Updating Errors

[m_mcginness]

Hey, I got a S6 edge back last summer and have been having issues with updating the software on the phone. I have yet to complete an update since my purchase. Every time I download a new update, when it comes down to instillation the update stops and says that there was an error. The old software has been leading to some poor performance and issues with crashing/slow apps. Any ideas on to why I can't update my phone? My current OS is 5.0.2 

[noisebomb44]

Is your phone rooted?

If yes then you will have to either unroot, or flash the new OS version

[mrgooglegeek]

what carrier is the phone on? or did you buy it unlocked

[m_mcginness]

On 5/3/2016 at 8:37 AM, noisebomb44 said:

Is your phone rooted?

If yes then you will have to either unroot, or flash the new OS version

My phone is not rooted and I have made no modifications 

On 5/3/2016 at 8:37 AM, mrgooglegeek said:

what carrier is the phone on? or did you buy it unlocked

I'm with AT&T, I bought it from them on a two year contract.

 

Sorry about the late responses. I've been busy with school

[noisebomb44]

8 hours ago, m_mcginness said:

My phone is not rooted and I have made no modifications 

Then there could be many reasons to this, and i probably just remember a few of them, first try restarting the phone if you havent already tried it, then if that doesnt solve it see if you have enough space on your phone memory, not your SD card(500 mb - 1 GB should probably be okay). Then if that doesnt solve it try charging it while updating, if that doesnt solve it then you should try updating it using kies , you will need a PC for this and a micro USB cable (which you probably already have), if you want instructions on how to use kies read this.

 

I can only think of two other ways of fixing it and its, either to root your phone and then flash the new OS onto it, or resetting the phone to factory defaults and then updating as normal.

[mrgooglegeek]

2 hours ago, noisebomb44 said:

I can only think of two other ways of fixing it and its, either to root your phone and then flash the new OS onto it, or resetting the phone to factory defaults and then updating as normal.

I personally recommend rooting and flashing a rom (like CM13)

[noisebomb44]

9 minutes ago, mrgooglegeek said:

I personally recommend rooting and flashing a rom (like CM13)

yeah, i would too, but some people prefer the samsung theme and simplicity

[m_mcginness]

1 hour ago, mrgooglegeek said:

I personally recommend rooting and flashing a rom (like CM13)

 

1 hour ago, noisebomb44 said:

yeah, i would too, but some people prefer the samsung theme and simplicity

If I root my phone don't a lose my warrenty? also if I did root it would I lose any of my data or would I lose it if I flashed it and put in a rom?

[mrgooglegeek]

Yes, the warranty would be void. You should be able to make a backup of your data before unlocking the bootloader.