Keyboard and mouse not responding in Windows 10 after update

[Kimmetje99]

Hello everyone,

Last week I was doing an update for my laptop. The next day I put my laptop on and the keyboard and mouse weren't working. I am stuck on the lock screen (the screen before you can login). The time on the screen was moving so the screen isn't frozen. 

In the BIOS they are both working. Same goes for the troubleshoot menu.

Of course I Googled for a solution, but I can't find anything that works for me.

Laptop; Asus n551jx-cn199h

Note: I'm new here. So if anything is wrong or missing, let me know.

Note: I can't login!

[GoodBytes]

If you plug an external keyboard, wait 5-10min, does the keyboard work?

[Kimmetje99]

12 hours ago, GoodBytes said:

If you plug an external keyboard, wait 5-10min, does the keyboard work?

No still the same. I waited for about 2 hours and nothing was happening.

[Arika]

use an external keyboard to get into windows, go into device manager, find the drivers for the built in keyboard and mouse. uninstall them and then scan for recent hardware changes and let it install them again

[bcguru9384]

i bet the keyboard and mouse driver failed win10 approved hardware list

try repeatedly pressing the f# key that brings up windows recovery mode and do driver install from cmd prompt and cd/dvd with driver on it

[Kimmetje99]

On 8/16/2017 at 11:22 AM, Sierra Fox said:

use an external keyboard to get into windows, go into device manager, find the drivers for the built in keyboard and mouse. uninstall them and then scan for recent hardware changes and let it install them again

It makes no change to use an external keyboard or mouse.

[Kimmetje99]

 

On 8/17/2017 at 4:11 AM, bcguru9384 said:

i bet the keyboard and mouse driver failed win10 approved hardware list

try repeatedly pressing the f# key that brings up windows recovery mode and do driver install from cmd prompt and cd/dvd with driver on it

Recovery mode doesn't make any difference. I would like to install the driver with cmd, but I don't know the command for it. Do you know it ?

[bcguru9384]

23 minutes ago, Kimmetje99 said:

 

Recovery mode doesn't make any difference. I would like to install the driver with cmd, but I don't know the command for it. Do you know it ?

if you can get cmd prompt on windows (win10 recovery mode should have cmd option)

try msconfig

explorer

taskman

if any of these launch then you can do driver reinstall