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XFX RX 480 driver won't install (windows 10)

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Posted · Original PosterOP

I've been running an Sapphire 7870 and wanted to upgrade to a XFX RX480, since I just got a 1440p monitor and it's shipping. I went to my "uninstall a program" section in the control panel and uninstalled my current version of Crimson 16.1. I then ran AMD's CleanUp Utility for good measure.

1.The screen went to low resolution, as it should, since I'd uninstalled the driver. Then I heard the Windows install sound and the screen went back to normal resolution. I went to device manager and found that Windows had already reinstalled the 7870 driver by itself.

2. I unplugged my network cable in hopes that that would stop Windows from reinstalling the driver. I uninstalled the driver from device manager and reran the CleanUp Utility. I restarted the computer and when it booted back the screen was at normal resolution and it looked like Windows had again reinstalled the driver by itself, even with the network cable disconnected.

3. I uninstalled the driver again and shut the computer off. I swapped the graphics cards and put the RX480 in. I booted up using a DVI cable on my Dell E228WFP (my current monitor, the new one is shipping). It booted up normally through the bios screens, but when it got to the Windows desktop, the screen went black after a few seconds and then the monitor went into sleep mode. It only does this when it isn't getting a signal.

4. I then booted into Safe Mode. Worked fine. The screen did not shut off and I looked at the Device Manager, it showed that there was an RX480 as the graphics adapter. I tried to install the Crimson 16.2 driver while in safe mode, but it kept freezing at the "Analyzing System" section and telling me to contact AMD.

5. I put the 7870 back in and booted up. Worked fine, no black screens. I uninstalled all drivers again and tried installing 16.2 driver. Worked fine, no errors. Shut down and put the 480 back in and booted up. Same problem, would go to black screen. Sometimes it will get to the desktop before black screen, other times it will only get past loading screen.


I'm not sure where I'm going wrong. My last card upgrade was a lot simpler.

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If i were you i would use DDU (display driver uninstaller) to uninstall the old card. This will disable windows from reinstalling the driver. use that utility to untistall all display drivers, and then install the new GPU. install the drivers from AMDs website.


Here is the link for DDU - http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

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  1. Download DDU
  2. Reboot into safe mode
  3. Run DDU and uninstall Crimson drivers
  4. Reboot
  5. Install Crimson drivers for W10 with RX 480 installed

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4 minutes ago, TeamPlayer22 said:


Put the 7870 back in. Download DDU (Display Driver Uninstaller). Boot into Safe Mode, run DDU. Shut system down. Install RX 480. Power system on. Try installing drivers again.

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