Laptop display issue ( very urgent !!! )

[ChanceTheRapper]

 I got a gl502vy laptop with gtx 980m and i have been using it for more than 5 months but something very bad happened last night while i was playing CS GO .

So i was playing CS GO the game crashed , laptop freezed and red lines started to appear accross the screen . I restarded the laptop and everything worked fine until i started to play CS GO again and the game crashed and laptop freezed again and red lines appeared too and now i cant get rid of them ;((((( . I uninstalled the windows and they are still there , the red lines are not there when im in BIOS or startup 

I need help guys , bellow its a pic of those red lines 

[ChanceTheRapper]

1 minute ago, Julian2000nl said:

Looks like some GPU issue, sometimes reinstalling OS and/or AMD/Nvidia drivers would work. If that doesn't fix it's most likely a hardware issue.

didnt work , i cant even install the drivers anymore , when i install the graphichs driver it gets stuck in a grey screen ;(

[RadiatingLight]

Might be your GPU giving up the ghost sadly.

Try reinstalling drivers if you haven't already

[ChanceTheRapper]

Just now, RadiatingLight said:

Might be your GPU giving up the ghost sadly.

Try reinstalling drivers if you haven't already

i cant install them , while that progress bar goes further the screen changes its resolution ( thats normal ) but for me i get stuck into a grey screen and i have to restart the laptop and the drivers are not installed

[NumLock21]

Do print screen. Copy to MSpaint, save and look at it from another computer.

Still see the same lines on another computer = bad video card

Do not see the same lines = bad screen

[ChanceTheRapper]

1 minute ago, RadiatingLight said:

Might be your GPU giving up the ghost sadly.

Try reinstalling drivers if you haven't already

when i take a screenschot of the screen with lightshoot tool there is no red lines ;(

[ChanceTheRapper]

Just now, NumLock21 said:

Do print screen. Copy to MSpaint, save and look at it from another computer.

Still see the same lines on another computer = bad video card

Do not see the same lines = bad screen

there is no red lines , but i cant install the damn drivers ;( i get stuck in a damn grey screen and i tried with iobit driver and i get the same thing

[RadiatingLight]

1 minute ago, NumLock21 said:

Do print screen. Copy to MSpaint, save and look at it from another computer.

Still see the same lines on another computer = bad video card

Do not see the same lines = bad screen

 

1 minute ago, ChanceTheRapper said:

when i take a screenschot of the screen with lightshoot tool there is no red lines ;(

Yeah, sounds like a bad GPU

[ChanceTheRapper]

Just now, RadiatingLight said:

 

Yeah, sounds like a bad GPU

it worked for 5 months

[ChanceTheRapper]

guys i really need help , what to do ;( ?

[ChanceTheRapper]

forgot to mention that when i play a video on youtube i dont see those red lines anymore

[-iSynthesis]

2 minutes ago, ChanceTheRapper said:

forgot to mention that when i play a video on youtube i dont see those red lines anymore

I'd RMA it

[ChanceTheRapper]

Just now, -iSynthesis said:

I'd RMA it

huh ?

[-iSynthesis]

Just now, ChanceTheRapper said:

huh ?

If you have warranty left, get a replacement one or let them fix it. Things like that, especially if it is the GPU may dissappear but it is almost certain that they will come back again at some point and then you're out of luck. And warranty. 

[FlightRisk]

If you have onboard graphics you could try switching to those, it wont solve the issue but it would be pretty obvious to be a dead GPU (though it sounds like it anyway)

RMA = return it to the manufacturer / retailer they may beable to fix or replace

[Drenkai]

Boot into safe mode and completely remove the drivers using ddu. Then reboot into normal mode and try installing the GPU drivers from the manufacturer support website.

[ChanceTheRapper]

Just now, Drenkai said:

Boot into safe mode and completely remove the drivers using ddu. Then reboot into normal mode and try installing the GPU drivers from the manufacturer support website.

good idea

 

[NumLock21]

8 minutes ago, ChanceTheRapper said:

there is no red lines , but i cant install the damn drivers ;( i get stuck in a damn grey screen and i tried with iobit driver and i get the same thing

Then send it back to the manufacture. Most will have a 1 year warranty.

[ChanceTheRapper]

7 minutes ago, Drenkai said:

Boot into safe mode and completely remove the drivers using ddu. Then reboot into normal mode and try installing the GPU drivers from the manufacturer support website.

didnt work ;(

[ChanceTheRapper]

5 minutes ago, NumLock21 said:

Then send it back to the manufacture. Most will have a 1 year warranty.

Im from Europe and i bought it from Amazon.USA ;(

[Drenkai]

Just now, ChanceTheRapper said:

didnt work ;(

Then you'll have to rma it as it seems like a hardware problem imo.

[NumLock21]

1 minute ago, ChanceTheRapper said:

Im from Europe and i bought it from Amazon.USA ;(

Amazon is not the laptop manufacture.

[ChanceTheRapper]

2 minutes ago, NumLock21 said:

Amazon is not the laptop manufacture.

they brought me the laptop straight from USA and im from Romania and it would cost me more than the laptop's price to send it back ;(

[NumLock21]

1 minute ago, ChanceTheRapper said:

they brought me the laptop straight from USA and im from Romania and it would cost me more than the laptop's price to send it back ;(

You don't sent it back to Amazon USA. What you will do is contact your laptop maker and talk to them to see what they can do for you.

[ChanceTheRapper]

1 minute ago, NumLock21 said:

You don't sent it back to Amazon USA. What you will do is contact your laptop maker and talk to them to see what they can do for you.

Asus