Corsair costumer service review

[Guest]

So I had an accident with my keyboard, a K70 RGB, it resulted in some molten keycaps (so much as to make them unusable) and my wrist rest being molten slightly too.

 

I decided to try to ask Corsair for keycaps.

 

I went to their website and made a ticket. they said it would be answered in 2 business days. Good, neat.

 

However, it was day 4 and still no reply.

 

I made a thread in the forum and then I get attention for the ticket. They claim it was weird that I got no attention for my ticket, it can happen, fair enough, no problem.

 

I got help from a guy named Brian, he was very helpful and relaxed, he has sent me keycaps from California. He also told me to buy a new wristrest via their website. (which I did, it came in today)

 

So all in all 9/10 service.

 

It's great that they are willing to replace keycaps when they don't actually have to.

 

But the late reply is still a bit odd, not a problem for me, but it just subtracts 1 point.

[Oshino Shinobu]

I've found that they are slow at responding sometimes, but they resolve things quick. I've had issues with H100is before, and each time they just ask you to send the broken one back, then they ship a new one out. Both times I replaced them for faulty LEDs, I got a new one within 3 days. 

[Guest]

I've found that they are slow at responding sometimes, but they resolve things quick. I've had issues with H100is before, and each time they just ask you to send the broken one back, then they ship a new one out. Both times I replaced them for faulty LEDs, I got a new one within 3 days. 

That doesn't sound bad at all.

[Oshino Shinobu]

That doesn't sound bad at all.

Not on EVGA's level, who have said they will still honour the warranty on my cards, despite them being painted and then being waterooled, just as long as I pay the cost of the reference cooler

 

If you ring them, or go through means other than their ticket system, you can get things sorted very quick. (Corsair that is)

 

Unlike Acer, which I just gave up on because they were useless. Just bought a new monitor in the end. 

[givingtnt]

Yeah corsair has good tech support. In comparaison, hp is trying to loose your will to continue once they manage to make you wait for 2-3 useless trans

[Guest]

A molten keyboard? What did you do?

[Goose Legs]

Funny you should mention this, I just had the pleasure of dealing with Corsair recently as well.

 

One of the cables became dislodged from my 8-pin PCI-e cable on a TX-750 watt power supply. I created a ticket online at Corsair's site and after uploading a copy of my invoice, I had a new cable in 3 days. 

 

Overall, pretty painless. 9.5/10 from me because nothing is a 10/10.

[ForsakenLive]

Are your fingers lava? lol

 

Nice to see their CS stands up to their brand.

[Rock48]

I've had pretty good experiences with corsair support. Typically you want to go on the live chat, which works pretty well, so you can get an answer to what ever question you have immediately.

[Interfectorem]

I bought my H105 from Fry's and for some reason it was missing an important hold-down screw, so I made a ticket and they sent me a brand new AMD mounting system within a few days, free of charge.

[Guest]

Are your fingers lava? lol

 

Nice to see their CS stands up to their brand.

Nah, spilled soup on the circuit board under the space key. Keyboard was tripping and led's went out.

Hairdried the Shit out of it in a panic and it worked again 100% but I melted some keycaps in the process.

[Guest]

I've had pretty good experiences with corsair support. Typically you want to go on the live chat, which works pretty well, so you can get an answer to what ever question you have immediately.

I did once but.... Got no answer for 10 minutes.

[spwath]

I sat on my wrist wrest, they gave me a new one