Posted May 26, 2017 Hi LTT forum, I'm a long time quiet member who enjoys Linus' videos. I've never asked anything of you guys, never thought I would have to. I'm posting this in the hopes that people are informed on the state of Razers' customer support, and hopefully get someone that works at Razer to speed up my situation since it's been almost 2 months already, with an expected extra 2-3 weeks longer. TLDR: I have a Razer Blade 14 (2015) laptop that has been at one of there support centers for almost 2 months, to fix a cracked screen (and other smaller issues). Despite constant communication, they constantly inform me that x y and z things go wrong (the latest, a faulty screen replacement) and that they need to order new parts from Singapore which takes 2-3 weeks. So I bought my Razer Blade 14 (2015) in June of 2015 and it has served me great for the last 2 years. Unfortunately I cracked my screen, but I managed without the touchscreen for a year now and I got used to the cracked screen. The reason I decided to send it in was because they opened a European repair shop and that reduced the amount of time I would need to go without my laptop, which is near impossible as a student and going even a week without a laptop makes everything a lot harder. So I communicated with them and they told me that it usually takes 3-5 days. With this information, I waited until spring break and sent them my laptop with the hope that it would be returned before the end of the holidays. I was wrong, after sending them my laptop I was informed that the parts weren't available and they would order them from Singapore. Now, with that being said, it was my understanding that it wouldn't take too long. In the email it says that if the part isn't available, it takes "slightly longer". Slightly longer than 3-5 days doesn't mean 1 month. To them it apparently does. Fine, a month goes by and they inform me that the parts have arrived and the repair should be almost done at this point (9th of May) and according to them, 3-5 days after the 9th is maximum the 14th. On the 24th still no update, at this point I'm getting extremely impatient and I start calling them (the support line is only open from 1-3 pm (German time) every day so I plan accordingly and call them several times. The first response when I inform the guy on the support line of my situation was disbelief. He quickly assures me that its fine and it should be finished within the week. That was on the 24th. Today I called back, and the guy on the support line told me that the screen they received was faulty and they need to order a new one from Singapore and the shipping takes 2-3 weeks. At which point I'm completely outraged. From past experience and waiting time, it will take another month and a bit for the piece to arrive. Not to mention that I asked about the other repairs and some have not been done yet (even though they have had 2 months). It's been almost 2 months. And I expect it to take another month or so. Everything has been paid for already so money isn't the issue they are having. I'm at the end of the semester with finals quickly approaching, a lot of my studying and study material (lecture notes) are on that laptop. I have been a huge fan of razer for years now, among myself and brothers we have each owned more than one razer peripheral at any given time. At this point you have basically lost 3 loyal costumers (even though thats a drop in a bucket for you). My only wish is for the situation to be rectified. Thank you for taking the time to read this, please help me share this so that my issue doesn't fall on deaf ears. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 razer having shitty support is normal. ask @LinusTech, see if he can help. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 That is unacceptable. Call and ask to talk to the boss. Tell him what is happening and threaten to press charges if they don't resolve this within the week. Whether that's a full refund for the repair charges AND the laptop at full purchase price, or sending you the fixed laptop. Period. What is happening to you is absolute bullshit. I am dead serious you actually have a case here to take to small claims court (or whatever it is in the EU). GPU: XFX RX 7900 XTX CPU: Ryzen 7 7800X3D Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Author 8 minutes ago, nerdslayer1 said: razer having shitty support is normal. ask @LinusTech, see if he can help. Not entirely sure how I would go about asking linus for help, but that would be the goal. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Author 5 minutes ago, Orangeator said: That is unacceptable. Call and ask to talk to the boss. Tell him what is happening and threaten to press charges if they don't resolve this within the week. Whether that's a full refund for the repair charges AND the laptop at full purchase price, or sending you the fixed laptop. Period. What is happening to you is absolute bullshit. I am dead serious you actually have a case here to take to small claims court (or whatever it is in the EU). I completely agree, I've had just about enough of this. I've never taken anything to the law like that but I'll take a look thanks! Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 EU consumer protection laws are very strict and clear, you should tell them that at this point it's their problem that they haven't fixed it and that you want a full refund for your device or a brand new unit. The fact that they would choose a shipping option that takes a month for a part on a device that has already been at their repair centre for two months is not acceptable, that screen should have been overnight express flown. Norway isn't a part of the EU, but I know that there is a set amount of tries and period of time that the store or manufacturer has until you can fully within your right demand a new device or full refund, I would think that the EU has something similar. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Author 8 minutes ago, Sack said: EU consumer protection laws are very strict and clear, you should tell them that at this point it's their problem that they haven't fixed it and that you want a full refund for your device or a brand new unit. The fact that they would choose a shipping option that takes a month for a part on a device that has already been at their repair centre for two months is not acceptable, that screen should have been overnight express flown. Norway isn't a part of the EU, but I know that there is a set amount of tries and period of time that the store or manufacturer has until you can fully within your right demand a new device or full refund, I would think that the EU has something similar. Thanks, I didn't know that. I'm gonna look online and try and get a hold of someone here in the UK who could help me out with this. Thank you! Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Author For a company that's by gamers for gamers, they were extremely non understanding of me missing the overwatch uprising event, and now the anniversary event Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 It's razer what did you expect? ▓ƆԀ▓ S▓₱▓Ɇ▓c▓s▓: i7 6ʇɥפᴉƎ00K (4.4ghz), Asus DeLuxe X99A II, GT҉X҉1҉0҉8҉0 Zotac Amp ExTrꍟꎭe),Si6F4Gb D???????r PlatinUm, EVGA G2 Sǝʌǝᘉ5ᙣᙍᖇᓎᙎᗅᖶt, Phanteks Enthoo Primo, 3TB WD Black, 500gb 850 Evo, H100iGeeTeeX, Windows 10, K70 R̸̢̡̭͍͕̱̭̟̩̀̀̃́̃͒̈́̈́͑̑́̆͘͜ͅG̶̦̬͊́B̸͈̝̖͗̈́, G502, HyperX Cloud 2s, Asus MX34. פN∩SW∀S 960 EVO Just keeping this here as a backup 9̵̨̢̨̧̧̡̧̡̧̡̧̡̡̢̢̡̢̧̡̢̡̡̢̧̛̛̛̛̛̛̱̖͈̠̝̯̹͉̝̞̩̠̹̺̰̺̲̳͈̞̻̜̫̹̱̗̣͙̻̘͎̲̝͙͍͔̯̲̟̞͚̖̘͉̭̰̣͎͕̼̼̜̼͕͎̣͇͓͓͎̼̺̯͈̤̝͖̩̭͍̣̱̞̬̺̯̼̤̲͎̖̠̟͍̘̭͔̟̗̙̗̗̤̦͍̫̬͔̦̳̗̳͔̞̼̝͍̝͈̻͇̭̠͈̳͍̫̮̥̭͍͔͈̠̹̼̬̰͈̤͚̖̯͍͉͖̥̹̺͕̲̥̤̺̹̹̪̺̺̭͕͓̟̳̹͍̖͎̣̫͓͍͈͕̳̹̙̰͉͙̝̜̠̥̝̲̮̬͕̰̹̳͕̰̲̣̯̫̮͙̹̮͙̮̝̣͇̺̺͇̺̺͈̳̜̣̙̻̣̜̻̦͚̹̩͓͚̖͍̥̟͍͎̦͙̫̜͔̭̥͈̬̝̺̩͙͙͉̻̰̬̗̣͖̦͎̥̜̬̹͓͈͙̤̜̗͔̩̖̳̫̑̀̂̽̈́̈́̿͒̿̋̊͌̾̄̄̒̌͐̽̿̊͑̑̆͗̈̎̄͒̑̋͛̑͑̂͑̀͐̀͑̓͊̇͆̿͑͛͛͆́͆̓̿̇̀̓͑͆͂̓̾̏͊̀̇̍̃́̒̎̀̒̄̓̒̐̑̊̏̌̽̓͂͋̓̐̓͊̌͋̀̐̇̌̓̔͊̈̇́̏͒̋͊̓̆̋̈̀̌̔͆͑̈̐̈̍̀̉̋̈́͊̽͂̿͌͊̆̾̉͐̿̓̄̾͑̈́͗͗̂̂́̇͂̀̈́́̽̈́̓̓͂̽̓̀̄͌̐̔̄̄͒͌̈́̅̉͊̂͒̀̈́̌͂̽̀̑̏̽̀͑̐̐͋̀̀͋̓̅͋͗̍́͗̈́̆̏̇͊̌̏̔̑̐̈́͑̎͑͆̏̎́̑̍̏̒̌̊͘͘̚̕̚̕̕̚̕̚̕̕͜͜͜͜͜͝͝͠͠͝͝͝͝͝͝͝͠͝͝ͅͅͅͅͅͅͅ8̵̨̛̛̛̛̮͍͕̥͉̦̥̱̞̜̫̘̤̖̬͍͇͓̜̻̪̤̣̣̹̑͑̏̈́̐̐́̎͒̔͒̌̑̓̆̓͑̉̈́́͋̌͋͐͛͋̃̍̽̊͗͋͊̂̅͊͑́͋͛̉̏̓͌̾̈́̀͛͊̾͑̌̀̀̌̓̏̑́̄̉̌͂́͛̋͊̄͐͊̈́̀̌̆̎̿̓̔̍̎̀̍̚̕̕͘͘͘̕̚͝͝͠͠͠0̶̡̡̡̢̨̨͕̠̠͉̺̻̯̱̘͇̥͎͖̯͕̖̬̭͔̪̪͎̺̠̤̬̬̤̣̭̣͍̥̱̘̳̣̤͚̭̥͚̦͙̱̦͕̼͖͙͕͇̭͓͉͎̹̣̣͕̜͍͖̳̭͕̼̳̖̩͍͔̱̙̠̝̺̰̦̱̿̄̀͐͜͜ͅͅt̶̡̨̡̨̧̢̧̢̨̧̧̧̧̢̡̨̨̢̨̢̧̢̛̛̛̛̛̠͍̞̮͇̪͉̩̗̗͖̫͉͎͓̮̣̘̫͔̘̬̮̙̯̣͕͓̲̣͓͓̣̹̟͈̱͚̘̼̙̖̖̼̙̜̝͙̣̠̪̲̞̖̠̯̖̠̜̱͉̲̺͙̤̻̦̜͎̙̳̺̭̪̱͓̦̹̺͙̫̖̖̰̣͈͍̜̺̘͕̬̥͇̗̖̺̣̲̫̟̣̜̭̟̱̳̳̖͖͇̹̯̜̹͙̻̥̙͉͕̜͎͕̦͕̱͖͉̜̹̱̦͔͎̲̦͔̖̘̫̻̹̮̗̮̜̰͇̰͔̱͙̞̠͍͉͕̳͍̰̠̗̠̯̜̩͓̭̺̦̲̲͖̯̩̲̣̠͉̦̬͓̠̜̲͍̘͇̳̳͔̼̣͚̙͙͚͕̙̘̣̠͍̟̪̝̲͇͚̦̖͕̰̟̪͖̳̲͉͙̰̭̼̩̟̝̣̝̬̳͎̙̱͒̃̈͊̔͒͗̐̄̌͐͆̍͂̃̈́̾͗̅̐͒̓̆͛̂̾͋̍͂̂̄̇̿̈͌̅̈́̃̾̔̇̇̾̀͊͋̋̌̄͌͆͆̎̓̈́̾̊͊̇̌̔̈́̈́̀̐͊̊̍͑̊̈̓͑̀́̅̀̑̈́̽̃̽͛̇́̐̓̀͆̔̈̀̍̏̆̓̆͒̋́̋̍́̂̉͛̓̓̂̋̎́̒̏̈͋̃̽͆̓̀̔͑̈́̓͌͑̅̽́̐̍̉̑̓̈́͌̋̈́͂̊́͆͂̇̈́̔̃͌̅̈́͌͛̑̐̓̔̈́̀͊͛̐̾͐̔̾̈̃̈̄͑̓̋̇̉̉̚̕̚͘̕̚̚̕̕͜͜͜͜͜͜͜͜͜͜͜͜͜͝͝͝͠͝͝͝͝͝͠ͅͅͅͅͅi̵̢̧̢̧̡̧̢̢̧̢̢̢̡̡̡̧̧̡̡̧̛̛͈̺̲̫͕̞͓̥̖̭̜̫͉̻̗̭̖͔̮̠͇̩̹̱͈̗̭͈̤̠̮͙͇̲͙̰̳̹̲͙̜̟͚͎͓̦̫͚̻̟̰̣̲̺̦̫͓̖̯̝̬͉̯͓͈̫̭̜̱̞̹̪͔̤̜͙͓̗̗̻̟͎͇̺̘̯̲̝̫͚̰̹̫̗̳̣͙̮̱̲͕̺̠͉̫̖̟͖̦͉̟͈̭̣̹̱̖̗̺̘̦̠̯̲͔̘̱̣͙̩̻̰̠͓͙̰̺̠̖̟̗̖͉̞̣̥̝̤̫̫̜͕̻͉̺͚̣̝̥͇̭͎̖̦̙̲͈̲̠̹̼͎͕̩͓̖̥̘̱̜͙̹̝͔̭̣̮̗̞̩̣̬̯̜̻̯̩̮̩̹̻̯̬̖͂̈͂̒̇͗͑̐̌̎̑̽̑̈̈́͑̽́̊͋̿͊͋̅̐̈́͑̇̿̈́̌͌̊̅͂̎͆̏̓͂̈̿̏̃͑̏̓͆̔̋̎̕͘͘͘͜͜͜͜͜͜͜͝͝͠͠ͅͅͅͅͅͅͅͅͅZ̴̧̢̨̢̧̢̢̡̧̢̢̢̨̨̨̡̨̧̢̧̛̛̬̖͈̮̝̭̖͖̗̹̣̼̼̘̘̫̠̭̞͙͔͙̜̠̗̪̠̼̫̻͓̳̟̲̳̻̙̼͇̺͎̘̹̼͔̺̹̬̯̤̮̟͈̭̻͚̣̲͔͙̥͕̣̻̰͈̼̱̺̤̤͉̙̦̩̗͎̞͓̭̞̗͉̳̭̭̺̹̹̮͕̘̪̞̱̥͈̹̳͇̟̹̱̙͚̯̮̳̤͍̪̞̦̳̦͍̲̥̳͇̪̬̰̠͙͕̖̝̫̩̯̱̘͓͎̪͈̤̜͎̱̹̹̱̲̻͎̖̳͚̭̪̦̗̬͍̯̘̣̩̬͖̝̹̣̗̭͖̜͕̼̼̲̭͕͔̩͓̞̝͓͍̗̙̯͔̯̞̝̳̜̜͉̖̩͇̩̘̪̥̱͓̭͎͖̱̙̩̜͎̙͉̟͎͔̝̥͕͍͓̹̮̦̫͚̠̯͓̱͖͔͓̤͉̠͙̋͐̀͌̈́͆̾͆̑̔͂͒̀̊̀͋͑̂͊̅͐̿́̈́̐̀̏̋̃̄͆͒̈́̿̎́́̈̀̀͌̔͋͊̊̉̿͗͊͑̔͐̇͆͛̂̐͊̉̄̈́̄̐͂͂͒͑͗̓͑̓̾̑͋̒͐͑̾͂̎̋̃̽̂̅̇̿̍̈́́̄̍͂͑̏̐̾̎̆̉̾͂̽̈̆̔́͋͗̓̑̕͘̕͘͜͜͜͜͜͝͝͝͝͠͠͝ͅo̶̪͆́̀͂̂́̄̅͂̿͛̈́̿͊͗́͘͝t̴̡̨̧̨̧̡̧̨̡̢̧̢̡̨̛̪͈̣̭̺̱̪̹̺̣̬̖̣̻͈̞̙͇̩̻̫͈̝̭̟͎̻̟̻̝̱͔̝̼͍̞̼̣̘̤̯͓͉̖̠̤͔̜̙͚͓̻͓̬͓̻̜̯̱̖̳̱̗̠̝̥̩͓̗̪̙͓̖̠͎̗͎̱̮̯̮͙̩̫̹̹̖͙̙͖̻͈̙̻͇͔̙̣̱͔̜̣̭̱͈͕̠̹͙̹͇̻̼͎͍̥̘͙̘̤̜͎̟͖̹̦̺̤͍̣̼̻̱̲͎̗̹͉͙̪̞̻̹͚̰̻͈͈͊̈́̽̀̎̃̊́̈́̏̃̍̉̇̑̂̇̏̀͊̑̓͛̽͋̈́͆́̊͊̍͌̈́̓͊̌̿̂̾̐͑̓̀́͒̃̋̓͆̇̀͊̆͗̂͑͐̀͗̅̆͘̕͘̕̕͜͜͝͝͝͝͝͝͝ͅͅͅͅͅͅͅͅͅḁ̶̢̡̨̧̡̡̨̨̧̨̡̡̢̧̨̡̡̛̛̛͍̱̳͚͕̩͍̺̪̻̫̙͈̬͙̖͙̬͍̬̟̣̝̲̼̜̼̺͎̥̮̝͙̪̘̙̻͖͇͚͙̣̬̖̲̲̥̯̦̗̰̙̗̪̞̗̩̻̪̤̣̜̳̩̦̻͓̞̙͍͙̫̩̹̥͚̻̦̗̰̲̙̫̬̱̺̞̟̻͓̞͚̦̘̝̤͎̤̜̜̥̗̱͈̣̻̰̮̼̙͚͚̠͚̲̤͔̰̭̙̳͍̭͎̙͚͍̟̺͎̝͓̹̰̟͈͈̖̺͙̩̯͔̙̭̟̞̟̼̮̦̜̳͕̞̼͈̜͍̮͕̜͚̝̦̞̥̜̥̗̠̦͇͖̳͈̜̮̣͚̲̟͙̎̈́́͊̔̑̽̅͐͐͆̀͐́̓̅̈͑͑̍̿̏́͆͌̋̌̃̒̽̀̋̀̃̏̌́͂̿̃̎̐͊̒̀̊̅͒̎͆̿̈́̑̐̒̀̈́̓̾͋͆̇̋͒̎̈̄̓̂͊̆͂̈́̒̎͐̇̍̆̋̅̿̔͒̄̇̂̋̈́͆̎̔̇͊̊̈́̔̏͋́̀͂̈́̊͋͂̍̾̓͛̇̔̚͘̚̕̚͘͘̕̕̕̚͘͘̚̕̚̕͜͜͜͝͝͝͝͝͝͝͝ͅͅͅͅͅç̵̧̢̨̢̢̢̧̧̡̨̡̢̧̧̧̨̡̡̨̨̢̢̢̧̨̢̨̢̛̛͉̗̠͇̹̖̝͕͚͎̟̻͓̳̰̻̺̞̣͚̤͙͍͇̗̼͖͔͕͙͖̺͙̖̹̘̘̺͓̜͍̣̰̗̖̺̗̪̘̯̘͚̲͚̲̬̞̹̹͕̭͔̳̘̝̬͉̗̪͉͕̞̫͔̭̭̜͉͔̬̫͙̖̙͚͔͙͚͍̲̘͚̪̗̞̣̞̲͎͔͖̺͍͎̝͎͍̣͍̩̟͈͕̗͉̪̯͉͎͖͍̖͎̖̯̲̘̦̟̭͍͚͓͈͙̬͖̘̱̝̜̘̹̩̝̥̜͎̬͓̬͙͍͇͚̟̫͇̬̲̥̘̞̘̟̘̝̫͈̙̻͇͎̣̪̪̠̲͓͉͙͚̭̪͇̯̠̯̠͖̞̜͓̲͎͇̼̱̦͍͉͈͕͉̗̟̖̗̱̭͚͎̘͓̬͍̱͍̖̯̜̗̹̰̲̩̪͍̞̜̫̩̠͔̻̫͍͇͕̰̰̘͚͈̠̻̮͊̐̿̏̐̀̇̑̐̈͛͑͑̍̑̔̃̈́̓̈́̇̐͑̐̊̆͂̀̏͛̊̔̍̽͗͋̊̍̓̈́̏̅͌̀̽́̑͒͒̓͗̈́̎͌͂̕̚͘͘͜͜͜͜͜͠͝͝͝͝ͅͅͅͅͅͅͅS̵̡̡̧̧̨̨̡̢̡̡̡̡̧̧̡̧̢̫̯͔̼̲͉͙̱̮̭̗͖̯̤͙̜͚̰̮̝͚̥̜̞̠̤̺̝͇̻̱͙̩̲̺͍̳̤̺̖̝̳̪̻̗̮̪̖̺̹̭͍͇̗̝̱̻̳̝̖̝͎̙͉̞̱̯̙̜͇̯̻̞̱̭̗͉̰̮̞͍̫̺͙͎̙̞̯̟͓͉̹̲͖͎̼̫̩̱͇̲͓̪͉̺̞̻͎̤̥̭̺̘̻̥͇̤̖̰̘̭̳̫̙̤̻͇̪̦̭̱͎̥̟͖͕̣̤̩̟̲̭̹̦̹̣͖̖͒̈́̈́̓͗̈̄͂̈́̅̐̐̿̎̂͗̎̿̕͘͜͜͜͜͝͝ͅͅt̸̡̡̧̧̨̡̢̛̥̥̭͍̗͈̩͕͔͔̞̟͍̭͇̙̺̤͚͎͈͎͕̱͈̦͍͔͓̬͚̗̰̦͓̭̰̭̎̀̂̈́̓̒̈́̈́̂̄̋́̇̂͐͒̋̋̉͐̉̏̇͋̓̈́͐̾͋̒͒͐̊̊̀̄͆̄͆̑͆̇̊̓̚̚̕̚̕͜͠͝͝ͅͅơ̵̡̨̡̡̡̨̛̺͕̼͔̼̪̳͖͓̠̘̘̳̼͚͙͙͚̰͚͚͖̥̦̥̘̖̜̰͔̠͕̦͎̞̮͚͕͍̤̠̦͍̥̝̰̖̳̫̮̪͇̤̱̜͙͔̯͙̙̼͇̹̥̜͈̲̺̝̻̮̬̼̫̞̗̣̪̱͓̺̜̠͇͚͓̳̹̥̳̠͍̫͈̟͈̘̯̬̞͔̝͍͍̥̒̐͗͒͂͆̑̀̿̏́̀͑͗̐́̀̾̓́̌̇̒̈́̌̓͐̃̈́̒̂̀̾͂̊̀̂͐̃̄̓̔̽̒̈́̇̓͌̇̂̆̒̏̊̋͊͛͌̊̇̒̅͌̄̎̔̈́͊́̽̋̈̇̈́́͊̅͂̎̃͌͊͛͂̄̽̈́̿͐̉̽̿́́̉͆̈́̒́̂̾̄̇̌̒̈̅̍̿̐͑̓͊̈́̈̋̈́̉̍̋̊̈̀̈́̾̿̌̀̈́͌̑̍́̋̒̀̂̈́́̾̏̐̅̈̑͗͐̈͂̄̾̄̈́̍̉͑͛͗͋̈́̃̄̊́́͐̀̀̽̇̓̄̓̃͋͋̂̽̔̀̎͌̈́̈́̑̓̔̀̓͐͛͆̿̋͑͛̈́͂̅̋̅͆͗̇́̀̒́̏͒̐̍͂̓͐͐̇̂̉̑̊͑̉̋̍͊̄̀͂̎͒̔͊̃̏̕̚̕̕͘͘͘̚͘̚͘̕͘̚͘̚̚̚̕͘͜͜͜͝͝͠͠͝͝͠͠͝͝͝͝͝͝͝͝͝ͅͅͅc̴̨̡̢̢̢̡̡̢̛̛̛̻͇̝̣͉͚͎͕̻̦͖̤̖͇̪̩̤̻̭̮̙̰̖̰̳̪̱̹̳̬͖̣͙̼̙̰̻̘͇͚̺̗̩̫̞̳̼̤͔͍͉̟͕̯̺͈̤̰̹̍̋́͆̾̆̊͆͋̀͑͒̄̿̄̀̂͋̊͆́͑̑̽͊̓́̔̽̌͊̄͑͒͐̑͗̿̃̀̓̅́̿͗̈́͌̋̀̏̂͌̓́̇̀͒͋̌̌̅͋͌̆͐̀̔̒͐̊̇̿̽̀̈́̃̒̋̀̈́̃̏̂̊͗̑̊̈̇̀̌͐̈́̉̂̏͊̄͐̈̽͒̏̒̓́̌̓̅́̓̃͐͊͒̄͑̒͌̍̈́̕͘̚͘̕͘̚̕͜͝͠͝͝͝ͅǩ̴̢̢̢̧̨̢̢̢̨̨̨̢̢̢̨̧̨̡̡̢̛̛̛̛̛̛̛̜̥̩̙͕̮̪̻͈̘̯̼̰̜͚̰͖̬̳͖̣̭̼͔̲͉̭̺͚̺̟͉̝̱̲͎͉̙̥̤͚͙̬̪̜̺͙͍̱̞̭̬̩̖̤̹̤̺̦͈̰̗̰͍͇̱̤̬̬͙̙̲̙̜͖͓̙̟̙̯̪͍̺̥͔͕̝̳̹̻͇̠̣͈̰̦͓͕̩͇͈͇̖͙͍̰̲̤̞͎̟̝̝͈͖͔͖̦̮̗̬̞̞̜̬̠̹̣̣̲̮̞̤̜̤̲̙͔͕̯͔͍̤͕̣͔͙̪̫̝̣̰̬̬̭̞͔̦̟̥̣̻͉͈̮̥̦̮̦͕̤͇̺͆͆̈͗̄̀̌̔̈́̈̉̾̊̐̆̂͛̀̋́̏̀̿͒̓̈́̈́͂̽̾͗͊̋̐̓̓̀̃̊̊͑̓̈̎̇͑̆̂̉̾̾̑͊̉̃́̑͌̀̌̐̅̃̿̆̎̈́̀̒́͛̓̀̊́̋͛͒͊̆̀̃̊͋̋̾̇̒̋͂̏͗͆̂̔́̐̀́͗̅̈̋̂̎̒͊̌̉̈̈́͌̈́̔̾̊̎́͐͒̋̽̽́̾̿̚̕͘͘̚̕̕̕̚̚̕̚̕͘͜͜͜͝͠͝͝͝͝͝͝͝͝ͅͅͅͅͅͅB̸̢̧̨̡̢̧̨̡̡̨̡̨̡̡̡̢̨̢̨̛̛̛̛̛̛͉̞͚̰̭̲͈͎͕͈̦͍͈̮̪̤̻̻͉̫̱͔̞̫̦̰͈̗̯̜̩̪̲̻̖̳͖̦͎͔̮̺̬̬̼̦̠̪̤͙͍͓̜̥̙̖̫̻̜͍̻̙̖̜̹͔̗̪̜̖̼̞̣̠̫͉̯̮̤͈͎̝̪͎͇͙̦̥͙̳̫̰̪̣̱̘̤̭̱͍̦͔̖͎̺̝̰̦̱̣͙̙̤͚̲͔̘̱̜̻͔̥̻͖̭͔̜͉̺͕͙͖̜͉͕̤͚̠̩̮̟͚̗͈͙̟̞̮̬̺̻̞͔̥͉͍̦̤͓̦̻̦̯̟̰̭̝̘̩̖̝͔̳͉̗̖̱̩̩̟͙͙͛̀͐̈́̂̇͛̅̒̉̏̈́̿͐́̏̃̏̓̌̽͐̈́͛̍͗͆͛̋̔̉͂̔̂̓̌͌͋̂͆̉͑̊̎́̈́̈̂͆͑́̃̍̇̿̅̾́́̿̅̾̆̅̈́̈̓͒͌͛̃͆̋͂̏̓̅̀͂̽̂̈̈́̎̾̐͋͑̅̍̈́̑̅̄͆̓̾̈́͐̎̊͐̌̌̓͊̊̔̈́̃͗̓͊͐̌͆̓͗̓̓̾̂̽͊͗́́́̽͊͆͋͊̀̑̿̔͒̏̈́́̏͆̈́͋̒͗͂̄̇̒͐̃͑̅̍͒̎̈́̌̋́̓͂̀̇͛̋͊͆̈́̋́̍̃͒̆̕̚̚̕̕̕͘̕̚̚͘̕͜͜͜͜͝͠͠͝͠͝͝͝͝͠͝͝͝͝ͅͅͅͅͅI̵̡̢̧̨̡̢̨̡̡̢̡̧̡̢̢̢̡̢̛̛͕͎͕̩̠̹̩̺̣̳̱͈̻̮̺̟̘̩̻̫͖̟͓̩̜̙͓͇̙̱̭̰̻̫̥̗̠͍͍͚̞̘̫͉̬̫̖̖̦͖͉̖̩̩̖̤̺̥̻̝͈͎̻͓̟̹͍̲͚͙̹̟̟̯͚̳̟͕̮̻̟͈͇̩̝̼̭̯͚͕̬͇̲̲̯̰̖̙̣̝͇̠̞̙͖͎̮̬̳̥̣̺̰͔̳̳̝̩̤̦̳̞̰̩̫̟͚̱̪̘͕̫̼͉̹̹̟̮̱̤̜͚̝̠̤̖̮̯̳͖̗̹̞̜̹̭̿̏͋̒͆̔̄̃̾̓͛̾̌́̅̂͆̔͌͆͋̔̾́̈̇̐̄̑̓̂̾́̄̿̓̅̆͌̉̎̏̄͛̉͆̓̎͒͘̕̕͜͜͜͜͜͜͜͝͠ͅͅƠ̷̢̛̛̛̛̛̛̛̛̟̰͔͔͇̲̰̮̘̭̭̖̥̟̘̠̬̺̪͇̲͋͂̅̈́̍͂̽͗̾͒̇̇̒͐̍̽͊́̑̇̑̾̉̓̈̾͒̍̌̅̒̾̈́̆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Posted May 26, 2017 You fk'ed up by not copying all your notes and shit to a USB drive before handing it all to Razer. That way at least you can stay in the library and study. I'm amazed at the amount of people that buy laptops from Razer @.@, why not any other company that doesn't have a reputation of providing low quality, flashy hardware that break in a year? I know Dell isn't as flashy as Razer, but they last. CPU: Ryzen 2 2700@ 4.0Ghz Mobo: Gigabyte X470 Gaming 7 Wifi Cooler: EVGA CLC 240 GPU: GTX1080 FTW DT @ 2113Mhz PSU: EVGA 750W P2 Case: Fractal Design Meshify C Displays: 34" LG34UC79G, 24" Dell Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Author 7 minutes ago, BuckGup said: It's razer what did you expect? I didn't realise it would be this bad. 1 minute ago, MilfShake said: You fk'ed up by not copying all your notes and shit to a USB drive before handing it all to Razer. That way at least you can stay in the library and study. I'm amazed at the amount of people that buy laptops from Razer @.@, why not any other company that doesn't have a reputation of providing low quality, flashy hardware that break in a year? You're absolutely right, I regret it so bad now. The screen cracked was my fault, the other minor issues is their fault (like the left mouse click not working properly) I just want some social justice at this point. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Just now, MilfShake said: You fk'ed up by not copying all your notes and shit to a USB drive before handing it all to Razer. That way at least you can stay in the library and study. I'm amazed at the amount of people that buy laptops from Razer @.@, why not any other company that doesn't have a reputation of providing low quality, flashy hardware that break in a year? If any other laptop makers can make the same design as the MBP and not some gamer tacky crap. I'm sure many are going to buy it. Intel Xeon E5 1650 v3 @ 3.5GHz 6C:12T / CM212 Evo / Asus X99 Deluxe / 16GB (4x4GB) DDR4 3000 Trident-Z / Samsung 850 Pro 256GB / Intel 335 240GB / WD Red 2 & 3TB / Antec 850w / RTX 2070 / Win10 Pro x64 HP Envy X360 15: Intel Core i5 8250U @ 1.6GHz 4C:8T / 8GB DDR4 / Intel UHD620 + Nvidia GeForce MX150 4GB / Intel 120GB SSD / Win10 Pro x64 HP Envy x360 BP series Intel 8th gen AMD ThreadRipper 2! 5820K & 6800K 3-way SLI mobo support list Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 3 minutes ago, NumLock21 said: If any other laptop makers can make the same design as the MBP and not some gamer tacky crap. I'm sure many are going to buy it. Dell XPS line is pretty close. CPU: Ryzen 2 2700@ 4.0Ghz Mobo: Gigabyte X470 Gaming 7 Wifi Cooler: EVGA CLC 240 GPU: GTX1080 FTW DT @ 2113Mhz PSU: EVGA 750W P2 Case: Fractal Design Meshify C Displays: 34" LG34UC79G, 24" Dell Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Author 10 minutes ago, NumLock21 said: If any other laptop makers can make the same design as the MBP and not some gamer tacky crap. I'm sure many are going to buy it. I did, didn't regret it until now... 8 minutes ago, MilfShake said: Dell XPS line is pretty close. I'm a student, so laptop is all I have space for... So I need it to be somewhat useful for gaming Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 10 minutes ago, MilfShake said: Dell XPS line is pretty close. Not even close, so far only Razer is as close to the design and feel of the MBP. edit: Found out they also Quote Cut with precision from a single block of aluminum for a sturdy, durable chassis in a sleek design. The Corning® Gorilla® Glass NBT™ touch display option is up to 10 times more scratch resistant than soda lime glass*. So maybe this is a alternative to the MBP besides the Razer. Intel Xeon E5 1650 v3 @ 3.5GHz 6C:12T / CM212 Evo / Asus X99 Deluxe / 16GB (4x4GB) DDR4 3000 Trident-Z / Samsung 850 Pro 256GB / Intel 335 240GB / WD Red 2 & 3TB / Antec 850w / RTX 2070 / Win10 Pro x64 HP Envy X360 15: Intel Core i5 8250U @ 1.6GHz 4C:8T / 8GB DDR4 / Intel UHD620 + Nvidia GeForce MX150 4GB / Intel 120GB SSD / Win10 Pro x64 HP Envy x360 BP series Intel 8th gen AMD ThreadRipper 2! 5820K & 6800K 3-way SLI mobo support list Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Just tell them you'll report it as stolen if it's not returned to you repaired within 14 days. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Author Just now, wolfsbane3083 said: Just tell them you'll report it as stolen if it's not returned to you repaired within 14 days. Not sure that's the most ethical way to go about it Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Author 1 hour ago, Sack said: EU consumer protection laws are very strict and clear, you should tell them that at this point it's their problem that they haven't fixed it and that you want a full refund for your device or a brand new unit. The fact that they would choose a shipping option that takes a month for a part on a device that has already been at their repair centre for two months is not acceptable, that screen should have been overnight express flown. Norway isn't a part of the EU, but I know that there is a set amount of tries and period of time that the store or manufacturer has until you can fully within your right demand a new device or full refund, I would think that the EU has something similar. So I contacted UK consumer hotline, they checked for me and despite the support center it's based in America. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Just now, Johndyville said: Not sure that's the most ethical way to go about it Sometimes it's the only way to make evil corps listen unfortunately. You've been deprived of your property, by definition, that's theft Also, if you're UK based the Consumer Rights Act 2015 entitles you to a refund if the service is not completed within a reasonably acceptable time. Section 52.1a, 54.3b, and all of Section 56 apply. http://www.legislation.gov.uk/ukpga/2015/15/section/52/enacted http://www.legislation.gov.uk/ukpga/2015/15/section/54/enacted http://www.legislation.gov.uk/ukpga/2015/15/section/56/enacted Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Author 10 minutes ago, wolfsbane3083 said: Sometimes it's the only way to make evil corps listen unfortunately. You've been deprived of your property, by definition, that's theft Also, if you're UK based the Consumer Rights Act 2015 entitles you to a refund if the service is not completed within a reasonably acceptable time. Section 52.1a, 54.3b, and all of Section 56 apply. http://www.legislation.gov.uk/ukpga/2015/15/section/52/enacted http://www.legislation.gov.uk/ukpga/2015/15/section/54/enacted http://www.legislation.gov.uk/ukpga/2015/15/section/56/enacted That's really useful but the company is based IB in the US, I'll check it out though Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 10 minutes ago, Johndyville said: That's really useful but the company is based IB in the US, I'll check it out though Doesn't matter where the company is based, as long as they do business in your country, your rules apply. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Author 8 minutes ago, Sack said: Doesn't matter where the company is based, as long as they do business in your country, your rules apply. Going to do some research on it, thanks though Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 4 minutes ago, Johndyville said: Going to do some research on it, thanks though Remember, Apple is "based" in Ireland, because they don't have to pay tax there, but they still have to abide any consumer protection laws in whatever country they officially sell their products. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Author 4 minutes ago, Sack said: Remember, Apple is "based" in Ireland, because they don't have to pay tax there, but they still have to abide any consumer protection laws in whatever country they officially sell their products. That's very true, problem that it's Friday so I won't be able to contact anyone until Monday now. I'll just have to wait Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted May 26, 2017 Author 2 hours ago, nerdslayer1 said: razer having shitty support is normal. ask @LinusTech, see if he can help. What could I do to try and get him involved? Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
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