Floatplane Support

[tehkei]

My subscription was suppose to stop yesterday but I still have access to floatplane. FYI

[colonel_mortis]

16 minutes ago, tehkei said:

My subscription was suppose to stop yesterday but I still have access to floatplane. FYI

You get a 6 day grace period to work around some PayPal issues - once that's over you should lose access.

[Filipb100]

The fix did't work for me, still don't have access. Payed about a week ago .

 

EDIT: work fine now

[aarondatechguy]

Had to run script for a second time. Also emailed help email for a pay related issue

[Pwoink Lominoid]

Step 1: Subscribe 

Step 2: Pay

Step 3: No access

Step 4: Run Script (No luck :/)

Please help i have been billed and money taken through paypal  

 

Got it to work  

Edited December 9, 2017 by Pwoink Lominoid
Issue is resolved

[colonel_mortis]

19 minutes ago, Pwoink Lominoid said:

Step 1: Subscribe 

Step 2: Pay

Step 3: No access

Step 4: Run Script (No luck :/)

Please help i have been billed and money taken through paypal  

Make sure you are logged in to the correct forum account. If that's definitely the case, send an email to floatplanehelp@gmail.com and Luke will help you out. 

[Azryu]

I just used it. Still waiting for access but it's only been about 5mins.

[BigPoppaIsHere]

I guess those developers you advertised for turned down the pay check so you ended up with PHP developers 

[colonel_mortis]

4 hours ago, BigPoppaIsHere said:

I guess those developers you advertised for turned down the pay check so you ended up with PHP developers 

The floatplane site doesn't use PHP, but the forum software that we are using here does, so the helper script has to use PHP to be able to interface nicely with the forum.

[iiTenaciousG]

10 hours ago, colonel_mortis said:

The floatplane site doesn't use PHP, but the forum software that we are using here does, so the helper script has to use PHP to be able to interface nicely with the forum.

I am seeing that same issue when trying to run the script.  Any thoughts on how to fix it?

[Fronk the Fish]

2 hours ago, iiTenaciousG said:

I am seeing that same issue when trying to run the script.  Any thoughts on how to fix it?

Same here, though I'll check back in a couple of days.

[colonel_mortis]

7 hours ago, iiTenaciousG said:

I am seeing that same issue when trying to run the script.  Any thoughts on how to fix it?

You appear to have access to Floatplane. If it's not working correctly, follow the instructions on that page and send an email to floatplanehelp@gmail.com.

4 hours ago, Fronk the Fish said:

Same here, though I'll check back in a couple of days.

If you've definitely been charged, send an email to floatplanehelp@gmail.com.

[BigPoppaIsHere]

 

18 hours ago, colonel_mortis said:

The floatplane site doesn't use PHP, but the forum software that we are using here does, so the helper script has to use PHP to be able to interface nicely with the forum.

Invision uses MySql (at least during my days in dealing with IPB), which isn't tied directly to PHP at all. I'm guessing it's a DB trigger/sync issue?

 

Anyway, that's not the point. The "fix" doesn't work.

[colonel_mortis]

4 minutes ago, BigPoppaIsHere said:

 

Invision uses MySql (at least during my days in dealing with IPB), which isn't tied directly to PHP at all. I'm guessing it's a DB trigger/sync issue?

 

Anyway, that's not the point. The "fix" doesn't work.

The script doesn't just access the database, it calls into the forum code.

Your account is set up to have Floatplane access. If you're having issues, send an email to floatplanehelp@gmail.com for support.

[lookingfordinos]

I fixed my issue by refreshing my ltt forum account on the linked accounts page and all my stuff instantly appeared. worth a shot for others as it worked for me!

[GymBody]

so the title bar or what you call it is supposed to have floatplane club and bitwit ultra right? Right now i only see floatplane club. Only reason i have access to bitwit ultra is because i had both subscriptions on separate tabs

[colonel_mortis]

Just now, GymBody said:

so the title bar or what you call it is supposed to have floatplane club and bitwit ultra right? Right now i only see floatplane club. Only reason i have access to bitwit ultra is because i had both subscriptions on separate tabs

Bitwit Ultra isn't currently in the nav bar, but it is at the top of the forum listing.

[GymBody]

Just now, colonel_mortis said:

Bitwit Ultra isn't currently in the nav bar, but it is at the top of the forum listing.

I think thats what i meant. Its supposed to be right next to Floatplane club right?

[GymBody]

1 minute ago, colonel_mortis said:

Bitwit Ultra isn't currently in the nav bar, but it is at the top of the forum listing.

My bad. found it again. Its under forums directly. Thnx for the reply either way man

[Polarwindz]

Last 2 months I've been billed but I have lost access. Kinda shitty if you tell me ?

[colonel_mortis]

4 hours ago, Polarwindz said:

Last 2 months I've been billed but I have lost access. Kinda shitty if you tell me ?

You have access now, but if you would like to request a refund for the unused time you can send an email to floatplanehelp@gmail.com

[Raz Ghost]

Don't know if it is just me but the floatplane section has disappeared even when I log out I can't see it and my shortcut to it doesn't work?

 

Edit: OK my bad, think the page on the first post worked, just presumed that even if I didn't have access to it I would still be able to see it.

[colonel_mortis]

8 minutes ago, Raz Ghost said:

Don't know if it is just me but the floatplane section has disappeared even when I log out I can't see it and my shortcut to it doesn't work?

Your account appears to be set up for it correctly (you won't be able to access it when logged out though). The videos are on the forum at https://linustechtips.com/main/forum/91-the-floatplane-club/

[Jameskilby]

Member wizards? 

I member. 

 

those are some good berries

[zombienerd]

I emailed support.  How long does an official response normally take?

Billing issues which are not my fault that take away my access is not a fun time.

 

Why, oh why, when I start a subscription on the 23rd of December would the subscription fee not be requested to be paid again until the 2nd of February?  Then, I lose access on January 28th.

 

Completely out of my hands as to the date paypal takes the payment, completely out of my hands as to which day my subscription expires.  There should really be a longer grace period, or there is a software hiccup in between LTT and Paypal as to what dates things are supposed to happen.