Not getting internet speeds advertised.

[Skiiwee29]

8 minutes ago, Ryois said:

 

my SNR and stuff are the same but I have more, downstream channels, after rebooting the router and modem

EDIT: Had 16 downstream channels now I have 24... same amount of upstream channels.

Thats fine. You can see 3 of the 4 values. The only one you cant see is the upstream SNR levels as that is reported at the CMTS, and not directly at the modem. The more downstream channels the better as it gives you more room to wiggle so the speak as each channel if setup at proper config of 256qam 6mhz wide would give about 37.5 mbps per channel of sustained throughput. 

[Ryois]

2 minutes ago, legacy99 said:

Thats fine. You can see 3 of the 4 values. The only one you cant see is the upstream SNR levels as that is reported at the CMTS, and not directly at the modem. The more downstream channels the better as it gives you more room to wiggle so the speak as each channel if setup at proper config of 256qam 6mhz wide would give about 37.5 mbps per channel of sustained throughput. 

is there a way to see your plan via Charters website or do I have to call them?

[Skiiwee29]

1 minute ago, Ryois said:

is there a way to see your plan via Charters website or do I have to call them?

If you login to your billing account, you should be able to see what you pay for. 

[Ryois]

Just now, legacy99 said:

If you login to your billing account, you should be able to see what you pay for. 

I only see Internet > then all it shows is Modem, if I look at a bill it says Spectrum Internet, if I look online it is basically a web version of the paper bill. 

[Skiiwee29]

1 minute ago, Ryois said:

I only see Internet > then all it shows is Modem, if I look at a bill it says Spectrum Internet, if I look online it is basically a web version of the paper bill. 

hmmmm, then you will likely need to call. 

[Skiiwee29]

Wanted to check up and see how the call went with Charter?

[Ryois]

On 9/25/2017 at 6:33 PM, legacy99 said:

Wanted to check up and see how the call went with Charter?

still haven't gotten a chance to call them been busy hopefully today or tomorrow.

[Skiiwee29]

5 hours ago, Ryois said:

still haven't gotten a chance to call them been busy hopefully today or tomorrow.

Alright. Let me know. You can toss me a message in Discord as well since it looks like you joined my discord channel.