Ryzen CLOCK_WATCHDOG_TIMEOUT (BSOD) Windows 10

[Michael Boniface]

Hi all,

 

Just got this setup today:

Ryzen 5 1600;

Crucial Ballistix DDR4 2400;

MSI B350 Tomahawk;nt

 

Running Windows 10. After booting up the PC and getting in to Windows I get 10-20mins until a Blue Screen comes up which says CLOCK_WATCHDOG_TIMEOUT and the PC shuts down. 

When I installed the parts I used gloves, although i touched the top of the CPU, leaving a bit of fingerprint dark smudge on it. Tried cleaning it with a bit of tissue but to no avail and didnt want to mess with it anymore so i just installed it. 

The temps on the CPU are fine 30/40.

 

I flashed BIOS to the newsest version beforeever booting the PC...

 

What can I do?!

 

 

[themctipers]

lower ram clockspeed

[DrMikeNZ]

A Ryzen system getting a BSOD? This is new, I have only seen black screens and lockups.

 

Make sure everything is running stock and run some stability tests (eg AIDA64, prime95, memtest).

[pyrojoe34]

Is anything overclocked? Reset to default and try again, if it doesn't happen anymore then you had an unstable OC and need to adjust it. Start by OCing the CPU and stress testing it, then once you're sure that's stable you can start thinking about the RAM.

[Michael Boniface]

9 minutes ago, pyrojoe34 said:

Is anything overclocked? Reset to default and try again, if it doesn't happen anymore then you had an unstable OC and need to adjust it. Start by OCing the CPU and stress testing it, then once you're sure that's stable you can start thinking about the RAM.

 

18 minutes ago, DrMikeNZ said:

A Ryzen system getting a BSOD? This is new, I have only seen black screens and lockups.

 

Make sure everything is running stock and run some stability tests (eg AIDA64, prime95, memtest).

 

21 minutes ago, themctipers said:

lower ram clockspeed

Nothing is OC'd. Is it normal for CPU temp to go from 40-60 in Bios?
Going to lower ram speed now. 

[pyrojoe34]

Just now, Michael Boniface said:

 

 

Nothing is OC'd. Is it normal for CPU speed to go from 40-60 in Bios?
Going to lower ram speed now. 

I'm not sure what that means? CPU speed would be in Mhz (somewhere between 0 and 4100Mhz depending on load and boost), do you mean CPU temps are 40-60C? That's a bit high for idle temps. Or do you mean 40-60% usage which is also too high for when you're in the BIOS.

 

Either way, the first thing to do is set everything to stock and stress test. If you still have issues then run Windows Memory Diagnostic and/or memtest86 to make sure it's not a bad RAM stick.

[Michael Boniface]

1 minute ago, pyrojoe34 said:

I'm not sure what that means? CPU speed would be in Mhz (somewhere between 0 and 4100Mhz depending on load and boost), do you mean CPU temps are 40-60C? That's a bit high for idle temps. Or do you mean 40-60% usage which is also too high for when you're in the BIOS.

 

Either way, the first thing to do is set everything to stock and stress test. If you still have issues then run Windows Memory Diagnostic and/or memtest86 to make sure it's not a bad RAM stick.

Sorry, what I meant was 40-60 in temp. Changed RAM speed and now my board cant find my hard drives to boot.... this is a gift that keeps on giving

[pyrojoe34]

6 minutes ago, Michael Boniface said:

Sorry, what I meant was 40-60 in temp. Changed RAM speed and now my board cant find my hard drives to boot.... this is a gift that keeps on giving

Manually reset your CMOS to default the BIOS (shutdown and turn off your PSU, jump the CMOS reset pin or pull the CMOS battery for ~30sec).

 

Bad RAM seems like the most likely, then mobo would be my next guess and the CPU is the least likely (but possible).

 

Also if your temps are 60C in the bios then you're having a cooling issue. What cooler are you using? Try re-seating it.

[DrMikeNZ]

4 minutes ago, Michael Boniface said:

this is a gift that keeps on giving

Welcome to Ryzen.

Turn off PSU, unplug from wall, remove CMOS battery for 60-90 seconds, then reinstall, connect and turn on.

On my Ryzen motherboard the CMOS jumper did not work for some reason, but you can try that instead if you prefer.

 

4 minutes ago, Michael Boniface said:

Sorry, what I meant was 40-60 in temp.

That is far too high idling in the BIOS. I recommend double checking the CPU cooler mount. And recheck temperatures once back in windows.

[Michael Boniface]

18 minutes ago, pyrojoe34 said:

Manually reset your CMOS to default the BIOS (shutdown and turn off your PSU, jump the CMOS reset pin or pull the CMOS battery for ~30sec).

 

Bad RAM seems like the most likely, then mobo would be my next guess and the CPU is the least likely (but possible).

 

Ok, I got the SSD's to show up again (my fault for them dissapearing).

 

1) Have the Ram running at 2133mhz. Will see where it takes me. 

 

2) Also read something about windows 10 update fixing this problem (as im still on the original windows 10 version)

 

3) Upping the voltage seems to have helped a couple of folks..

 

14 minutes ago, DrMikeNZ said:

Welcome to Ryzen.

Turn off PSU, unplug from wall, remove CMOS battery for 60-90 seconds, then reinstall, connect and turn on.

On my Ryzen motherboard the CMOS jumper did not work for some reason, but you can try that instead if you prefer.

 

That is far too high idling in the BIOS. I recommend double checking the CPU cooler mount. And recheck temperatures once back in windows.

Will give that a shot. In Windows I'm 30-45 (idling)

[pyrojoe34]

1 minute ago, Michael Boniface said:

 

Ok, I got the SSD's to show up again (my fault for them dissapearing).

 

1) Have the Ram running at 2133mhz. Will see where it takes me. 

 

2) Also read something about windows 10 update fixing this problem (as im still on the original windows 10 version)

 

3) Upping the voltage seems to have helped a couple of folks..

Yes, you should update Windows, driver and OS updates will have a big impact on a brand new architecture like Zen.

 

Don't bother with any OCing or voltage changes until you are certain that everything is stable and working correctly at stock speeds. If something is not stable at stock speeds with stock voltage then you should RMA it.

[DrMikeNZ]

1 minute ago, Michael Boniface said:

Will give that a shot. In Windows I'm 30-45 (idling)

Not as bad, could be a calibration issue with the reading in the BIOS. What are the ambient temperatures? Also check temperatures under load, if that is fine then I wouldn't worry about the CPU cooler.

[Michael Boniface]

1 minute ago, DrMikeNZ said:

Not as bad, could be a calibration issue with the reading in the BIOS. What are the ambient temperatures? Also check temperatures under load, if that is fine then I wouldn't worry about the CPU cooler.

 

3 minutes ago, pyrojoe34 said:

Yes, you should update Windows, driver and OS updates will have a big impact on a brand new architecture like Zen.

 

Don't bother with any OCing or voltage changes until you are certain that everything is stable and working correctly at stock speeds. If something is not stable at stock speeds with stock voltage then you should RMA it.

 

37 minutes ago, themctipers said:

lower ram clockspeed

 

Ok Guys. 2133 mhz didnt do the job. Going to remove CMOS battery and try and sneak a windows update in

[pyrojoe34]

Just now, Michael Boniface said:

 

 

 

Ok Guys. 2133 mhz didnt do the job. Going to remove CMOS battery and try and sneak a windows update in

After you try those two things the next step is to test your RAM. I recently had regular BSODs and a quick Win Memory Diagnostic run revealed some bad sectors. RMAed it and haven't had an issue since.

[Michael Boniface]

Rest CMOS. Giving it a go

[Michael Boniface]

3 hours ago, pyrojoe34 said:

After you try those two things the next step is to test your RAM. I recently had regular BSODs and a quick Win Memory Diagnostic run revealed some bad sectors. RMAed it and haven't had an issue since.

 

3 hours ago, DrMikeNZ said:

Not as bad, could be a calibration issue with the reading in the BIOS. What are the ambient temperatures? Also check temperatures under load, if that is fine then I wouldn't worry about the CPU cooler.

 

Ok Guys. All hell has breaken lose... I can't get into Windows.

 

After resetting CMOS, when i turned on the PC the windows logo would show up and the loading circle would instantaneously freeze, sometimes it would say "prepairing auto repair", but would freeze instantanously.

 

I've flashed countless USB drives with different Windows 10 versions, updated BIOS, downgraded BIOS, reset CMOS, Disabled Safe Boot, Enabled Legacy Mode, chose the non-UEFI version of the USB drive in bios... and when I boot from the USB the Windows 10 logo shows up and the loading circle freezes instantaneously. I removed the SSD that had windows on it (still have another one plugged in) and nothing.

 

WHAT NOW?

 

 

[scottyseng]

26 minutes ago, Michael Boniface said:

-snip-

Hmm, sadly it's hard to tell what's wrong...but maybe start with RMAing the motherboard? Even the CPU might be bad.

 

You can also try running a memory test to see if the RAM is still good or not.

[Michael Boniface]

Ok Guys, I flashed the BIOS to the latest version and somehow that allowed me to install Windows. I was also able to update windows to its most recent version... Task manager says the PC was on for about 6hours last night (presume it doesnt keep logging hours if it crashes and restarts).

 

Started up Battlefield 1, as soon as I am entering a map computer turnsoff and Windows Memory Diagnostics Tool starts (No problems found).

[Crossbred]

15 hours ago, DrMikeNZ said:

Not as bad, could be a calibration issue with the reading in the BIOS. What are the ambient temperatures? Also check temperatures under load, if that is fine then I wouldn't worry about the CPU cooler.

Ryzen bumps up temperatures by 20c, don't worry.

 

Try bumping the system agent or ring voltage.

[Michael Boniface]

Hi all,

 

Just re-built my PC. Specs are as follow:

- Ryzen 5 1600

- MSI B350 Tomahawk

- 8GB DDR4 Crucial Ballistix 2400mhz

- Corsair Rm1000

- GTX 770 (pending update)

 

After setting everything up with Windows 10, the PC wouldn't stay on for more than 10-20 mins. I flashed and unflashed bios, downloaded all drivers and problem continued. After resetting CMOS, PC would freeze at loading screen. Tried to do a fresh install of Windows (Bootable USB), I couldn't load the USB as it would also freeze. Was able to get around this with a BIOS update, have a fresh install of Windows (with updated Drivers), and the PC stayed on idling for about 6hours before I turned it off. Seems like the problem was that I hadn't run Windows update and updated to the most recent version. Well, at least that got rid of that problem..

 

THE PROBLEM AS IT IS:

 

I downloaded Battlefied 1 - as soon as I spawned in the game the PC shut down and restarted itself. Tried a second time and it entered a Windows Memory Test automatically - no errors were found.

 

I uninstalled BF1, and when trying to download it again (thought it could have to do with corrupt files), PC restarts itself as soon as it begins downloading. 

 

Also, Windows (in system properties) says I have 8gb ram installed, but only 3.93 are usable. In Cpu-z it shows both of my 4gb ram sticks. In BIOS it also shows both my Ram sticks but in DRAM says 4gb...

 

What now?

 

Thank you guys

[PCGuy_5960]

Temps?

[DocSwag]

Could you check Windows Event Viewer?

[ZestyJalapeno]

That Windows message seems weird, are you sure you're on x64 windows?

[Michael Boniface]

4 minutes ago, DocSwag said:

Could you check Windows Event Viewer?

Which part of it in particular? Have never used it before. Here goes a screenshot!

[Michael Boniface]

6 minutes ago, Dogeystyle said:

That Windows message seems weird, are you sure you're on x64 windows?

Positive. My bootable ISO was a 64 bit and Windows recognizes it as a 64 bit Pro version

8 minutes ago, PCGuy_5960 said:

Temps?

CPU - Idling between 35 -43... I ran CPUZ stress test for about 40mins and it didnt go past 64

Mobo is in the 30s