GTX 970 Smoking

[Firix]

Hello, I bought an EVGA GTX 970 SSC ACX2.0+ (04G-P4-3975-KR) on black Friday 2015 from Scan. Last week I was having issues with it crashing randomly so, after some testing, I switched to my iGPU and installed older drivers for the GTX 970 and then swapping back again, that seemed to work until this evening when my computer crashed again while loading a CS:CO match, I tried restarting my PC and it happened again. When I tried to boot my PC again the fans only lit up for a second before powering off. I then fully power cycled my PC and the lights would be on for a millisecond before dying again. The final time I tried it smoke smelling of solder came from my GPU so I powered off and removed it. I am now using my PC again with the iGPU. I have been using the 970 with a 100MHz underclock since last week due to the issues and using Precision XOC's suggested fan profiles.

 

Due to the solder smoke I would have to assume there is some serious overheating that hasn't been reported by Precision XOC, what can I do about this? The GPU is over a year old and I didn't take out any extended cover.

 

General PC Specs:

i5-6600k (OC @ 4.5GHz)

Asrock Pro-4s

EVGA GTX 970 SSC ACX2.0+

2x8GB Kingston HyperX Fury DDR4

CX 500M

120GB SanDisk SSD

1TB Seagate HDD

TP-Link Wireless Card (only installed tonight because I couldn't use ethernet)

[The Sloth]

call support and see if they can help. 

[Firix]

Just now, nerdslayer1 said:

call support and see if they can help. 

That's what I thought it might come down to, need to wait for monday though. Thanks anyway.

[Chewique]

Contact EVGA?

[Soarinex]

If you can have it talk to a therapist about its smoking issue, and if that doesnt work send it back to wherever you got it from with a detailed story of what happened. I wouldnt run that card in your system.

 

[PigWithAMustache]

Was it under load when your PC was idle? My 950 seems to be doing that. Maybe something wasn't being cooled probably.

Also, I'm sorry but I have to post this...

 

[Simon771]

Can't do anything about it. So like everyone else said, just contact them and they will solve this problem for you. Probbably with RMA.

[ShepBook]

Sounds like the magic smoke got out, lol. Sorry for your loss!

 

EVGA is generally pretty good with RMAs, so I'd definitely reach out to them and see what you can get as far as swapping it out. Their "standard warranty" if you didn't buy from an "authorized retailer" or don't have a receipt is 3 years. http://eu.evga.com/support/warranty/

[NTDaws]

RMA or return it to the seller.

[Energycore]

RMA Time