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OCZ/Toshiba warranty and RMA was amazing!

CostcoSamples

I recently went through a warranty claim on my 4.5 year old OCZ Vector 128GB SSD.  It has not been working properly for quite some time and I never wanted to bother dealing with manufacturer warranty because it is usually such a hassle and I have a better SSD anyway.  I found a use for the drive in another system, but thought the warranty had expired.  I decided to submit a request to find out and to my surprise, there was a 5 year warranty and is still valid!

 

The RMA process was very fast.  They sent me a return shipping label, and sent me a replacement drive with surprisingly fast turnaround time.  Priority international shipping costs a fortune, but Toshiba covered the cost.  I had a brand new drive in my hand within a couple weeks.  This has been the best manufacture RMA process I've ever experienced.  I will definitely buy OCZ or Toshiba products in the future!  

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5 minutes ago, CostcoSamples said:

I recently went through a warranty claim on my 4.5 year old OCZ Vector 128GB SSD.  It has not been working properly for quite some time and I never wanted to bother dealing with manufacturer warranty because it is usually such a hassle and I have a better SSD anyway.  I found a use for the drive in another system, but thought the warranty had expired.  I decided to submit a request to find out and to my surprise, there was a 5 year warranty and is still valid!

 

The RMA process was very fast.  They sent me a return shipping label, and sent me a replacement drive with surprisingly fast turnaround time.  Priority international shipping costs a fortune, but Toshiba covered the cost.  I had a brand new drive in my hand within a couple weeks.  This has been the best manufacture RMA process I've ever experienced.  I will definitely buy OCZ or Toshiba products in the future!  

This is quite interesting... The last time I had an interaction with Toshiba, it was pretty bad.

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1 minute ago, Squarq said:

This is quite interesting... The last time I had an interaction with Toshiba, it was pretty bad.

when was it?

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1 minute ago, Shiv78 said:

when was it?

Quite a while ago, about 5-6 years

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10 minutes ago, CostcoSamples said:

I recently went through a warranty claim on my 4.5 year old OCZ Vector 128GB SSD.  It has not been working properly for quite some time and I never wanted to bother dealing with manufacturer warranty because it is usually such a hassle and I have a better SSD anyway.  I found a use for the drive in another system, but thought the warranty had expired.  I decided to submit a request to find out and to my surprise, there was a 5 year warranty and is still valid!

 

The RMA process was very fast.  They sent me a return shipping label, and sent me a replacement drive with surprisingly fast turnaround time.  Priority international shipping costs a fortune, but Toshiba covered the cost.  I had a brand new drive in my hand within a couple weeks.  This has been the best manufacture RMA process I've ever experienced.  I will definitely buy OCZ or Toshiba products in the future!  

did they require original packaging?

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22 minutes ago, MrMcMuffinJr said:

did they require original packaging?

No they didn't! It was amazing!

The geek himself.

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6 hours ago, MrMcMuffinJr said:

did they require original packaging?

No they didn't.  I literally wrapped it in news paper and stuffed it in a small cereal box!

6 hours ago, Squarq said:

This is quite interesting... The last time I had an interaction with Toshiba, it was pretty bad.

Seems they've really stepped up their game.  I dealt with OCZ before Toshiba acquired them and it was pretty bad.  Now, they are top notch!

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