XPS 13 9360 audio problem

[Hotdogs&bbqsauce]

whenever i plug in my ear buds, the computer doesnt register it and plays sound through speakers 

 

ive installed the drivers from dell website multiple times 

restarted computer many times 

 

any solutions?

 

EDIT: i also have the wavesaudio installed which messes up all the quality of the sound - it adds reverb to everything and lowers the quality

any fix around this?

 

thanks 

[Sir Asvald]

58 minutes ago, Hotdogs&bbqsauce said:

whenever i plug in my ear buds, the computer doesnt register it and plays sound through speakers 

 

ive installed the drivers from dell website multiple times 

restarted computer many times 

 

any solutions?

 

EDIT: i also have the wavesaudio installed which messes up all the quality of the sound - it adds reverb to everything and lowers the quality

any fix around this?

 

thanks 

Which earbuds are you using? Does windows prompt you with an option to choose headphone or speakers when connecting your earbuds?