Contact Facebook in regards to Hijacked account, help steps failed.

[Joveice]

Hello people of the internet.
A friend of mine has gotten their account "hacked" (most likley just hijacked).
Now they have tried all the forms of recover facebook offers but it looks like everything on the account is changed (email, phone etc etc). We tried to use the recover feature thru my profile but it says the account doesn't exist which is weird.

Does anyone know where it is possible to contact a living person at facebook or working for them to have them just take a peak on this? Or some suggestions.
Best bet now would probably be to do a photo ID recovery, but the facebook feature to do this is broken as it fails to find the account.
The account looks as is and has not done anything visual or sent messages as far as we know.

[pythonmegapixel]

I highly doubt you'll ever get in touch with an actual person.

 

It's a service you're getting at no charge, with no guarantee of anything. Most likely that account is just gone forever.

[Joveice]

23 hours ago, pythonmegapixel said:

I highly doubt you'll ever get in touch with an actual person.

 

It's a service you're getting at no charge, with no guarantee of anything. Most likely that account is just gone forever.

Yea, one of the reasons I don't use it myself.

[haslemis]

No live chat available for Facebook. I got my account disabled and no reason for that.

 

BTW, the reviewing process is much slower coz of COVID-19, said by FB

[Mark Kaine]

On 9/26/2020 at 7:48 PM, Joveice said:

Hello people of the internet.
A friend of mine has gotten their account "hacked" (most likley just hijacked).
Now they have tried all the forms of recover facebook offers but it looks like everything on the account is changed (email, phone etc etc). We tried to use the recover feature thru my profile but it says the account doesn't exist which is weird.

Does anyone know where it is possible to contact a living person at facebook or working for them to have them just take a peak on this? Or some suggestions.
Best bet now would probably be to do a photo ID recovery, but the facebook feature to do this is broken as it fails to find the account.
The account looks as is and has not done anything visual or sent messages as far as we know.

they should have gotten an email about a pw/ email change... if they did not, something really fishy is going on but I'd double and triple check this first...

[Joveice]

17 hours ago, Mark Kaine said:

they should have gotten an email about a pw/ email change... if they did not, something really fishy is going on but I'd double and triple check this first...

Yea first thing I had them do, but there where nothing. And the fact that the facebook system can't find the user by username (which we see isn't changed) makes it much more weird.

They have contacted an agency in Norway which has ties with a lot of social companies and is here to help out for stuff like this, they managed to contact them.
Now they are waiting for a reply from Facebook. But it's going to take a while, same as @haslemismentioned.

I think this is the best shot for now, if not we think that reporting the profile as fake and starting over again may be the best.