Lost floatplane membership?

[Inception9269]

So like, just now noticed that my membership is gone. Can't see the floatplane subforum at all.

I have email about it on the 3rd, a notice that it was renewing on the 6th, and I have a transaction on my bank transaction history on the 7th, showing the payment for $2.99

[gtx1060=value]

@nicklmg @Windspeed36

[Inception9269]

1 hour ago, gtx1060=value said:

@nicklmg @Windspeed36

Hoping to get this resolved tonight

[nicklmg]

@CatBoiler may be able to help?

[Inception9269]

50 minutes ago, nicklmg said:

@CatBoiler may be able to help?

but yeah, all my forms to show that I was charged.

my email

paypal

my bank transaction

[colonel_mortis]

That should be fixed for you now. if anyone else has any issues with floatplane not renewing properly, please PM me (there will be other people because the root bug hasn't been fixed, and to my knowledge can't be).

4 hours ago, nicklmg said:

@CatBoiler may be able to help?

Anything to do with the billing is a forum thing, so that's my realm.

[nicklmg]

8 hours ago, colonel_mortis said:

That should be fixed for you now. if anyone else has any issues with floatplane not renewing properly, please PM me (there will be other people because the root bug hasn't been fixed, and to my knowledge can't be).

Anything to do with the billing is a forum thing, so that's my realm.

Noted!!! Thanks for fixing

[betam4x]

I've been having the same issue the past couple of months.  I've been busy anyway and haven't had time to post, but it started when my payment failed.  Once it renewed successfully I no longer have access.

 

@colonel_mortis

[betam4x]

@nicklmg?  

[colonel_mortis]

On 14/02/2017 at 6:10 AM, betam4x said:

I've been having the same issue the past couple of months.  I've been busy anyway and haven't had time to post, but it started when my payment failed.  Once it renewed successfully I no longer have access.

 

@colonel_mortis

Sorry about that, it should be working for you again now.

[betam4x]

@colonel_mortis thanks!

[bcguru9384]

On ‎2‎/‎10‎/‎2017 at 3:41 AM, colonel_mortis said:

That should be fixed for you now. if anyone else has any issues with floatplane not renewing properly, please PM me (there will be other people because the root bug hasn't been fixed, and to my knowledge can't be).

Anything to do with the billing is a forum thing, so that's my realm.

try add line script if payment transaction successful then allow renewal. if unsuccessful then disallow renewal or something similiar use reciept as proof for transaction success. bank and webservice each have copy reciept numbers as well as member and ownercontent. cross reference script

 

[Ruffleduffle]

@colonel_mortis My Floatplane just dropped, no e-mail, no payment notification in paypal.

[colonel_mortis]

14 hours ago, Ruffleduffle said:

@colonel_mortis My Floatplane just dropped, no e-mail, no payment notification in paypal.

Your issue appears to be slightly different to the other people who have lost access. Can you check to make 100% sure that no payment has been taken, then send me a PM so that I can look into it further. The solution is probably going to be that you will have to manually resubscribe, but I would like to prevent that from being needed in future.

EDIT: It looks like you're using the PayPal version for Germany which doesn't support automatic renewals as far as I know. You should have received the renewal invoice on the 4th February by email. You you should be able to just resubscribe within the store to regain access.