My k95 rgb has stopped workin HELP!

[Milanneedsnewstuff]

my kn95 hasn't worked a week, my pc and the CUE wont reconise it so i cant update firmware, lights are on, obviously the problem is no inputs are registered. i know for sure it isnt a motherboard problem, i tested the usb ports, i have tried everything on corsairs website:https://corsair.secure.force.com/knowledgebase/apex/KnowledgeArticle?id=kA140000000CmhC&q=Software+and+pc+wont+reconise+k95+rgb&l=en_US&c=Technical_Support%3AGaming_Keyboards&fs=Search&pn=1,      

https://corsair.secure.force.com/knowledgebase/apex/KnowledgeArticle?id=kA140000000Cmgi&q=Software+and+pc+wont+reconise+k95+rgb&l=en_US&c=Technical_Support%3AGaming_Keyboards&fs=Search&pn=1

https://corsair.secure.force.com/knowledgebase/apex/KnowledgeArticle?id=kA140000000Cmfa&q=Software+and+pc+wont+reconise+k95+rgb&l=en_US&c=Technical_Support%3AGaming_Keyboards&fs=Search&pn=1

http://forum.corsair.com/v3/showthread.php?t=138472

Help me please! i used onscreen keyboard to write this whole post.

[Electronics Wizardy]

RMA the keyboard?

 

Have you tried it on a different system?

[Milanneedsnewstuff]

yes I have lights up but no keystrokes registered .

 

[Milanneedsnewstuff]

Idk why this happened a week ago there was a power outage and morning after keyboard not typing .

 

[SLIClocker]

Try uninstalling cue and then see if it works, And if it works try and reinstall cue.

[Milanneedsnewstuff]

tried that no luck

[BingoFishy]

Did you make sure both USB ports were plugged in?

[Inheritance]

Contact Corsair Support and ask for a hard firmware reset. The power outage might of corrupted the firmware.

[Milanneedsnewstuff]

6 hours ago, BingoFishy said:

Did you make sure both USB ports were plugged in?

yes I made sure they were plugged in

 

[Milanneedsnewstuff]

2 hours ago, Zheren159 said:

Contact Corsair Support and ask for a hard firmware reset. The power outage might of corrupted the firmware.

While I could do that does this qualify for an RMA or does it void the 2 year warranty, I bought it last year.

 

 

[Inheritance]

1 hour ago, Milanneedsnewstuff said:

While I could do that does this qualify for an RMA or does it void the 2 year warranty, I bought it last year.

 

 

As long as you didnt damage it with any liquids or open it up you can always RMA it. You will have to pay for shipping to them tho, unless you can get someone high up to waive it for you. (highly unlikely)

[trag1c]

I had issues with mine when it was plugged into USB 3.0 but when I switched to 2.0 it worked perfectly. I would give that a try and if it doesn't work I would RMA.

[Milanneedsnewstuff]

my usb 3.0 dont even work so thats not the problem

 

[Milanneedsnewstuff]

21 hours ago, Zheren159 said:

As long as you didnt damage it with any liquids or open it up you can always RMA it. You will have to pay for shipping to them tho, unless you can get someone high up to waive it for you. (highly unlikely)

all right now i just have to wait years for them to answer my RMA request

 

[Milanneedsnewstuff]

Any one have experience with corsair rma

how long will this take?