & most people think i'm some kind of menacing person, if it keeps me out of trouble then be it I guess.


PC

Case: Ncase M1 CPU: Intel Core i5 6600k MB: ASUS Strix Z270I RAM: 16GB DDR4 Kingston Fury 2400Mhz SSD: Intel 600P M.2 512GB | WD Blue M.2 500GB

Cooler: Noctua NH-L9x65 GPU: EVGA GTX 1070 SC Black Edition 8GB PSU: Corsair SF600 80+ Gold Fans: Noctua NF-F12x 2, Noctua NF-A9x14

NAS

CPU: Intel Core i3 6100 MB: ASRock B150M ITX RAM: Kingston 8GB DDR4-2133 SSD: Samsung 850-EVO 250GB HDD: WD RED 3TB x2

Cooler: Noctua L9i Case: Silverstone CS01 PSU: Silverstone 300W SFX 80+ Bronze Fans: Noctua NF-F12

MacBook Air 2014

CPU: Intel Dual Core i5 @ 1.4GHz RAM: 4GB 1600MHz DDR3 SSD: 128GB GPU: Intel 5000 HD Graphics

Link to post
Share on other sites
On 11/11/2017 at 2:44 AM, hey_yo_ said:

Perhaps the one of the most ludicrous notion people have came up with is the notion of “the customer is always right”. Whenever I hear this, I have the urge to ask that individual if they have a job experience at sales or retail. While I understand that as a business, customer satisfaction should be guaranteed and I agree. Satisfied customers leads more customers hence higher sales but customers should accept the fact that not everything they demand is fair like a customer getting pissed at a cashier or a waiter because the customer’s credit card has been denied by the bank. 

 

So for more than a year, I worked as a pharma rep. I go to hospitals, clinics and pharmacies in the hopes that they’ll get the medications I sell. Greedy customers isn’t exactly new. I once had a customer who would ask for more money as “perks” in top of the 35% rebate we’ve already given despite of the fact that company policy states I can’t give rebates higher than 30% for an individual product. Another one is when a past customer got pissed at us insisting that her post dated checks are bouncing or has insufficient funds and that the bank has denied the transaction so I have to take all the products back unless they pay us in cash. What’s worse is that many of these abusive customers would put us in blast and accuse us of being unfair. 

 

Just as @Cinnabar Sonar has said, “we have the right to deny service”. 

 

How about you guys? Share your experience with abusive customers. 

But the customer is always right, customer satisfaction has been the number 1 priority when i was working in retail (i did it for 3 years) the only time they were 'wrong' was when they were trying to fob something off for cheaper than it was (We had a lady who would steal the reduced label stickers from things like onions and put them on pull price chickens)

 

We also had person steal full chicken by putting them in her handbag, this was before we started putting the fresh meat stickers on things that would set off the alarm if they when out of the store un-scanned. Also strangely we had a order from head office to stop serving red bull and relentless (energy drinks) to 16 year olds around exam time

 

Not had any abusive customers per say there was one person who went to my school and he was known for being an arse and a dick (he was 16) so i just flat out refused to serve him and asked one of the other till staff to serve him, he went off on one my manager came over and explained the situation that any staff member can refuse to serve any customer, it's perfectly within their employee contract to do so

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


  • Recently Browsing   0 members

    No registered users viewing this page.


×