Need some insight on pc crashing randomly...

[Pokaa]

Hey all. Using my girlfriends new PC and lately it's been crashing pretty randomly with almost 0 stress, playing fall guys and halo remastered. It can not happen for 3 days and then happen 3 times in 15 minutes.

 

AMD Ryzen 9 CPU

AMD RX Radeon 5700XT

Samsung 500gb SSD

2x 27 Inch Steelseries curved gaming monitor

EVGA GOLD 850W PSU (BRAND NEW... we thought maybe it was her old PSU)

 

I'm at kinda a loss for words, would appreciate any insight or tips to check. We also tried different power bars as well.

[BlueChinchillaEatingDorito]

1 minute ago, Pokaa said:

Hey all. Using my girlfriends new PC and lately it's been crashing pretty randomly with almost 0 stress, playing fall guys and halo remastered. It can not happen for 3 days and then happen 3 times in 15 minutes.

 

AMD Ryzen 9 CPU

AMD RX Radeon 5700XT

Samsung 500gb SSD

2x 27 Inch Steelseries curved gaming monitor

EVGA GOLD 850W PSU (BRAND NEW... we thought maybe it was her old PSU)

 

I'm at kinda a loss for words, would appreciate any insight or tips to check. We also tried different power bars as well.

What's your memory configuration? Did you run a Memory Diagnostic test as memory is something that Ryzen is very picky about. 

[Pokaa]

Just ran windows memory configuration and didn't see anything cray pop up...

[Deli]

Which EVGA gold power supply?

[Pokaa]

1 minute ago, Deli said:

Which EVGA gold power supply?

850 GS

 

[Helpful Tech Witch]

What are temps like? 

[Deli]

Is it blue screen then reboot? Or just the PC freezes up?

[Pokaa]

2 minutes ago, HelpfulTechWizard said:

What are temps like? 

very normal. room is well cooled, there are like 4 fans inside the case, I can play overwatch or other games on high for hours and it's fine, but then just every now and then just crashes

[Pokaa]

Just now, Deli said:

Is it blue screen then reboot? Or just the PC freezes up?

no blue screen no freeze, just straight crash. It always reboots though, you don't have to hit power button, it restarts.

[Deli]

How many sticks of RAM? XMP? RAM voltage?

 

[Pokaa]

I'm getting a kernel power 41 issue in event viewer. The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

and 2x 16 GB ram unfortunately don't know the brand off top of head. also unsure of voltage

[Deli]

If the PC crashes in low load. Just a feeling it's the RAM. Or the AC power is unstable in the building for some reason.

 

Suppose you have the XMP switch on. Try to disable XMP. See if it helps. Or, I know it's not the best advice. Try to bump the the RAM voltage by 0.05v. e.g. from 1.35v to 1.40v.

[Pokaa]

8 hours ago, Deli said:

If the PC crashes in low load. Just a feeling it's the RAM. Or the AC power is unstable in the building for some reason.

 

Suppose you have the XMP switch on. Try to disable XMP. See if it helps. Or, I know it's not the best advice. Try to bump the the RAM voltage by 0.05v. e.g. from 1.35v to 1.40v.

Hey, hope you can help again. I left it a few hours after fiddling with basic power... tldr didn't work but something new happened.

 

It did its little crash/reboot but then the monitor turns rainbow until i reboot (rainbow screen of death????)

 

Any insight on that? Remember this pc is very new in the last 6 months. Appreciate it!