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BustinJustin

Laptop starts deleting files by itself

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Posted · Original PosterOP

I got an Asus Q200e laptop refurbished from Newegg a while back. It's one of the lower end ones but it has a core i3 and a touchscreen so I bought it. It started doing this weird thing not long after I got it. Whenever I am selecting files from a folder or even viewing pictures in the Windows photo viewer, it will randomly just start deleting the files. If you are viewing pictures, it will just go to the next picture and keep doing that while deleting each picture it comes to until I press the escape key. Sometimes I have to press escape several times. If that keeps up, I will get the message "COM Surrogate has stopped working". I Googled that and didn't get much help. 

 

At first I thought maybe it was a virus so I reinstalled Windows but it keeps doing it. 

 

I tried updating my video drivers (suggestion yielded by my Google search) but they are up to date. Hell, Windows even tried to delete my video driver in Device Manager when I selected it.

 

Does anybody have any idea what is going on? 


"Every great scientific truth goes through three phases. First, people deny it. Second, they say if conflicts with the Bible. Third, they say they've known it all along."

 

- Neil deGrasse Tyson

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is your delete button stuck on your keyboard?


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what you can do is a virus scratch test. this will probably take over a few hours (in the shop it can take anywhere from 1 hour to 24 hours, up to a week in severe cases) to complete, so be prepared to be out a while. 

https://www.youtube.com/watch?v=Bw5nvzDwcDo

Follow the steps in that video, and you should be clear of the viruses (if there are any.. There are. always.). In the off chance that any virus has drilled wholes in your OS (it might have, since com surrogate is stopping) the virus removal might remove the fillings of the holes, and cause different problems. If that happens, you will have to re install windows.
After the virus removal, make sure everything is working. Reset ytour browsers, remove any stupid programs that they didnt catch in the removal, and check stability. If all is good, then you are clear.


 

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