Experiences with non-techies

[ed4546]

Lol all these posts

[Litargirio]

How about instead of laughing you do your job as the "IT Savvy kid" and fix it for her.

 

That is, if you aren't ignorant and realize that apple products are also PC's...

 

Can't since I moved to another country.

[lol1290]

snip

 

Another thing that bothers me, is that everytime when my teacher starts a school pc in the start of the hour, there are pop-up windows from Bing (for the update), Firefox (again, for the update), and flash player (for the update aswell), and everytime they click "notify me later" or something similar. So the whole year they do that again and again and again... .

[soup]

something that he could have told me at the start which would have saved my time and effort later on.

 

You could have asked.  It's always best to assume the person on 'the other end' is a complete moron when giving any form of tech help/support.

 

The 'net is full of the story/joke where there is no power in the building yet the person still wonders why their computer is not working.

 

This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for 'Termination without Cause.'

Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):

Operator: 'Ridge Hall, computer assistance; may I help you?'

Caller: 'Yes, well, I'm having trouble with WordPerfect.'

Operator: 'What sort of trouble??'

Caller: 'Well, I was just typing along, and all of a sudden the words

Went away.'

Operator: 'Went away?'

Caller: 'They disappeared'

Operator: 'Hmm. So what does your screen look like now?'

Caller: 'Nothing.'

Operator: 'Nothing??'

Caller: 'It's blank; it won't accept anything when I type.'

Operator: 'Are you still in WordPerfect, or did you get out?'

Caller: 'How do I tell?'

Operator: 'Can you see the 'C: prompt' on the screen?'

Caller: 'What's a sea-prompt?'

Operator: 'Never mind, can you move your cursor around the screen?'

Caller: 'There isn't any cursor; I told you, it won't accept anything I

type.'

Operator: 'Does your monitor have a power indicator?'

Caller: 'What's a monitor?'

Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?'

Caller: 'I don't know.'

Operator: 'Well, then look on the back of the monitor and find where

The power cord goes into it. Can you see that??'

Caller: 'Yes, I think so.'

Operator: 'Great. Follow the cord to the plug, and tell me if it's

Plugged into the wall.

Caller: 'Yes, it is.'

Operator: 'When you were behind the monitor, did you notice that

there were two cables plugged into the back of it, not just

one? '

Caller: 'No.'

Operator: 'Well, there are. I need you to look back there again and

find the other cable.'

Caller: 'Okay, here it is.'

Operator: 'Follow it for me, and tell me if it's plugged securely into

the back of your computer.'

Caller: 'I can't reach.'

Operator: 'OK. Well, can you see if it is?'

Caller: 'No.'

Operator: 'Even if you maybe put your knee on something and lean

way over?'

Caller: 'Well, it's not because I don't have the right angle -- it's

because it's dark.'

Operator: 'Dark?'

Caller: 'Yes - the office light is off, and the only light I have is

coming in from the window.'

Operator: 'Well, turn on the office light then.'

Caller: 'I can't.'

Operator: 'No? Why not?'

Caller: 'Because there's a power failure.'

Operator: 'A power ... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in?'

Caller: 'Well, yes, I keep them in the closet.'

Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'

Caller: 'Really? Is it that bad?'

Operator: 'Yes, I'm afraid it is.'

Caller: 'Well, all right then, I suppose. What do I tell them?'

Operator: 'Tell them you're too stupid to own a computer!'

 

[soup]

 Like WHY would you want your PC running stupidly slow when your tech-savvy brother can help???

 

Because at 13 years old your elder (?) brother is the antichrist. :rolleyes:

[Ceatra]

You could have asked.  It's always best to assume the person on 'the other end' is a complete moron when giving any form of tech help/support.

 

The 'net is full of the story/joke where there is no power in the building yet the person still wonders why their computer is not working.

 

This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for 'Termination without Cause.'

Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):

 

Operator: 'Ridge Hall, computer assistance; may I help you?'

 

Caller: 'Yes, well, I'm having trouble with WordPerfect.'

 

Operator: 'What sort of trouble??'

 

Caller: 'Well, I was just typing along, and all of a sudden the words

Went away.'

 

Operator: 'Went away?'

 

Caller: 'They disappeared'

 

Operator: 'Hmm. So what does your screen look like now?'

 

Caller: 'Nothing.'

 

Operator: 'Nothing??'

 

Caller: 'It's blank; it won't accept anything when I type.'

 

Operator: 'Are you still in WordPerfect, or did you get out?'

 

Caller: 'How do I tell?'

 

Operator: 'Can you see the 'C: prompt' on the screen?'

 

Caller: 'What's a sea-prompt?'

 

Operator: 'Never mind, can you move your cursor around the screen?'

 

Caller: 'There isn't any cursor; I told you, it won't accept anything I

type.'

 

Operator: 'Does your monitor have a power indicator?'

 

Caller: 'What's a monitor?'

 

Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?'

 

Caller: 'I don't know.'

 

Operator: 'Well, then look on the back of the monitor and find where

The power cord goes into it. Can you see that??'

 

Caller: 'Yes, I think so.'

 

Operator: 'Great. Follow the cord to the plug, and tell me if it's

Plugged into the wall.

 

Caller: 'Yes, it is.'

 

Operator: 'When you were behind the monitor, did you notice that

there were two cables plugged into the back of it, not just

one? '

 

Caller: 'No.'

 

Operator: 'Well, there are. I need you to look back there again and

find the other cable.'

 

Caller: 'Okay, here it is.'

 

Operator: 'Follow it for me, and tell me if it's plugged securely into

the back of your computer.'

 

Caller: 'I can't reach.'

 

Operator: 'OK. Well, can you see if it is?'

 

Caller: 'No.'

 

Operator: 'Even if you maybe put your knee on something and lean

way over?'

 

Caller: 'Well, it's not because I don't have the right angle -- it's

because it's dark.'

 

Operator: 'Dark?'

 

Caller: 'Yes - the office light is off, and the only light I have is

coming in from the window.'

 

Operator: 'Well, turn on the office light then.'

 

Caller: 'I can't.'

 

Operator: 'No? Why not?'

 

Caller: 'Because there's a power failure.'

 

Operator: 'A power ... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in?'

 

Caller: 'Well, yes, I keep them in the closet.'

 

Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'

 

Caller: 'Really? Is it that bad?'

 

Operator: 'Yes, I'm afraid it is.'

 

Caller: 'Well, all right then, I suppose. What do I tell them?'

 

Operator: 'Tell them you're too stupid to own a computer!'

 

I fixed that a bit, 3complicated2read

[Sam Z Man]

beets by mother nature

[asiancorruption]

When your mom doesn't know where the power button on a mac is even though you showed it to her numerous times.

[variglo]

Friend of mine asked me if I could install a new GPU on his laptop. We're not friends now.

[Sam Z Man]

Friend of mine asked me if I could install a new GPU on his laptop. We're not friends now.

That's a thing in a few laptops, maybe his is one of them.

[HeyLookAGinger]

IE is not as bad as it used to be...

 

Yeah, that's true, but are there still much better options.... Yes

[BOT Edward]

Can't since I moved to another country.

There are things like TeamViewer for a reason

[thehardwarehacker]

To my good friends, I am God of computing. My friend's mom actually paid me 50 bucks to fix their loose cable, thrice. Many don't believe me when I told them I built a PC. I should never have mentioned the term 'hardware porn' among them. Some think I have no life and no future. To most adults, I am a spoilt 'brat.

'hardware porn', i almost forgot about that one. so much of it to be had these days

[DimasRMDO]

Your friend is right, he can play minecraft he he has 16gb of RAM and a 2TB hard drive.  

Nice one

[WkdPaul]

In those 900+ pages there is a lot of ignorance and stupidity, but not that much "weird" ...

Like what I saw recently: a lady that puts baby powder on ALL her tech equipment! No I'm not joking, the tech that takes care of her stuff never asked her why she does it but did told her it was a bad idea, yet she still does it and the tech keeps fixing her computers... Easy money for him I guess!

[12g28m]

my friend who doesn't know how to buy a game on steam

[ed4546]

In those 900+ pages there is a lot of ignorance and stupidity, but not that much "weird" ...

Like what I saw recently: a lady that puts baby powder on ALL her tech equipment! No I'm not joking, the tech that takes care of her stuff never asked her why she does it but did told her it was a bad idea, yet she still does it and the tech keeps fixing her computers... Easy money for him I guess!

I'm sorry she did whaaatttt?

[ed4546]

my friend who doesn't know how to buy a game on steam

How? What even.

[I need a better name]

a guy in my class said that his macbook pro's Iris grapichs was better than that of a Titan X. i told him that the titan X costs 10000 nok (around 1200 usd) and he showed me how his mac costs 30000 nok (3600 usd). i then asked him if that thing could play BF4 at 4K he just said shut up about this gay tech shit.

[ed4546]

a guy in my class said that his macbook pro's Iris grapichs was better than that of a Titan X. i told him that the titan X costs 10000 nok (around 1200 usd) and he showed me how his mac costs 30000 nok (3600 usd). i then asked him if that thing could play BF4 at 4K he just said shut up about this gay tech shit.

Lol, why do people not understand PC is just simply better.

[Dude]

Lol, why do people not understand PC is just simply better.

Because it just isn't that simple. As gamers and overclockers and developers alike we are more likely to be drawn towards Linux and Windows because they satisfy our needs such as customisation while a lot of other people don't feel as if we need half of what we use in terms of file types and hardware. So, you have to think about what benefits which consumer group. You could tell them to make an XPS 13 into a Hackintosh which would be perfect but do you think they'll want to know or learn how to do that?

[vuther]

I was in a best buy near the Geek squad counter and i overheard some guy that had just gotten his desktop repaired say "Yeah i really need to get a laptop because desktops are pretty much obsolete" After which the Geek squad technician proceeded to explain why he was wrong.

[vuther]

Forum duplicated my post.

[WkdPaul]

I'm sorry she did whaaatttt?

I wish I was joking...

https://youtu.be/VbbFtsWGGcQ

[Godlygamer23]

I wish I was joking...

https://youtu.be/VbbFtsWGGcQ

I must know why.