iTunes now offers refunds in Europe

[Rohith_Kumar_Sp]

Apple has changed the iTunes refund policy making it so that Europeans can return almost any digital item bought from the store within two weeks of purchase. However, as you would expect, there are some caveats in place to avoid abuse of the system.

If you open an app, or a book, or watch a movie purchased in iTunes, then Apple has the right to refuse a refund. Apple does promise that accepted refunds will be made within 14 days and the money will be returned to the account used to pay.

Itunes logo iTunes now offers refunds in Europe

 

This is fairly similar to how returns work at a regular store, where you can be refused a refund if there are significant signs of use, or if the plastic wrap has been torn off the product.

 

This new refund policy brings Apple’s store in line with the European Consumer Rights laws. Few companies are willing to offer refunds on digital items, most notably Valve with purchases made through the Steam store. However, digital refunds are becoming increasingly adopted by e-stores.

My thoughts, as i have never used Apple services, but so what's to stop you making a copy then getting a refund? also
If it's part of the European Consumer Rights laws then how do Valve get away with not implementing a refund system? Seems frivolous to have laws like this in place if companies don't have to abide by them. 

Refunds are the one thing that Origin have got up on Steam in terms of customer service.




Source : http://www.kitguru.net/channel/generaltech/matthew-wilson/itunes-now-offers-refunds-in-europe/

http://www.theverge.com/2014/12/30/7468573/apple-14-day-return-period-allowed-in-eu-countries

[Tedster]

This is great! I might actually buy something from Apple's online stores now!

[Wadu436]

 

Apple has changed the iTunes refund policy making it so that Europeans can return almost any digital item bought from the store within two weeks of purchase. However, as you would expect, there are some caveats in place to avoid abuse of the system.

If you open an app, or a book, or watch a movie purchased in iTunes, then Apple has the right to refuse a refund. Apple does promise that accepted refunds will be made within 14 days and the money will be returned to the account used to pay.

Itunes logo iTunes now offers refunds in Europe

 

This is fairly similar to how returns work at a regular store, where you can be refused a refund if there are significant signs of use, or if the plastic wrap has been torn off the product.

 

This new refund policy brings Apple’s store in line with the European Consumer Rights laws. Few companies are willing to offer refunds on digital items, most notably Valve with purchases made through the Steam store. However, digital refunds are becoming increasingly adopted by e-stores.

My thoughts, as i have never used Apple services, but so what's to stop you making a copy then getting a refund? also

If it's part of the European Consumer Rights laws then how do Valve get away with not implementing a refund system? Seems frivolous to have laws like this in place if companies don't have to abide by them. 

Refunds are the one thing that Origin have got up on Steam in terms of customer service.

Source : http://www.kitguru.net/channel/generaltech/matthew-wilson/itunes-now-offers-refunds-in-europe/

http://www.theverge.com/2014/12/30/7468573/apple-14-day-return-period-allowed-in-eu-countries

 

Didnt Apple have some kind of DRM system?

[Toddwjp]

they already had this, if you contacted support in the uk they would refund anything you bought if you had bought it like a few days ago

[Psykomantis00]

They need a 24 hour app refund at least. I hate buying an app and then realizing it's shit and can't nope out like I could in the play store. 

[Rohith_Kumar_Sp]

They need a 24 hour app refund at least. I hate buying an app and then realizing it's shit and can't nope out like I could in the play store. 

wait , can you get back your money in play store ? i didn't know 

[sirtoby]

Didnt Apple have some kind of DRM system?

Yes, they have one for movies and tv shows. You are only able to watch these in itunes or quicktime. Music is basically drm free.

[snowComet]

repost

http://linustechtips.com/main/topic/280585-apple-offers-two-week-window-for-itunes-refunds-in-europe/

[Psykomantis00]

wait , can you get back your money in play store ? i didn't know 

Last time I had an android phone I don't think it worked but the time before (I've switched from apple to android like 4 times) you could get a refund on a purchase if you did it within48 hours (I think, may have been 24). I don't think it still works that way but I'm not sure. I don't know about apple as I don't really buy app's anymore. 

[Toddwjp]

They need a 24 hour app refund at least. I hate buying an app and then realizing it's shit and can't nope out like I could in the play store. 

 

message apple support they will refund you, i have done it before you just have to give a reason like its not what i expected, i downloaded it by mistake etc

[Psykomantis00]

message apple support they will refund you, i have done it before you just have to give a reason like its not what i expected, i downloaded it by mistake etc

That's too complicated. I remember when I could just hit refund on android, it was so simple. Now I'm just more cautious about apps I buy and I don't buy games anymore. Mobile games suck dick and until there is a quality controller available I'm not buying anymore. 

[Rohith_Kumar_Sp]

repost

http://linustechtips.com/main/topic/280585-apple-offers-two-week-window-for-itunes-refunds-in-europe/

i can't find it , i posted since there was no post made regarding it , looked 3 pages and dates back to 25th Dec, can't help it , thanks for informing 

[Viiksi-Vallu]

Europe FUCK YEAH