Posted April 29, 2017 Hello LinusTechTips, Ok so the problem I'm having is I'm playing a game called "ArcheAge" you might of heard about it lol.. but ok so when I connect to the game I can play for a random number of time before I'm disconnected and after that I'm pretty much indefinitely disconnected. I can wait a little bit and it'll work again without any problems until the next disconnect and then rinse/repeat... I've been trying to figure out why I keep having this issue and I've been in the talks with TRION Games but they just can't seem to help me.. their support is just so terrible and before I really decide to throw in the towel because I genuinely love the game and I've put quite a bit of money into the game over the years. So far I've done the following which was done by the request of support.1. Reset/Power Cycle my Modem. 2. Add the game to Widows Firewall 3. Open ports TCP 80, 1237, 1239 and 1250 4. Make sure my DNS servers are to be chosen automatically.. 5. Disable your TCP\UDP Checksum Offload I had this same problem like 4 months ago where I eventually gave up and quit but have since returned. I've done a complete and full reformat with a fresh and updated install of Windows 10 Pro and still having problems now 4 months later. Now here is where things become interesting.. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Ok so Microsoft Windows [Version 10.0.14393] (c) 2016 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>tracert 208.94.26.5 Tracing route to dal-r09-fcp.dal.triongames.com [208.94.26.5] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 * * * Request timed out. 3 23 ms 10 ms 11 ms dtr01arsnca-tge-0-0-0-5.arsn.ca.charter.com [96.34.120.49] 4 25 ms 20 ms 20 ms 96-34-124-176.static.unas.nv.charter.com [96.34.124.176] 5 24 ms 22 ms 22 ms bbr01slidla-tge-0-0-0-4.slid.la.charter.com [96.34.2.36] 6 27 ms 30 ms 29 ms bbr02snloca-bue-4.snlo.ca.charter.com [96.34.0.29] 7 35 ms 33 ms 34 ms bbr01snjsca-bue-6.snjs.ca.charter.com [96.34.0.0] 8 38 ms 39 ms 36 ms prr02snjsca-bue-2.snjs.ca.charter.com [96.34.3.93] 9 39 ms 33 ms 30 ms be-203-pe03.11greatoaks.ca.ibone.comcast.net [50.248.118.49] 10 40 ms 36 ms 35 ms hu-0-3-0-7-cr01.9greatoaks.ca.ibone.comcast.net [68.86.83.137] 11 31 ms 30 ms 39 ms be-10925-cr01.sunnyvale.ca.ibone.comcast.net [68.86.87.157] 12 43 ms 42 ms 38 ms be-10915-cr02.losangeles.ca.ibone.comcast.net [68.86.86.98] 13 72 ms 72 ms 69 ms be-11524-cr02.dallas.tx.ibone.comcast.net [68.86.87.174] 14 71 ms 68 ms 68 ms be-12441-pe01.1950stemmons.tx.ibone.comcast.net [68.86.89.206] 15 73 ms 70 ms 72 ms 66.208.216.210 16 74 ms 71 ms 71 ms dal-r09-fcp.dal.triongames.com [208.94.26.5] Trace complete. C:\WINDOWS\system32> That is a tracert done by me without a VPN ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Microsoft Windows [Version 10.0.14393] (c) 2016 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>tracert 208.94.26.5 Tracing route to dal-r09-fcp.dal.triongames.com [208.94.26.5] over a maximum of 30 hops: 1 49 ms 49 ms 52 ms 10.35.0.1 2 49 ms 54 ms 49 ms visit.keznews.com [199.229.250.33] 3 54 ms 52 ms 49 ms te0-0-2-2.nr11.b022847-1.sea03.atlas.cogentco.com [38.122.90.97] 4 48 ms 50 ms 61 ms be3132.rcr21.sea03.atlas.cogentco.com [154.24.6.33] 5 58 ms 50 ms 51 ms be2895.ccr21.sea02.atlas.cogentco.com [154.54.83.169] 6 72 ms 71 ms 71 ms be2085.ccr21.slc01.atlas.cogentco.com [154.54.2.198] 7 79 ms 81 ms 80 ms be3037.ccr21.den01.atlas.cogentco.com [154.54.41.146] 8 93 ms 100 ms 93 ms be3035.ccr21.mci01.atlas.cogentco.com [154.54.5.90] 9 104 ms 100 ms 106 ms be2432.ccr31.dfw01.atlas.cogentco.com [154.54.3.133] 10 112 ms 102 ms 104 ms be2763.ccr41.dfw03.atlas.cogentco.com [154.54.28.74] 11 100 ms 100 ms 104 ms 38.122.38.34 12 102 ms 104 ms 100 ms border1.pc2-bbnet2.dal004.pnap.net [216.52.191.81] 13 111 ms 120 ms 114 ms trionwn-5.border1.dal004.pnap.net [72.5.252.66] 14 112 ms 107 ms 102 ms dal-r09-fcp.dal.triongames.com [208.94.26.5] Trace complete. C:\WINDOWS\system32> tracert with a VPN When I connect to a VPN I have zero problems and can play just find but I do get a little bit of a delay because well I'm connected to the VPN of course... another problem is the VPN isn't mine I'm using a friends VPN which I won't always have access to. ~~~~~~~~~~~~~~~~~~~~~~~~~~~ Now if I use pingplotter you can see here... https://puu.sh/vzBV8/153c3f5f68.png That specific be-10925-cr01.sunnyvale.ca.ibone.comcast.net is giving me packet loss and there's times where I'm getting 50-70% packet loss.. is that the reason i'm having problems? and why it works once I switch over to the VPN? and is there a way to change the route I take so I don't go through those Comcast servers/nodes without a VPN or am I just screwed? Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted April 29, 2017 I have barely no idea about networking and things like that BUT it seems like Comcast is somehow making the connection to that game servers laggy or bad. Since they don't know where you are connecting to when using the VPN they can't block it. 2 possible options imo: - Go to another ISP - TUNNELBEAR !!! (vpn) Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted April 29, 2017 Author 2 minutes ago, Artechz said: I have barely no idea about networking and things like that BUT it seems like Comcast is somehow making the connection to that game servers laggy or bad. Since they don't know where you are connecting to when using the VPN they can't block it. 2 possible options imo: - Go to another ISP - TUNNELBEAR !!! (vpn) Can't move to another ISP.. and TunnelBear will only give me 500 MB which I'll burn through in 1 day lol. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted April 29, 2017 Just now, Dimmizer said: Can't move to another ISP.. and TunnelBear will only give me 500 MB which I'll burn through in 1 day lol. More like 30 minutes Magical Pineapples
