Amazon to issue full refunds in case of Note 7 recall - does not want the phones back?!

[zMeul]

source: http://www.androidauthority.com/samsung-galaxy-note-7-recall-714419/

 

Amazon has sent e-mails to their customers regarding the Note 7 recall:

Quote

Greetings from Amazon.com.

We have learned of a potential safety issue regarding the Samsung Galaxy Note7, which you purchased on Amazon.com.

According to the manufacturer (Samsung), there is a potential safety issue with the battery. Samsung’s official announcement can be found here: http://news.samsung.com/us/2016/09/02/official-statement-samsung-galaxy-note7/

It is recommended that you stop using the phone immediately, turn it off, and do not plug it in or charge it.

In order to obtain a full refund, contact Amazon Customer Service. Please do not return the phone right now. We will follow up with you as we learn more, and the refund is yours to keep.

If you purchased accessories for this phone on Amazon.com, we can help you return and get a refund on those items. https://www.amazon.com/contact-us/.

If you purchased this item for someone else, please notify the recipient immediately of this potential safety issue.

We regret any inconvenience this may cause, but trust you will understand that the safety and satisfaction of our customers is our highest priority.

Thanks for shopping on Amazon.com.

 

it's possible that Amazon does not want to deal with a potential fire hazard by asking customers to ship back the units

 

this is a huge fuck-up for Samsung; and maybe, just maybe, it's awake up call to have better Q.A. on the products they sell ... wishful thinking, I know

 

---

 

Samsung's recall program for the USA: http://news.samsung.com/us/2016/09/02/samsung-establishes-u-s-product-exchange-program-galaxy-note7/

Quote

The U.S. Product Exchange Program will offer consumers the following choices:

1. Exchange current Galaxy Note7 device with a new Galaxy Note7 (available next week)
2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.

As a gesture of appreciation, consumers will receive a $25 gift card or bill credit from select carrier retail outlets when choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program.

Galaxy Note7 owners can contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG to initiate a product exchange and to resolve any other questions or concerns.

 

[ScratchCat]

Yay for people with note 7s (Non 'explosive' variant)

They just got a free $1000 phone!

[Bsmith]

for buyers it's amazing, for samshit it's a major disaster, they lose millions of device's and millions in money!

[Master Disaster]

More likely is they'll set up a deal with another carrier/retailer to handle walk in refunds/exchanges on their behalf. Or maybe Samsung will handle it and have the phones shipped directly back to them instead of Amazon. 

 

Either way they're not gonna give you a refund and let you keep the phone. 

 

FTR it says please don't return your phones YET. 

[o0Martin]

1 hour ago, zMeul said:

it's possible that Amazon does not want to deal with a potential fire hazard by asking customers to ship back the units

 

this is a huge fuck-up for Samsung; and maybe, just maybe, it's awake up call to have better Q.A. on the products they sell ... wishful thinking, I know

 

There would be no fire hazard in shipping the units back, not unless they are being charged while being sent back... They say they don't want the returns yet, so it's most likely that eventually they will, they aren't going to give out refunds for an issue which doesn't even affect all Note 7's. 

 

And no company would have done enough Q.A to spot this fault (without serious luck) which has so far affected an incredibly small amount of devices. 

It is a huge fuck up for sure, and even though it was the battery suppliers fault, the blame still falls on Samsung, but they are certainly going above and beyond to fix the issue and make up for it. 

[Maslofski]

spare screen in case of crack, check

[VerticalDiscussions]

Should have bought one of these trough Amazon x-x

 

[KuJoe]

Wow, that sucks for Samsung. The amount of bad PR they are getting for another company's mistake is sad.

[kiska3]

1 hour ago, KuJoe said:

Wow, that sucks for Samsung. The amount of bad PR they are getting for another company's mistake is sad.

Ultimately samsung did outsource the manufacture of their batteries, and this is the result of substandard product/part at the cost of maybe a couple dollars per part in savings

[Tech_Dreamer]

MY GOD!!!

[KuJoe]

14 minutes ago, kiska3 said:

Ultimately samsung did outsource the manufacture of their batteries, and this is the result of substandard product/part at the cost of maybe a couple dollars per part in savings

"Let's buy the same exact part for more money, our customers and our stockholders love that shit" said no company ever.

[Coaxialgamer]

The worst thing is that apart from the issue of spontaneously bursting into flames,  the note 7 is a VERY solid phone... 

[Misanthrope]

Talk about a game of hot potato.

[ThinkWithPortals]

Of course they don't want the phones back, why would they want excess stock of potentially explosive devices?

[ZestyJalapeno]

Kids in Africa could've eaten those phones

[Briggsy]

10 minutes ago, ThinkWithPortals said:

Of course they don't want the phones back, why would they want excess stock of potentially explosive devices?

also add the mail service or Couriers to the list of people that don't want to be carrying around time bombs. 

 

For anyone that wonders what happens when a battery explodes, I know someone who's S5 battery blew up last week, and the photo's are insane. He threw the phone seconds before it blew up in his face.

 

Here's an aftershot.

[LostElric]

I think you skimmed over a key part of your bold quote, "Right Now" as in they're probably talking with Samsung on what they need to do with the phones. I'm sure once that's all been sorted out they will ask for the phones and if you requested a refund and don't send it in they'll probably charge you for it.

[othertomperson]

If Amazon were to recall the phones properly, they'd probably be obliged to pay for shipping which would cost an absolute fortune. For them a simple refund is much cheaper.

 

I don't buy the "ticking timebomb" argument, considering I doubt the couriers are going to be fast-charging them in transit.

[KuJoe]

2 minutes ago, othertomperson said:

If Amazon were to recall the phones properly, they'd probably be obliged to pay for shipping which would cost an absolute fortune. For them a simple refund is much cheaper.

 

I don't buy the "ticking timebomb" argument, considering I doubt the couriers are going to be fast-charging them in transit.

Holy smokes! Either you're severely overpaying for shipping to your house or you're severly underpaying for cell phones. Either way it's not cheaper to eat a $1000 phone cost than to pay a few dollars for shipping.

[Briggsy]

12 minutes ago, othertomperson said:

If Amazon were to recall the phones properly, they'd probably be obliged to pay for shipping which would be an absolute fortune. For them a simple refund is much cheaper.

Yeah, it's pretty standard fair for Amazon. I ordered a vga video splitter last year from Amazon, and they shipped me a 400 dollar Server Power strip instead. Their literal response to me when I emailed them with photo's was:

 

"Normally we would create a replacement order for the item right away, to be shipped to you as soon as possible at no additional charge...  Unfortunately, this item is currently unavailable from our supplier... therefore, I've issued full refund for this order in the amount of CDN$ 45.19 to your MasterCard. there's no need to return the wrong item. You're welcome to keep, donate or dispose of it, whichever option is most appropriate and convenient for you."

[Donut417]

12 minutes ago, othertomperson said:

If Amazon were to recall the phones properly, they'd probably be obliged to pay for shipping which would cost an absolute fortune. For them a simple refund is much cheaper.

 

I don't buy the "ticking timebomb" argument, considering I doubt the couriers are going to be fast-charging them in transit.

Amazon didnt  institute the recall, Samsung did. Im sure they are getting compensated from Samsung in some way. All this falls on Samsung. Maybe Samsung is hoping if you get a refund, they will have less phones being returned as part of the recall. 

[suicidalfranco]

1 minute ago, Briggsy said:

Yeah, it's pretty standard fair for Amazon. I ordered a vga video splitter last year from Amazon, and they shipped me a 400 dollar Server Power strip instead. Their literal response to me when I emailed them with photo's was:

 

"Normally we would create a replacement order for the item right away, to be shipped to you as soon as possible at no additional charge...  Unfortunately, this item is currently unavailable from our supplier... therefore, I've issued full refund for this order in the amount of CDN$ 45.19 to your MasterCard. there's no need to return the wrong item. You're welcome to keep, donate or dispose of it, whichever option is most appropriate and convenient for you."

like a friend of mine who received an email from that said that his package was lost, he would be refunded and if the package ever arrived to him he could do whatever with it. My friend bought the same phone again wit the refund received it and 2 days later the lost phone arrived at his door

[othertomperson]

12 minutes ago, KuJoe said:

Holy smokes! Either you're severely overpaying for shipping to your house or you're severly underpaying for cell phones. Either way it's not cheaper to eat a $1000 phone cost than to pay a few dollars for shipping.

A few dollars for every single unit sold is going to cost Amazon hundreds of thousands, in addition to the refunds or replacements needed to go with people not having the phone they bought from you. This is the cheapest way Amazon could have done it.

[rcarlos243]

5 hours ago, Bsmith said:

for buyers it's amazing, for samshit it's a major disaster, they lose millions of device's and millions in money!

Millions?

 

Remember when Intel had to recall mobos due to their defective chipset SATA controller. It cost Intel about a billion dollars.

 

Note 7 is an order of magnitude much more expensive than intel mobos and sells alot more units. This is going to cost a huge fortune on Samsung.

[Master Disaster]

3 minutes ago, rcarlos243 said:

Millions?

 

Remember when Intel had to recall mobos due to their defective chipset SATA controller. It cost Intel about a billion dollars.

 

Note 7 is an order of magnitude much more expensive than intel mobos and sells alot more units. This is going to cost a huge fortune on Samsung.

So about a quarter of what they make each quarter then...