Girlfriend's laptop not hitting expected FPS?

[zPanic]

Hi!

 

My girlfriend recently bought a new laptop I chose for her, which would be an Asus ROG laptop.

Specs: i7 6700HQ, 8GB RAM, GTX 960M.

 

I bought her Terraria, she loves it so far. She's content with playing around 30-40 FPS, but I know her laptop can do better, and it should. It's brand new, and when checking benchmarks (on YouTube for example) people are playing BF1, The Division, SW:BF etc. at 40-60+ fps. So nobody could possibly tell me her laptop can't handle Terraria.

 

She's getting sub 60 FPS even on low settings (changing from low-high or vice versa doesn't impact performance as much). 

I know I shouldn't be expecting much from a laptop, but honestly, 19-45 fps? That's just a joke. My old laptop (i5 3230M Nvidia GT 710M) used to run Terraria on highest settings at 60fps steady.

She has all the requirements for the game. (.net etc)

I don't want her (and me) to feel scammed with a laptop that's supposed to have the performance but isn't delivering it for some reason.

 

What I tried:

 

- Tinkering with the ROG software (not much to tinker with, it only affects the system when it's not connected to a charger)

- Tinkering with Geforce Experience / Control panel

- Updated Nvidia drivers to latest.

 

I'm at a loss of what to do next. Any advice would be appreciated.

 

 

[The Sloth]

3 minutes ago, zPanic said:

- Tinkering with the ROG software (not much to tinker with, it only affects the system when it's not connected to a charger)

 

 

 

change the power management settings, update all drivers. 

[FloRolf]

Check  CPU/GPU Usage and temperatures in the game. Maybe just reinstall it.

[Thony]

Format the drives and start from scratch. Dont install any of that ROG junk software. U dont need geforce experience software unless u need to use it for recording the gameplay. I dont have it on my PC, its just another useless software running in the background...

 

If u do this and fps is still low then monitor temps and use msi afterburner to monitor any thrtotling and gpu/cpu usage.

 

Ensure in bios that 960M is being used and not iGPU.

 

Turn off the xbox app in windows (its on by default and does limit the performance). If u dont know how watch a youtube video (u have to go to windows registry).

 

[zPanic]

4 minutes ago, nerdslayer1 said:

change the power management settings, update all drivers. 

All drivers are up-to-date, power management settings are all set for high performance.

 

4 minutes ago, FloRolf said:

Check  CPU/GPU Usage and temperatures in the game. Maybe just reinstall it.

 

CPU/GPU usage are normal. Doesn't really go above 70% if at all, temperatures are fine too. CPU sits around 50, GPU around 60.

 

 

[The Sloth]

Just now, zPanic said:

All drivers are up-to-date, power management settings are all set for high performance.

 

 

CPU/GPU usage are normal. Doesn't really go above 70% if at all, temperatures are fine too. CPU sits around 50, GPU around 60.

 

 

 

reinstall windows 

[Mira Yurizaki]

If this problem only happens with Terraria and not anything else, it's a problem with Terraria.

 

However I would suggest a nice cleaning of bloatware should be in order, including the ROG software and GFX.

[zPanic]

34 minutes ago, M.Yurizaki said:

If this problem only happens with Terraria and not anything else, it's a problem with Terraria.

 

However I would suggest a nice cleaning of bloatware should be in order, including the ROG software and GFX.

Removed the ROG software and other bloatware.

 

44 minutes ago, Thony said:

Format the drives and start from scratch. Dont install any of that ROG junk software. U dont need geforce experience software unless u need to use it for recording the gameplay. I dont have it on my PC, its just another useless software running in the background...

 

If u do this and fps is still low then monitor temps and use msi afterburner to monitor any thrtotling and gpu/cpu usage.

 

Ensure in bios that 960M is being used and not iGPU.

 

Turn off the xbox app in windows (its on by default and does limit the performance). If u dont know how watch a youtube video (u have to go to windows registry).

 

 

GPU temps go up to 80-85 at max during gameplay, and CPU sits at 70-80. Is this normal?

[Thony]

48 minutes ago, zPanic said:

Removed the ROG software and other bloatware.

 

 

GPU temps go up to 80-85 at max during gameplay, and CPU sits at 70-80. Is this normal?

70-80 is normal under load, not while idle.

[KenjiUmino]

are you absolutely sure the game runs on the geforce and not on the igpu? have you tried other games and benchmarks for comparsion?

 

i had a problem with a friends laptop where one and only this one damn game refused to use the geforce.

the root of the problem was that the nvidia thingy that decides when to switch gpus could only see the damngame.exe wich was nothing more than a launcher that closed after the actual game launched.