Monitor gets disconnected randomly

[Fransenson]

Hey there!

 

For like a week or two I am facing an issue.

 

During use, most of the time when first launching a game (in windowed mode, sometimes Hearthstone, sometimes PUBG or Rocket League) my screen #1 gets disconnected, both screens turn black and then only screen #2 comes back on. 

I can only fix this by turning off my screen #1 and turning it back on.

 

I cannot figure out where this is coming from.

 

My setup:

 

i7 4790K

Zotac 1070 AMP! Extreme

16GB RAM 

Screen #1: Asus MG279Q (I know, FreeSync Monitor on a 1070, but I had a 290X before which died)

-> connected via DP

Screen #2: BenQ el cheapo 24" Panel

-> connected via HDMI

 

Has anyone an idea on where to start troubleshooting? 

 

Things I already did:

- reinstall GPU driver

- reseat all the cables

 

 

Thanks in advance!

 

[Dujith]

Change the cables. Specially the DP cables tend to hit and miss for some reason.

What u describe is something we had with a few monitors, getting newer better cables fixed the issue for us at least.

[Fransenson]

I will try that, thanks!

Only thing that seems odd is that the issue started appearing after like 2 years of use with the included DP cable.

 

Any cables you can recommend?

 

 

[Dujith]

I think we ended up with Startech cables. Just make sure its the 1.2 version, that should guarantee the quality.

[Fransenson]

Just now, Dujith said:

I think we ended up with Startech cables. Just make sure its the 1.2 version, that should guarantee the quality.

Gonna  try those, thanks!

[mapegl]

21 minutes ago, Fransenson said:

Hey there!

 

For like a week or two I am facing an issue.

 

During use, most of the time when first launching a game (in windowed mode, sometimes Hearthstone, sometimes PUBG or Rocket League) my screen #1 gets disconnected, both screens turn black and then only screen #2 comes back on. 

I can only fix this by turning off my screen #1 and turning it back on.

 

I cannot figure out where this is coming from.

 

My setup:

 

i7 4790K

Zotac 1070 AMP! Extreme

16GB RAM 

Screen #1: Asus MG279Q (I know, FreeSync Monitor on a 1070, but I had a 290X before which died)

-> connected via DP

Screen #2: BenQ el cheapo 24" Panel

-> connected via HDMI

 

Has anyone an idea on where to start troubleshooting? 

 

Things I already did:

- reinstall GPU driver

- reseat all the cables

 

 

Thanks in advance!

 

I had a similar issue with a U2515H once and Dell told me they knew and there was no other fix than switching the monitor completely.  

 

I know you have different monitors and this is not suuuper helpful, but I just wanted to share that I went through 4 or 5 cables and tried different computers and the issues prevailed.

[Fransenson]

I was thinking to contact Asus about the issue but I cannot find out how long their warranty on this monitor is. It is like 2 years and 1 month old.