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MSI Support Review: They're as 'EVGA of AMD'

winningsince1337
By winningsince1337
in Graphics Cards
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My R9 290 gaming which is roughly a year and a half old went kaput and turned into an un-coolable flamethrower. So I sent it in for an RMA last month. And today I got this in an e-mail from support...

hy814xt.png

Why yes, MSI I would love to get a 390x Gaming as a replacement :D

 

 

TLDR: RMA'ed old 290, they ran out of them and are sending back a 390x. Took two weeks and was painless to RMA. No complaints here, 10/10 would buy MSI again.

CPU: Intel i7 4770k w/Noctua NH-D15, Motherboard: Gigabyte Z97 Ultra Durable, RAM: Patriot 8Gb 1600Mhz (2x4Gb), GPU: MSI R9 390x Gaming,


SSD: Samsung 840 EVO 1Tb, HDD: Caviar Black 1Tb, Seagate 4Tb Hybrid, Case: Fractal Design Define R4, PSU: Antec Earthwatts 750w 


Phone: LG G2 32Gb Black (Verizon) Laptop: Fujitsu Lifebook E754 w/ 1TB Samsung 840 Evo SSD Vehicle: 2012 Nissan Xterra named Rocky

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You lucky bastard :P

New 390X for an RMA'd 290? Why can I never get a break like this?

Project White Lightning (My ITX Gaming PC): Core i5-4690K | CRYORIG H5 Ultimate | ASUS Maximus VII Impact | HyperX Savage 2x8GB DDR3 | Samsung 850 EVO 250GB | WD Black 1TB | Sapphire RX 480 8GB NITRO+ OC | Phanteks Enthoo EVOLV ITX | Corsair AX760 | LG 29UM67 | CM Storm Quickfire Ultimate | Logitech G502 Proteus Spectrum | HyperX Cloud II | Logitech Z333

Benchmark Results: 3DMark Firestrike: 10,528 | SteamVR VR Ready (avg. quality 7.1) | VRMark 7,004 (VR Ready)

 

Other systems I've built:

Core i3-6100 | CM Hyper 212 EVO | MSI H110M ECO | Corsair Vengeance LPX 1x8GB DDR4  | ADATA SP550 120GB | Seagate 500GB | EVGA ACX 2.0 GTX 1050 Ti | Fractal Design Core 1500 | Corsair CX450M

Core i5-4590 | Intel Stock Cooler | Gigabyte GA-H97N-WIFI | HyperX Savage 2x4GB DDR3 | Seagate 500GB | Intel Integrated HD Graphics | Fractal Design Arc Mini R2 | be quiet! Pure Power L8 350W

 

I am not a professional. I am not an expert. I am just a smartass. Don't try and blame me if you break something when acting upon my advice.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

...why are you still reading this?

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noice. I'm about to have an msi 390x as well. Do you overclock much? I kinda want to compare ours in the future lol

CPU: INTEL Core i7 4790k @ 4.7Ghz - Cooling: NZXT Kraken X61 - Mobo: Gigabyte Z97X SLI - RAM: 16GB G.Skill Ares 2400mhz - GPU: AMD Sapphire Nitro R9 Fury 4G - Case: Phanteks P350X - PSU: EVGA 750GQ - Storage: WD Black 1TB - Fans: 2x Noctua NF-P14s (Push) / 2x Corsair AF140 (Pull) / 3x Corsair AF120 (Exhaust) - Keyboard: Corsair K70 Cherry MX Red - Mouse: Razer Deathadder Chroma

Bit of an AMD fan I suppose. I don't bias my replies to anything however, I just prefer AMD and their products. Buy whatever the H*CK you want. 

---QUOTE ME OR I WILL LIKELY NOT REPLY---

 

 

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Noice, great to hear.

"We're all in this together, might as well be friends" Tom, Toonami.

 

mini eLiXiVy: my open source 65% mechanical PCB, a build log, PCB anatomy and discussing open source licenses: https://linustechtips.com/topic/1366493-elixivy-a-65-mechanical-keyboard-build-log-pcb-anatomy-and-how-i-open-sourced-this-project/

 

mini_cardboard: a 4% keyboard build log and how keyboards work: https://linustechtips.com/topic/1328547-mini_cardboard-a-4-keyboard-build-log-and-how-keyboards-work/

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You lucky bastard :P

New 390X for an RMA'd 290? Why can I never get a break like this?

I saw some guy with an R9 280 RMA'ed his and they upgraded him to a 390x too :D

 

 

noice. I'm about to have an msi 390x as well. Do you overclock much? I kinda want to compare ours in the future lol

I do but, as I won't really be overclocking this 390x for daily use given I'll be using it in crossfire with my other 290. However, I'll see how good it'll overclock once I get it back :D

CPU: Intel i7 4770k w/Noctua NH-D15, Motherboard: Gigabyte Z97 Ultra Durable, RAM: Patriot 8Gb 1600Mhz (2x4Gb), GPU: MSI R9 390x Gaming,


SSD: Samsung 840 EVO 1Tb, HDD: Caviar Black 1Tb, Seagate 4Tb Hybrid, Case: Fractal Design Define R4, PSU: Antec Earthwatts 750w 


Phone: LG G2 32Gb Black (Verizon) Laptop: Fujitsu Lifebook E754 w/ 1TB Samsung 840 Evo SSD Vehicle: 2012 Nissan Xterra named Rocky

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I suddenly have the urge to run furmark for 72 hours on my MSI 280X with fans turned down.

 

Yeah until this happens,

Pulled from one of my MSI RMA emails... 

 

 

Since we don’t have a "R9 280x" available, to avoid further delay, we would like to offer refund to you for the amount of $90.00USD.  However, if you feel that the amount is not what you are expected, please provide copy of original invoice so I could discuss with my office.  If any questions, please feel free to contact us.  Thanks!
Spoiler

Corsair 400C- Intel i7 6700- Gigabyte Gaming 6- GTX 1080 Founders Ed. - Intel 530 120GB + 2xWD 1TB + Adata 610 256GB- 16GB 2400MHz G.Skill- Evga G2 650 PSU- Corsair H110- ASUS PB278Q- Dell u2412m- Logitech G710+ - Logitech g700 - Sennheiser PC350 SE/598se


Is it just me or is Grammar slowly becoming extinct on LTT? 

 

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I suddenly have the urge to run furmark for 72 hours on my MSI 280X with fans turned down.

Just make sure you have a proof of purchase for the card and it was in the last 2 years lol

CPU: Intel i7 4770k w/Noctua NH-D15, Motherboard: Gigabyte Z97 Ultra Durable, RAM: Patriot 8Gb 1600Mhz (2x4Gb), GPU: MSI R9 390x Gaming,


SSD: Samsung 840 EVO 1Tb, HDD: Caviar Black 1Tb, Seagate 4Tb Hybrid, Case: Fractal Design Define R4, PSU: Antec Earthwatts 750w 


Phone: LG G2 32Gb Black (Verizon) Laptop: Fujitsu Lifebook E754 w/ 1TB Samsung 840 Evo SSD Vehicle: 2012 Nissan Xterra named Rocky

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I saw some guy with an R9 280 RMA'ed his and they upgraded him to a 390x too :D

Now you're just depressing me :P

Project White Lightning (My ITX Gaming PC): Core i5-4690K | CRYORIG H5 Ultimate | ASUS Maximus VII Impact | HyperX Savage 2x8GB DDR3 | Samsung 850 EVO 250GB | WD Black 1TB | Sapphire RX 480 8GB NITRO+ OC | Phanteks Enthoo EVOLV ITX | Corsair AX760 | LG 29UM67 | CM Storm Quickfire Ultimate | Logitech G502 Proteus Spectrum | HyperX Cloud II | Logitech Z333

Benchmark Results: 3DMark Firestrike: 10,528 | SteamVR VR Ready (avg. quality 7.1) | VRMark 7,004 (VR Ready)

 

Other systems I've built:

Core i3-6100 | CM Hyper 212 EVO | MSI H110M ECO | Corsair Vengeance LPX 1x8GB DDR4  | ADATA SP550 120GB | Seagate 500GB | EVGA ACX 2.0 GTX 1050 Ti | Fractal Design Core 1500 | Corsair CX450M

Core i5-4590 | Intel Stock Cooler | Gigabyte GA-H97N-WIFI | HyperX Savage 2x4GB DDR3 | Seagate 500GB | Intel Integrated HD Graphics | Fractal Design Arc Mini R2 | be quiet! Pure Power L8 350W

 

I am not a professional. I am not an expert. I am just a smartass. Don't try and blame me if you break something when acting upon my advice.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

...why are you still reading this?

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Yeah until this happens,

Pulled from one of my MSI RMA emails... 

Is that dealing with their RMA service in Canada? I know they contract out to other companies. I happen to be in the USA dealing with California based support so your mileage may vary.

CPU: Intel i7 4770k w/Noctua NH-D15, Motherboard: Gigabyte Z97 Ultra Durable, RAM: Patriot 8Gb 1600Mhz (2x4Gb), GPU: MSI R9 390x Gaming,


SSD: Samsung 840 EVO 1Tb, HDD: Caviar Black 1Tb, Seagate 4Tb Hybrid, Case: Fractal Design Define R4, PSU: Antec Earthwatts 750w 


Phone: LG G2 32Gb Black (Verizon) Laptop: Fujitsu Lifebook E754 w/ 1TB Samsung 840 Evo SSD Vehicle: 2012 Nissan Xterra named Rocky

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Well - I have ASUS T_T

Archangel (Desktop) CPU: i5 4590 GPU:Asus R9 280  3GB RAM:HyperX Beast 2x4GBPSU:SeaSonic S12G 750W Mobo:GA-H97m-HD3 Case:CM Silencio 650 Storage:1 TB WD Red
Celestial (Laptop 1) CPU:i7 4720HQ GPU:GTX 860M 4GB RAM:2x4GB SK Hynix DDR3Storage: 250GB 850 EVO Model:Lenovo Y50-70
Seraph (Laptop 2) CPU:i7 6700HQ GPU:GTX 970M 3GB RAM:2x8GB DDR4Storage: 256GB Samsung 951 + 1TB Toshiba HDD Model:Asus GL502VT
Windows 10 is now MSX! - http://linustechtips.com/main/topic/440190-can-we-start-calling-windows-10/page-6

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Is that dealing with their RMA service in Canada? I know they contract out to other companies. I happen to be in the USA dealing with California based support so your mileage may vary.

Yes, but it was also for a mobo - changed it to 280x for your example. 

 

Bro 90$US that's like 600$ for us with the Canadian dollar the way it is.

Yeah.. but it still wouldn't be enough to replace the part regardless. 

Spoiler

Corsair 400C- Intel i7 6700- Gigabyte Gaming 6- GTX 1080 Founders Ed. - Intel 530 120GB + 2xWD 1TB + Adata 610 256GB- 16GB 2400MHz G.Skill- Evga G2 650 PSU- Corsair H110- ASUS PB278Q- Dell u2412m- Logitech G710+ - Logitech g700 - Sennheiser PC350 SE/598se


Is it just me or is Grammar slowly becoming extinct on LTT? 

 

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And if you go to the evga forums, you'll find people complaining that they got upgraded because now they won't be able to sli.

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And if you go to the evga forums, you'll find people complaining that they got upgraded because now they won't be able to sli.

That would be a problem but, AMD's more lax on the crossfire requirements so I'm still good to go :D

CPU: Intel i7 4770k w/Noctua NH-D15, Motherboard: Gigabyte Z97 Ultra Durable, RAM: Patriot 8Gb 1600Mhz (2x4Gb), GPU: MSI R9 390x Gaming,


SSD: Samsung 840 EVO 1Tb, HDD: Caviar Black 1Tb, Seagate 4Tb Hybrid, Case: Fractal Design Define R4, PSU: Antec Earthwatts 750w 


Phone: LG G2 32Gb Black (Verizon) Laptop: Fujitsu Lifebook E754 w/ 1TB Samsung 840 Evo SSD Vehicle: 2012 Nissan Xterra named Rocky

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Just started the RMA process with Sapphire, so let's see if they are as nice.

If anyone asks you never saw me.

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