New PC keep cutting out (update)

[MatthewBowker]

Hello everyone,

 

I need some urgent help. Recently I posted that my PC kept cutting out and after a while I thought I had diagnosed the problem with the help of various users on this forum but unfortunately the problem keeps occurring and I don't know why. If you want to see my other post he's a link.

 

To give some up-to-date information and a bit more detail here's basically what's happened so far. A few days ago I upgraded my 5-6 year old PC with a new motherboard, CPU and RAM which to me essentially feels like an entirely new build, but since then my PC has crashed probably about 7-8 times (3 times today (I've been using it a lot more today than in previous days, I don't feel like it's crashing any more frequently today)). The parts I'm using in this 'new build' are the following:

• AMD Ryzen 7 3800x
• GIgabyte B550M Aorus Pro M-ATX motherboard
• 16GB DDR4 Kingston Hyper-X memory
• 120GB Samsung Evo SSD
• 1TB Seagate Barracuda HDD
• AMD RX5700 GPU
• Ubit WIE7265 Wi-Fi and bluetooth PCIe card (currently not installed and hasn't been for the last 3 crashes)
• Seasonic S12-550W 80 Plus Bronze PSU

Since the last forum post I have checked all the wiring making sure everything is connected properly, removed the Ubit Wi-Fi card as some people had experienced their PC's crashing whilst using it, I've checked temperatures of the CPU, GPU and PSU making sure nothing is over heating causing the system to shut down without any concerns and I have replaced the Seasonic PSU with an old XFX XPS-550W-SEW (I think that's the model number) PSU and I'm still experiencing crashing as though there has been a power cut (even though I know that's definitely not the case). I have also done a clean install of Windows 10 when I moved from my old CPU and motherboard to the new system. 

 

I'm now really unsure of what else could be causing this problem. Could a program be causing the PC to instantly power off without any warning? I think on every occasion when the PC has shut down I have had Affinity Designer and Microsoft Edge open but would the computer just cut out like it has been because of a single program? Is it likely to be hardware related? If so what hardware is the likely cause of this sort of issue? The CPU, motherboard and RAM are all completely new parts and I've tried two PSU's now.

 

Basically I'm a bit clueless as to the cause of this issue and after paying £500-600 for all the new parts it's pretty concerning.

 

I would really appreciate some help! Thanks in advance.

 

Cheers, Matt

[cr8tor]

Can you start and run a logger until it reboots?

That might give us a way to see something helpful like a voltage spike or temp issue.

 

Download HWiNFO here - https://www.hwinfo.com/

 

When you open HWiNFO, choose the option for Sensors only, and if prompted, hit continue. 

Also if prompted, do not download the beta version.

 

How to create a log:

Open HWiNFO and choose sensors only.

Then in the bottom right there is an icon that looks like a spreadsheet with a green plus on it.

Click that button to start logging, the green plus will switch to a red X to let you know its saving data. 

It will also ask you for a file name and where to save it. I save them to my desktop, name it whatever you want.

Let it run for a few moments or until the machine locks up/resets.

Then click the spreadsheet again so the red X turns back to a green +.

You now have a log file.

 

How to view the log file:

You can view the log using the GenericLogViewer addon here https://www.hwinfo.com/add-ons/

Download, extract, run GenericLogViewer.exe, click the open file button in the top right and point it to the log file you made above.

Use the dropdown in the upper right to choose which category to view

[MatthewBowker]

16 hours ago, cr8tor said:

Can you start and run a logger until it reboots?

That might give us a way to see something helpful like a voltage spike or temp issue.

 

Download HWiNFO here - https://www.hwinfo.com/

 

When you open HWiNFO, choose the option for Sensors only, and if prompted, hit continue. 

Also if prompted, do not download the beta version.

 

How to create a log:

Open HWiNFO and choose sensors only.

Then in the bottom right there is an icon that looks like a spreadsheet with a green plus on it.

Click that button to start logging, the green plus will switch to a red X to let you know its saving data. 

It will also ask you for a file name and where to save it. I save them to my desktop, name it whatever you want.

Let it run for a few moments or until the machine locks up/resets.

Then click the spreadsheet again so the red X turns back to a green +.

You now have a log file.

 

How to view the log file:

You can view the log using the GenericLogViewer addon here https://www.hwinfo.com/add-ons/

Download, extract, run GenericLogViewer.exe, click the open file button in the top right and point it to the log file you made above.

Use the dropdown in the upper right to choose which category to view

Thanks @cr8tor. I have been running this program for now since your last comment and although the PC hasn't crashed yet I did decide to have a little look at the live data and I noticed two reading which are showing red, is this a problem?

 

Power Reporting Deviation (Accuracy) under the CPU [#0]: AMD Ryzen 7 3800X: Enhanced heading.

 

 

[MatthewBowker]

17 hours ago, cr8tor said:

Can you start and run a logger until it reboots?

That might give us a way to see something helpful like a voltage spike or temp issue.

 

Download HWiNFO here - https://www.hwinfo.com/

 

When you open HWiNFO, choose the option for Sensors only, and if prompted, hit continue. 

Also if prompted, do not download the beta version.

 

How to create a log:

Open HWiNFO and choose sensors only.

Then in the bottom right there is an icon that looks like a spreadsheet with a green plus on it.

Click that button to start logging, the green plus will switch to a red X to let you know its saving data. 

It will also ask you for a file name and where to save it. I save them to my desktop, name it whatever you want.

Let it run for a few moments or until the machine locks up/resets.

Then click the spreadsheet again so the red X turns back to a green +.

You now have a log file.

 

How to view the log file:

You can view the log using the GenericLogViewer addon here https://www.hwinfo.com/add-ons/

Download, extract, run GenericLogViewer.exe, click the open file button in the top right and point it to the log file you made above.

Use the dropdown in the upper right to choose which category to view

My PC just cut out again about half an hour since my last post. I'm afraid I don't understand all the graphs or what each of the graphs are measuring, would you mind looking at the data for me and giving me a conclusion? Also the computer was in sleep mode for about 15 hours just in case you were wondering why the graph is flat for a long period of time.

 

HWiNFO_Data_01.CSV