gpu Requesting Help: MSI 980 Gaming 4G 90*C+

[serphilith]

Hi guys,

 

I'd like some info on this, for awhile now my GPU started going berserk on temperature, and my gaming is starting to suffer from it. Where I used to be able to Play The Witcher 3 on Ultra-ish ( minus Hairworks ) and GTA on Max ( without adv settings ) all the while getting decent Temps and FPS around the 50-60 range. But as of late the 980 just spikes to 90*C and stays there with thermal throttling kicking in and still staying around 90..

 

The card is 2.5 years old and my question is, should I try contacting MSI ( or is it to late? ) or.. Should I repaste and apply new thermal pads?

 

Currently shipping to my house:

Arctic MX-4 Thermal Compound - 4 g

Arctic Thermal Pad 145 x 145mm - 0.5mm

 

My build's Airflow;

Intake:

Front:    2x 140 Corsair SP's on a H110 for the CPU

Bottom: 1x 120 Corsair AF

Side:    1x 120 Corsair AF

 

Outtake:

Top:   2x 140 Fractal Design 1000RPM

Back: 1x 140 Fractal Design 1000RPM

 

Any tips are welcome!

 

- Serph

 

EDIT:

 

As expected, the Thermal grease was all dried out, used Aceton and coffee filters to remove residue and applied the MX-4 in pea size.

Als checked the VRAM Pads and those where also hard as a biscuit, so replaced them as well. Rest of the PCB looked OK, caps where good, and no real dust to be found.

 

So re-pasted, now temps are awesome while running MSI Kombuster for 5min:

75*C GPU

55*C VRAM

60*C GPU Ambient

Edited June 25, 2017 by serphilith
added solution

[Droidbot]

Contact MSI, see if you can get a replacement card or something. Say a temp sensor failed. 

 

Otherwise dust it out, repaste. 

[Jurrunio]

Is it in warranty? If yes then sending the card back is the easiest way. If no then reapply the thermal paste yourself.

[serphilith]

1 hour ago, Droidbot said:

Contact MSI, see if you can get a replacement card or something. Say a temp sensor failed. 

 

Otherwise dust it out, repaste. 

Thanks for the Reply, ( Jurrunio tooo! )

 

I did some cleaning yesterday, removed the shroud and fans, there was indeed some dust in the heat sink but not that much, so after removing that I tried my games again to no avail, hence the question here, Also as you suggested, I started the process of contacting MSI, waiting on a response will be the hard part.

 

And finally, the cooling supplies are in transit anyhow, so if MSI can't/won't come trough, I'll need to find a video tut on re-pasting or more specifically correctly opening a GTX980

[serphilith]

As I thought, got in contact with MSI and there is no Warranty for this

so I got the standard 'clean the card' answer. To bad and kind of disappointing,

but the card isn't going berserk in idle mode so that is how they

concluded I had no right for warranty.

 

Going to re-paste as soon as the supplies arrive.

 

Also, bit of a backstory, I had ASUS cards my whole life with supreme service quality, but during the 970 debacle they let me down, so I went for MSI ( second most popular brand at the time, in NLD ). I'm going for another MSI card when I upgrade to the 1080ti or possible Vega card depending on results and finances.

[serphilith]

As expected, the Thermal grease was all dried out, used Aceton and coffee filters to remove residue and applied the MX-4 in pea size.

Als checked the VRAM Pads and those where also hard as a biscuit, so replaced them as well. Rest of the PCB looked OK, caps where good, and no real dust to be found.

 

So re-pasted, now temps are awesome while running MSI Kombuster for 5min:

75*C GPU

55*C VRAM

60*C GPU Ambient

 

Again, thanks for the advice, it gave me the courage to just start the re-pasting process.