Apple admits in open court to reuse old parts from damaged phones, in new ones

[PlayStation 2]

I don't see a problem with this. Most other companies do what Apple does. But if Apple does it, all of you guys ride the bandwagon and drag them down.

[QBtech]

1 minute ago, DozerKitty said:

Equal value of the price that was paid when bought. If the product is still in stock, he would get a new one of the same version. But if it has been discontinued, he would get a new product with the same current value/sales price, as what he gave for his old product.

 

I agree, a new phone with few reused parts is better than a refurbished one.

I'm not sure how he found out in the first place.

Yeah but a phone drops in price 50% in a year or so..... If my phone keeps breaking every year I can keep on the flagship wagon

 

Here in NL, you have the right to a similar product and price is not really looked at. (so if u bought an iphone 6 and they dont have it, you can get a 6s, not a 7 regardless of price)

 

[DozerKitty]

1 minute ago, Misanthrope said:

If there's 2 previous repairs that's not even that much of a burden at all for companies to just give you new shit at that point: they're supposed to have a strict process of recertifying their refurbished parts and if the thing keeps failing they're obviously slacking off in that regard so I think it's a very sensible law, Apple are just being fucking jerks here.

 

Apple being jerks? Noooooo, get out'a'here!

 

Not all companies have the same strict protocols, so a part can fail multiple times, being repaired again and again for the same fault. I know a guy who worked at a laptop manufacturer. In the beginning, they got some very cheap shells from one of the bigger ODM's just to get off the ground. On one particular model, they had a RMA rate of 110%, i.e. every single model had been in for repairs, and some had gone in a second time. They did get some better models right after, but it was too late, the damage had been done, and they went belly up. Just for clarification, it was a danish company called Zepto.

[Mr.Meerkat]

3 minutes ago, QBtech said:

It's a hard case to start with. Equal value to what? The launching price, current price or current value if it worked?

It should be current market value as if it wasn't, people could abuse it to get free upgrades  

 

Just now, DozerKitty said:

Equal value of the price that was paid when bought. If the product is still in stock, he would get a new one of the same version. But if it has been discontinued, he would get a new product with the same current value/sales price, as what he gave for his old product.

That's just confusing, I personally think it should be current market value while disregarding what the price was when he bought it as in your situation, people will argue that the iphone 4 is now worth less than what they paid for as they should get something equal to what they originally paid for...

[DozerKitty]

1 minute ago, QBtech said:

Yeah but a phone drops in price 50% in a year or so..... If my phone keeps breaking every year I can keep on the flagship wagon

 

Here in NL, you have the right to a similar product and price is not really looked at. (so if u bought an iphone 6 and they dont have it, you can get a 6s, not a 7 regardless of price)

 

 

You could very much do that, yes, as you get a new warranty each time

 

Here, we very much look at the price. Considering Apple pushed out a phone, or an updated version of a phone, once each year, it would be very likely to be an S model, if the standard non-S wasn't on the market anymore, unless they still had it in stock. But it's very much case-by-case.

 

But yeah, the price of the sale is king here. If it was sold for 500$, you are entitled to a product of same value.

[DozerKitty]

Just now, Mr.Meerkat said:

It should be current market value as if it wasn't, people could abuse it to get free upgrades  

 

That's just confusing, I personally think it should be current market value while disregarding what the price was when he bought it as in your situation, people will argue that the iphone 4 is now worth less than what they paid for as they should get something equal to what they originally paid for...

 

It's exactly to get around this argument, as the company could claim it was only worth 20% of its original value, while the customer would claim 60%. This would drag on and on, as there would never be a clear index to look at, as time isn't the only factor. How much would the price go down, if it has one scratch? Or two? Or if it had a dent and a scratch? The cycle is endless.

[Misanthrope]

5 minutes ago, DozerKitty said:

Apple being jerks? Noooooo, get out'a'here!

 

Not all companies have the same strict protocols, so a part can fail multiple times, being repaired again and again for the same fault. I know a guy who worked at a laptop manufacturer. In the beginning, they got some very cheap shells from one of the bigger ODM's just to get off the ground. On one particular model, they had a RMA rate of 110%, i.e. every single model had been in for repairs, and some had gone in a second time. They did get some better models right after, but it was too late, the damage had been done, and they went belly up. Just for clarification, it was a danish company called Zepto.

It's sounds like those ram sticks were stiched together with duct tape with modules scrapped out of the discard bin of a manufacturer in China.

 

Yesh 110% failure rate that's insane.

[Mr.Meerkat]

Just now, DozerKitty said:

It's exactly to get around this argument, as the company could claim it was only worth 20% of its original value, while the customer would claim 60%. This would drag on and on, as there would never be a clear index to look at, as time isn't the only factor. How much would the price go down, if it has one scratch? Or two? Or if it had a dent and a scratch? The cycle is endless.

In that case, the customer got a phone that worths more than what he traded his in was...

 

Think of it like consumables, if someone tried to return food that's out of date (due to their fault, not yours), would you accept it?

[Misanthrope]

8 minutes ago, Mr.Meerkat said:

That's just confusing, I personally think it should be current market value while disregarding what the price was when he bought it as in your situation, people will argue that the iphone 4 is now worth less than what they paid for as they should get something equal to what they originally paid for...

How is that fair?

 

If you get a warranty is precisely to assure your product will work for a certain amount of time: the agreement it's 500 USD for a phone that should last a full year in perfect working order with maybe the exception of the battery (Since we know those do degrade over time and according to use)

 

If your device keeps breaking it doesn't matters if Apple dropped the price to 300 bucks 9 months after you purchased your device (extreme it's just for the sake of the example) you paid 500 for a product that should be good for one year you should be compensated for the full 500 if Apple cannot either replace it (with a new one if it's been repaired twice according to this law) or otherwise pay up.

[QBtech]

3 minutes ago, DozerKitty said:

It's exactly to get around this argument, as the company could claim it was only worth 20% of its original value, while the customer would claim 60%. This would drag on and on, as there would never be a clear index to look at, as time isn't the only factor. How much would the price go down, if it has one scratch? Or two? Or if it had a dent and a scratch? The cycle is endless.

thats why we use the similar product thing, everyone knows a 4s is closer to the 4 than the new iphone 7. And everyone knows a Iphone 3s is worse.

[DozerKitty]

Just now, Mr.Meerkat said:

In that case, the customer got a phone that worths more than what he traded his in was...

 

Think of it like consumables, if someone tried to return food that's out of date (due to their fault, not yours), would you accept it?

 

You can't compare the two. A phone has no expiration date.

 

When you buy a product, you expect it to continue working as it should for 2 years, unless it's being mistreated. 

[Misanthrope]

1 minute ago, QBtech said:

thats why we use the similar product thing, everyone knows a 4s is closer to the 4 than the new iphone 7. And everyone knows a Iphone 3s is worse.

This is strictly talking about the warranty Apple and the consumer agree upon: usually the default one for one year only after that it isn't relevant unless apple sold an extended warranty on top then in that case it is their fault for trusting on their tech too much.

[bigneo]

1 hour ago, AluminiumTech said:

"Apple. Coming up with new innovative ways of ripping people off"

 

AluminiumTech 2016

 

[DozerKitty]

2 minutes ago, QBtech said:

thats why we use the similar product thing, everyone knows a 4s is closer to the 4 than the new iphone 7. And everyone knows a Iphone 3s is worse.

Yes, but most of the products that runs into errors are within a year. In this year, there wouldn't come a huge groundbreaking new item, so your argument is kinda invalid  There's 6 years between the two models.

[DozerKitty]

1 minute ago, bigneo said:

 

I've seen this picture floating around a lot since yesterday. I haven't read anything about the new MacBook series. What is this punning?

[QBtech]

2 minutes ago, DozerKitty said:

Yes, but most of the products that runs into errors are within a year. In this year, there wouldn't come a huge groundbreaking new item, so your argument is kinda invalid  There's 6 years between the two models.

Ofc it is, but you know what I mean. There are some products (ssds/PSUs etc) that have a 5-10 yr warranty on them.

 

 

In a way Apple should dig in their warehouse and find a worthless *new* 4s and throw it this guys way

 

 

[79wjd]

1 minute ago, DozerKitty said:

I've seen this picture floating around a lot since yesterday. I haven't read anything about the new MacBook series. What is this punning?

Apple removed the function row and replaced it with an OLED touch bar (that has an esc key on it), and you can also remap the esc (by default) to one of numerous physical keys in Sierra. 

[themctipers]

recently i got my iphone repaired (because i threw it at a wall)

it came with ios 9.3.4 and i had to go through the setup process

after that, i restored from a backup. it now runs ios 10.1..

however, i keep getting a popup to login from a something@icloud.com 

 

 

restore again and it went away

 

[79wjd]

1 minute ago, DozerKitty said:

I've seen this picture floating around a lot since yesterday. I haven't read anything about the new MacBook series. What is this punning?

Apple removed the function row and replaced it with an OLED touch bar (that has an esc key on it), and you can also remap the esc (by default) to one of numerous physical keys in Sierra. 

[DozerKitty]

2 minutes ago, QBtech said:

Ofc it is, but you know what I mean. There are some products (ssds/PSUs etc) that have a 5-10 yr warranty on them.

 

 

 

That's from the manufacturer. That's completely different from local laws in countries. A company can claim to only have a 6-month warranty, but if they sell that product in Denmark, it gets a 2-year warranty, no matter what the company claims.

[DozerKitty]

1 minute ago, djdwosk97 said:

Apple removed the function row and replaced it with an OLED touch bar (that has an esc key on it), and you can also remap the esc (by default) to one of numerous physical keys in Sierra. 

 

Ah, now it makes sense. Thank you

[Misanthrope]

1 minute ago, djdwosk97 said:

Apple removed the function row and replaced it with an OLED touch bar (that has an esc key on it), and you can also remap the esc (by default) to one of numerous physical keys in Sierra. 

Talk about form over function and having no escape

[QBtech]

Just now, DozerKitty said:

That's from the manufacturer. That's completely different from local laws in countries. A company can claim to only have a 6-month warranty, but if they sell that product in Denmark, it gets a 2-year warranty, no matter what the company claims.

If a company advertises a 10 yr warranty it is just as binding as law. At least in NL that is

[bigneo]

1 minute ago, djdwosk97 said:

Apple removed the function row and replaced it with an OLED touch bar (that has an esc key on it), and you can also remap the esc (by default) to one of numerous physical keys in Sierra. 

 

Or you can buy the USB ESC button for $69.99 lol

[79wjd]

Just now, Misanthrope said:

Talk about form over function and having no escape

I'd have to disagree about the form over function part. A customizable bar adds a lot more functionality than a function row.