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colonel_mortis

Floatplane Support

By colonel_mortis, in Bugs and Issues · 386 replies

colonel_mortis

If the support wizard isn't able to solve your problem, please send an email to support@floatplane.com for assistance. Support cannot be offered in this topic, and you will just be directed to the email.

Message added by colonel_mortis

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Posted
On 28-2-2017 at 3:06 PM, colonel_mortis said:

If you have been billed for access to the floatplane club, but have lost access to the videos subforum, please visit https://linustechtips.com/main/floatplane_resync.php. This script will fix the most common issues, so you should regain access within about 10 minutes.

If you use it, please post in this topic (including whether it appears to have worked) so that I can track how frequently it occurs and whether the script is working correctly.

Automatic fix failed.

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Posted · Original PosterOP
12 hours ago, Jakkeeny said:

Failed for me

 

3 hours ago, Henri8600 said:

Automatic fix failed.

If it fails, it should tell you to contact floatplanehelp@gmail.com, where luke will be able to look into it further for you.

HTTP/2 203

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Posted · Original PosterOP
12 hours ago, Otterwise said:

I tried the script and it failed :/

Send an email to floatplanehelp@gmail.com and Luke should be able to help you out.

HTTP/2 203

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Posted
38 minutes ago, colonel_mortis said:

Send an email to floatplanehelp@gmail.com and Luke should be able to help you out.

I wanna email luke just because now.

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Posted · Original PosterOP
59 minutes ago, astrokitten2385 said:

Lost access and the script isnt working.... i signed up for floatplane club literally this morning.... @colonel_mortis

If you send an email to floatplanehelp@gmail.com, Luke should be able to help you out.

HTTP/2 203

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Posted · Original PosterOP
5 hours ago, powerdook said:

Lost access a few days ago too and the script doesn't work for me either. :/ Tried it three times now.

It should have told you to send an email to floatplanehelp@gmail.com for support. If the script says that it failed, rather than that it succeed but may take time, rerunning it won't change the outcome.

HTTP/2 203

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Posted
On 10/22/2017 at 12:04 PM, colonel_mortis said:

It should have told you to send an email to floatplanehelp@gmail.com for support. If the script says that it failed, rather than that it succeed but may take time, rerunning it won't change the outcome.

I did and was told to try the script. Wrote back when it didn't work and haven't heard a thing. Still doesn't work though. :/

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Posted

I still have no access, link does not work and opened a ticket with no response.

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Posted

I'm not feeling any love from floatplane. I subscribed, have been billed, received automated emails but do not have access, I have created a support ticket a few days ago with floatplane and have not seen even a response from the support team. Tried multiple machines, browsers, etc. On this forum I am still just listed as member. I suspect there may be a lock / stuck record thats not updated on the backend but I have seen zero response. I really hope its not a manual process to update the member group that my account in part of. If so let me know. It would explain a lot but would be a really bad "feature" for a tech community.

 

If it is a backend problem or manual process there are some of us that can help.

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Posted
11 hours ago, RuZoG said:

I'm not feeling any love from floatplane. I subscribed, have been billed, received automated emails but do not have access, I have created a support ticket a few days ago with floatplane and have not seen even a response from the support team. Tried multiple machines, browsers, etc. On this forum I am still just listed as member. I suspect there may be a lock / stuck record thats not updated on the backend but I have seen zero response. I really hope its not a manual process to update the member group that my account in part of. If so let me know. It would explain a lot but would be a really bad "feature" for a tech community.

 

If it is a backend problem or manual process there are some of us that can help.

I am starting to feel the same way.

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Posted

Script failed. Sent email to floatplanehelp. But this is utterly confusing. What is floatplane and what is not floatplane? Isnt bitwit also on floatplane? </confused>

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Posted
On 10/25/2017 at 4:01 AM, RuZoG said:

I'm not feeling any love from floatplane. I subscribed, have been billed, received automated emails but do not have access, I have created a support ticket a few days ago with floatplane and have not seen even a response from the support team. Tried multiple machines, browsers, etc. On this forum I am still just listed as member. I suspect there may be a lock / stuck record thats not updated on the backend but I have seen zero response. I really hope its not a manual process to update the member group that my account in part of. If so let me know. It would explain a lot but would be a really bad "feature" for a tech community.

 

If it is a backend problem or manual process there are some of us that can help.

One thing you get when you sign up for FP right now is problems like this. After all, it's just a hidden section of the forum. They've never said that it was perfect. 

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Posted · Original PosterOP
10 minutes ago, Jarl said:

Script failed. Sent email to floatplanehelp. But this is utterly confusing. What is floatplane and what is not floatplane? Isnt bitwit also on floatplane? </confused>

Floatplane is the platform, which contains "LMG Floatplane" and "Bitwit Ultra".

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Posted
16 minutes ago, colonel_mortis said:

Floatplane is the platform, which contains "LMG Floatplane" and "Bitwit Ultra".

Ok. So if floatplane is the solution which contains LMG floatplane and bitwit ultra, is this floatplane? Its very confusing, since it says "Forum -> Floatplane -> Bitwit Ultra". From a users standpoint I am currently in a forum and not in any floating or non floating plane. Not a plane at all actually ;) 

 

image.png.e7e960713f9f05fd5f260ea3ac30f62c.png

 

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Posted
2 minutes ago, Jarl said:

Ok. So if floatplane is the solution which contains LMG floatplane and bitwit ultra, is this floatplane? Its very confusing, since it says "Forum -> Floatplane -> Bitwit Ultra". From a users standpoint I am currently in a forum and not in any floating or non floating plane. Not a plane at all actually ;) 

 

image.png.e7e960713f9f05fd5f260ea3ac30f62c.png

 

For the next couple of months, this is how it's going to work. 

 

Once the new site launches the experience will get a LOT cleaner and will make more sense.

 

We hadn't intended to bring Kyle onboard until the new site was ready.. but with YouTube bunging things up by killing paid channels, we had to jump the gun a little.

 

Sorry for the confusion, and thank you in advance for your patience!!

 

Linus

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Posted
2 hours ago, Jamiec1130 said:

One thing you get when you sign up for FP right now is problems like this. After all, it's just a hidden section of the forum. They've never said that it was perfect. 

Luke ended up addressing the issue. It was likely just a group permissions issue. No big deal but it did take almost 5 days to get a reply after joining. I expect there to be bumps in the road with anything newer perhaps an automated script failed and my ticket got lost in the ether for a while but again we're all good as of a day or two ago.

 

Thanx Guys

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Posted
Just now, RuZoG said:

Luke ended up addressing the issue. It was likely just a group permissions issue. No big deal but it did take almost 5 days to get a reply after joining. I expect there to be bumps in the road with anything newer perhaps an automated script failed and my ticket got lost in the ether for a while but again we're all good as of a day or two ago.

 

Thanx Guys

Sorry for the hassle and thank you for your patience :D

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Posted
3 hours ago, LinusTech said:

For the next couple of months, this is how it's going to work. 

 

Once the new site launches the experience will get a LOT cleaner and will make more sense.

 

We hadn't intended to bring Kyle onboard until the new site was ready.. but with YouTube bunging things up by killing paid channels, we had to jump the gun a little.

 

Sorry for the confusion, and thank you in advance for your patience!!

 

Linus

Whoa what? I'm a little out of the loop, what did YouTube do to kill paid channels?

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