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Laptop starts deleting files by itself

BustinJustin
By BustinJustin
in Troubleshooting
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I got an Asus Q200e laptop refurbished from Newegg a while back. It's one of the lower end ones but it has a core i3 and a touchscreen so I bought it. It started doing this weird thing not long after I got it. Whenever I am selecting files from a folder or even viewing pictures in the Windows photo viewer, it will randomly just start deleting the files. If you are viewing pictures, it will just go to the next picture and keep doing that while deleting each picture it comes to until I press the escape key. Sometimes I have to press escape several times. If that keeps up, I will get the message "COM Surrogate has stopped working". I Googled that and didn't get much help. 

 

At first I thought maybe it was a virus so I reinstalled Windows but it keeps doing it. 

 

I tried updating my video drivers (suggestion yielded by my Google search) but they are up to date. Hell, Windows even tried to delete my video driver in Device Manager when I selected it.

 

Does anybody have any idea what is going on? 

If it can mean anything to anybody at any time, it means nothing.

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is your delete button stuck on your keyboard?

INTEL CORE I5 4670K | NVIDIA GTX 980 | NOCTUA NH-L9i | GIGABYTE GA-Z97X-SLI | KINGSTON 120GB V300

CM STORM QUICKFIRE TK | BENQ XL2420TE | ROCCAT SAVU | FRACTAL DEFINE R4

 

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hacker-hacker-everywhere.jpg

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Try doing a clean install of Windows... or switch to Linux...

Mutsuki:

CPU: AMD A8 5600K @ 4.2GHz | Motherboard: Gigabyte GA-F2A55M-DS2 (rev. 1.0) | RAM: 2 x Kingston Low Profile 4GB 1333MHz | GPU: Sapphire R7 260X OC 2GB DDR5 2xDVI | HDD0: Seagate Barracuda 500GB 7200RPM 3.5" (SATA II) | HDD1: WD Elements (WD Blue 1TB 3.5" SATA II) connected via USB 2.0 | HDD2: Seagate Barracuda 1TB 7200rpm (SATA II) | DVD: Samsung DVD+RW combo drive | PSU: FSP Hexa 600W | Case: Aerocool PGS V | Cooling: DeepCool Gammaxx S40 (stock fan), 2x 120mm Aerocool fan 1xDeepCool 120mm fan from a scrapped heatsink

eMachines D732Z | CPU: Intel Pentium D P6100 | GPU: Intel HD 3000 | RAM: 2x Kingston ValueRAM 2GB 1066MHz SODIMM | HDD: Hitachi 320GB 5600RPM

Acer ES13 | CPU: Intel Pentium N4200 | GPU:  Intel HD 505 | RAM: 1x 4GB (unidentified) DDR3L | HDD: (unidentified) 500GB 5600RPM

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what you can do is a virus scratch test. this will probably take over a few hours (in the shop it can take anywhere from 1 hour to 24 hours, up to a week in severe cases) to complete, so be prepared to be out a while. 

https://www.youtube.com/watch?v=Bw5nvzDwcDo

Follow the steps in that video, and you should be clear of the viruses (if there are any.. There are. always.). In the off chance that any virus has drilled wholes in your OS (it might have, since com surrogate is stopping) the virus removal might remove the fillings of the holes, and cause different problems. If that happens, you will have to re install windows.
After the virus removal, make sure everything is working. Reset ytour browsers, remove any stupid programs that they didnt catch in the removal, and check stability. If all is good, then you are clear.

 

Spoiler

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Phones; Daily drivers: Nexus 6P 64GB/iPhone 6 (Music), Apple Watch, Apple AirPods.

Laptop: 2015 Macbook Pro 13, 8GB of RAM, 2.7Ghz i5, 240GB Apple SSD. 

 

Spoiler

Plex Server: i7 3770, Gigabyte Board, 16GB DDR3 1600, Asus Strix GTX 1050ti 4GB, 120GB SSD Boot Drive, 8 x 3TB Seagate Barracuda, Rosewill RSV-R4000 With 2 Rosewill Hot Swap 4x Backplane Bays, 1050 Watt Corsair HX Series PSU,Hyper T2, Windows 10 Pro 

 

I also do Youtube, check me out!

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