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Rainbrew

Registering MSI card

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Posted · Original PosterOP

So I've installed my gtx 1060 and want to register the product however I'm having an issue as I need to input the S/N 2 to register it for warranty. All of the photos on the site show that it's on the pcb however I have a backplate on. Does that mean I have to unscrew it to access the s/n 2? Thanks in advance!

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S/N should also be on the sticker? (side of the box) 


Vulcan (Main): Intel Xeon E3-1241 V3 | MSI GTX 1060 Armor OC | G. Skill Sniper 16GB + 4GB @1600  | Crucial BX100 120GB, 1TB WD Caviar Blue, 2TB Seagate Barracuda, 1TB External Seagate Portable | EVGA 650 GQ | Cryorig H7 | NZXT Source 210 Elite

Carbon (Laptop): Lenovo ThinkPad x230 | Core i7 3520m | 8GB Memory (2x4GB)  | 180GB SSD, Sandisk Ultra 128GB SD Card

 

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Posted · Original PosterOP
Just now, J/C said:

S/N should also be on the sticker? (side of the box) 

It is but there needs to also be a second one and the only places shown on the pcitures are on the pcb directly, which would make no sense whatsoever.

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Posted · Original PosterOP
2 minutes ago, Rainbrew said:

It is but there needs to also be a second one and the only places shown on the pcitures are on the pcb directly, which would make no sense whatsoever.

 

3 minutes ago, J/C said:

S/N should also be on the sticker? (side of the box) 

Especially since the other location is next to the sli part (which the gtx 1060 does not have) and no other serial codes are present on the blackplate other than the first serial number

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What card do you have? 1060 Gaming X? Also from what I've found people needed to download msi help desk software, to get the code. I'm unsure, msi being difficult i guess... Try that and get back to me.

 

Image result for msi help desk software


Vulcan (Main): Intel Xeon E3-1241 V3 | MSI GTX 1060 Armor OC | G. Skill Sniper 16GB + 4GB @1600  | Crucial BX100 120GB, 1TB WD Caviar Blue, 2TB Seagate Barracuda, 1TB External Seagate Portable | EVGA 650 GQ | Cryorig H7 | NZXT Source 210 Elite

Carbon (Laptop): Lenovo ThinkPad x230 | Core i7 3520m | 8GB Memory (2x4GB)  | 180GB SSD, Sandisk Ultra 128GB SD Card

 

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Posted · Original PosterOP
18 minutes ago, J/C said:

What card do you have? 1060 Gaming X? Also from what I've found people needed to download msi help desk software, to get the code. I'm unsure, msi being difficult i guess... Try that and get back to me.

 

Image result for msi help desk software

The system info tab on helpdesk does not show the serial number. Had to go around the fact that I couldnt find a helpdesk for non-laptops by downloading one for some laptop but I doubt that caused the info to not appear. I'd really prefer not to have to remove backplate as I've already installed the card and the case I'm using makes installing it very difficult and yes it's the gaming X.

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Posted · Original PosterOP
16 minutes ago, J/C said:

What card do you have? 1060 Gaming X? Also from what I've found people needed to download msi help desk software, to get the code. I'm unsure, msi being difficult i guess... Try that and get back to me.

 

Image result for msi help desk software

The system info tab on helpdesk does not show the serial number. Had to go around the fact that I couldnt find a helpdesk for non-laptops by downloading one for some laptop but I doubt that caused the info to not appear. I'd really prefer not to have to remove backplate as I've already installed the card and the case I'm using makes installing it very difficult.

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18 minutes ago, Rainbrew said:

The system info tab on helpdesk does not show the serial number. Had to go around the fact that I couldnt find a helpdesk for non-laptops by downloading one for some laptop but I doubt that caused the info to not appear. I'd really prefer not to have to remove backplate as I've already installed the card and the case I'm using makes installing it very difficult.

At this point your best bet is to directly contact msi. If you are confident in taking off the backplate and taking a look, go for it as it usually isn't too difficult. (I have not had experience with msi backplates, but have removed other brands with ease. ex. EVGA) But again I'd recommend just contacting them. 


Vulcan (Main): Intel Xeon E3-1241 V3 | MSI GTX 1060 Armor OC | G. Skill Sniper 16GB + 4GB @1600  | Crucial BX100 120GB, 1TB WD Caviar Blue, 2TB Seagate Barracuda, 1TB External Seagate Portable | EVGA 650 GQ | Cryorig H7 | NZXT Source 210 Elite

Carbon (Laptop): Lenovo ThinkPad x230 | Core i7 3520m | 8GB Memory (2x4GB)  | 180GB SSD, Sandisk Ultra 128GB SD Card

 

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Yes I had the exact same problem I messaged then direct with serial number 1 and they came back to me a day later with an apology and the serial number 2 and also gave me an extended 6 month wsrranty. I am in England though 

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