R9 390 thermal trotting all the time

[Ethan supabass]

My new graphics card has been running poorly since I brought it. It gets up to 80C(most of the time 66~70C) just from browsing the web and stuff. Don't expect much from gaming, because I only get 40-18 fps from 20 seconds of Minecraft.(shaders) This is weird because the ventilation for the graphics card  is completely overkill. Also, my r9 r390 is almost dustless because I have a dust filter on my PC case(Noctis 450) and I have taken the graphics card out and double checked it just to be sure. All the wires are hidden in the back of the case. Also, the graphics card aren't sandwiched in any way and have tons of room to breathe. I think I built the PC properly and everything else are working perfectly except the graphics card, and I bought it instore from Canad Computers and paid a good chunk of money for it. So, I don't know what is causing my graphics card to overheat so easily. I am literally pulling my hairs off at this point. Can somebody PLEEEEAAAASSSS Help me! Btw here are some picture of the interior.

 

[Morgan MLGman]

RMA the card, it's faulty because there's no way it should be like that.

You can try downvolting it, but I doubt it'll help.

[aneil1998]

Probably adjust the fan curves and see if that makes any difference.

[Belgarathian]

I would RMA the card, likely that the heatsync isn't in contact with the chip properly or there isn't enough thermal paste. Either way, it's a warranty replacement. 

[PlayStation 2]

I was originally gonna find something to use  

for but it looks like your card is just shit out of luck.

[calebr28]

i would just log your fan speed curve to see if ur fans are even spinning up i've seen issues with drivers screwing up only doing 20% and never spooling up.

[EarthboundHero]

Are the fans spinning?

[Ethan supabass]

Just now, calebr28 said:

i would just log your fan speed curve to see if ur fans are even spinning up i've seen issues with drivers screwing up only doing 20% and never spooling up.

It's on 100% most of the time. and I can feel the wind of the fans when I put my hand into it.

 

[Ethan supabass]

1 minute ago, EarthboundHero said:

Are the fans spinning?

Yes they are spinning( as shown is the pictures) and  they are at full speed.

[calebr28]

i'd look into RMA then

[EarthboundHero]

1 minute ago, Ethan supabass said:

Yes they are spinning( as shown is the pictures) and  they are at full speed.

Yeah, RMA. From what I've heard MSI has great customer service.

[Ethan supabass]

what do I write for the company name

[Kinda Bottlenecked]

That case doesn't have ideal airflow. But  nontheless it shouldn't idle at 80*C. RMA.

[Ethan supabass]

what do I write for the company name.(Sorry i submitted same quote twice)

[i_build_nanosuits]

this card should run around 80c under full prolonged load, your system seem to have good ventilation indeed...maybe they did a sloppy job with the thermal compound or something...i would call them on the phone, MSI people are amazing.

No cables are squeezed into the graphics card heatsink that could separate the cooler from the die slightly? (from my experience it does not take much and this is instant thermal trotting guaranteed.)

it happened to me once with my GTX 780 i tried to squeeze a cable kind of like behind the GPU and it was causing issues because it was pulling on the heatsink just a little bit.

[EarthboundHero]

5 minutes ago, Ethan supabass said:

what do I write for the company name.(Sorry i submitted same quote twice)

Nothing, if it doesn't have a red star it isn't required.

[Ethan supabass]

7 minutes ago, EarthboundHero said:

Nothing, if it doesn't have a red star it isn't required.

oh ok...

 

[Ethan supabass]

10 minutes ago, EarthboundHero said:

Nothing, if it doesn't have a red star it isn't required.

I have no idea what to put for shipping address 

[EarthboundHero]

2 minutes ago, Ethan supabass said:

I have no idea what to put for shipping address 

Your home address. Or your PO box if you use that instead. Just use the address you normally use when buying things online.

[Ethan supabass]

2 minutes ago, EarthboundHero said:

Your home address. Or your PO box if you use that instead. Just use the address you normally use when buying things online.

oh... my derp..

[Ethan supabass]

32 minutes ago, i_build_nanosuits said:

this card should run around 80c under full prolonged load, your system seem to have good ventilation indeed...maybe they did a sloppy job with the thermal compound or something...i would call them on the phone, MSI people are amazing.

No cables are squeezed into the graphics card heatsink that could separate the cooler from the die slightly? (from my experience it does not take much and this is instant thermal trotting guaranteed.)

it happened to me once with my GTX 780 i tried to squeeze a cable kind of like behind the GPU and it was causing issues because it was pulling on the heatsink just a little bit.

oh, the cable was like that when I got it... I then it would make more sense if  Msi people screwed up.

[Ethan supabass]

 

22 hours ago, Pohernori said:

That case doesn't have ideal airflow. But  nontheless it shouldn't idle at 80*C. RMA.

....sure, I'll RMA, but Noctis is known for its airflow

 

:

[Redicat]

LOL you too? like my TWIN frozr card is also thermal throttling i had to underclock my GPU! (MSI GTX 970)

 

Yeah... RMA.

[Ethan supabass]

Just now, Redicat said:

LOL you too? like my TWIN frozr card is also thermal throttling i had to underclock my GPU! (MSI GTX 970)

 

Yeah... RMA.

wow, I'm not alone.....cool.

Wait, it actually sucks

[Redicat]

Just now, Ethan supabass said:

wow, I'm not alone.....cool.

Wait, it actually sucks

Well yeah it happend randomly for me... idk if its me that did something wrong.

 

In your case... RMA...

 

If you don't know what to do ask somebody else like idk parents