Jump to content

hyperx ngenuity software won't auto detect my keyboard

frozensun
By frozensun
in Peripherals
 Share
Posted

Hi guys.

I just purchased alloy elite fps pro.

I downoaded NGenuity software and ran but it won't recognize my keyboard.

How do I resolve this?

Tried with thee trick keeping all 3 buttons at top left until light bas flashes,no luck.

Screen Shot 09-20-20 at 05.16 PM.JPG

 

Please do not take offence for my apparent confusion or rudeness,it's not intent me to be like that,it's just my BPD,be nice to me,and I'll return twice better,be rude and usually I get easly pissed of...I'll try to help anyone here,as long as it's something I dealt with,and even if you think I'm rude or not polite,forgive me,  it's not me it's my BPD.

Thanks for understanding.

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
2 hours ago, frozensun said:

Hi guys.

I just purchased alloy elite fps pro.

I downoaded NGenuity software and ran but it won't recognize my keyboard.

How do I resolve this?

Tried with thee trick keeping all 3 buttons at top left until light bas flashes,no luck.

 

Well, the FPS pro is only a Red backlit keyboard, so I assume that is why it doesn't get recognized by the RGB control software.

 

To resolve the situation, read up on the programme and actually purchase something that is compatible with it: e.g. alloy fps RGB.

Recent builds:  Meshify C (Zero Tolerance!) & View 37 (Breathable Quad 2080Ti + 2990WX)

Best documented PC coolants

Older Builds

Spoiler

Full-custom loop builds: Meshify C (Full custom loop SLI), Ncase M1(8700K + 1080Ti Full custom loop)  Obsidian 900D (1950X + Quad 1080Ti) & Fractal Define C (1080 in SLI)

Air-cooled builds Air 740D (1920X + Quad 980Ti) & Fractal Define C (Version Air!)

 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
1 hour ago, For Science! said:

Well, the FPS pro is only a Red backlit keyboard, so I assume that is why it doesn't get recognized by the RGB control software.

 

To resolve the situation, read up on the programme and actually purchase something that is compatible with it: e.g. alloy fps RGB.

upss sorry I have ALLOY FPS PRO RGB

 

Please do not take offence for my apparent confusion or rudeness,it's not intent me to be like that,it's just my BPD,be nice to me,and I'll return twice better,be rude and usually I get easly pissed of...I'll try to help anyone here,as long as it's something I dealt with,and even if you think I'm rude or not polite,forgive me,  it's not me it's my BPD.

Thanks for understanding.

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
2 hours ago, frozensun said:

upss sorry I have ALLOY FPS PRO RGB

Its either pro or rgb, not both. If you cant even get the product name right im afraid nobody will be able to help you.

Recent builds:  Meshify C (Zero Tolerance!) & View 37 (Breathable Quad 2080Ti + 2990WX)

Best documented PC coolants

Older Builds

Spoiler

Full-custom loop builds: Meshify C (Full custom loop SLI), Ncase M1(8700K + 1080Ti Full custom loop)  Obsidian 900D (1950X + Quad 1080Ti) & Fractal Define C (1080 in SLI)

Air-cooled builds Air 740D (1920X + Quad 980Ti) & Fractal Define C (Version Air!)

 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
On 9/20/2020 at 11:11 PM, For Science! said:

Its either pro or rgb, not both. If you cant even get the product name right im afraid nobody will be able to help you.

It's alloy elite RGB.

I manage to install older version of software but for some reason newer doesn't detect KB.

 

Please do not take offence for my apparent confusion or rudeness,it's not intent me to be like that,it's just my BPD,be nice to me,and I'll return twice better,be rude and usually I get easly pissed of...I'll try to help anyone here,as long as it's something I dealt with,and even if you think I'm rude or not polite,forgive me,  it's not me it's my BPD.

Thanks for understanding.

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
32 minutes ago, frozensun said:

It's alloy elite RGB.

I manage to install older version of software but for some reason newer doesn't detect KB.

You should just email hyperx support, I suspect user error, so hard to diagnose with just texting.

Recent builds:  Meshify C (Zero Tolerance!) & View 37 (Breathable Quad 2080Ti + 2990WX)

Best documented PC coolants

Older Builds

Spoiler

Full-custom loop builds: Meshify C (Full custom loop SLI), Ncase M1(8700K + 1080Ti Full custom loop)  Obsidian 900D (1950X + Quad 1080Ti) & Fractal Define C (1080 in SLI)

Air-cooled builds Air 740D (1920X + Quad 980Ti) & Fractal Define C (Version Air!)

 

Link to comment
Share on other sites
Link to post
Share on other sites
  • 2 months later...
Posted
On 9/25/2020 at 7:18 PM, For Science! said:

You should just email hyperx support, I suspect user error, so hard to diagnose with just texting.

He/she literally has been saying the name of the device just forgot the RGB part at first... no need to be rude. You obviously have no knowledge of the topic/issue at hand and your comments are pretty useless. 

The alloy elite RGB is listed as a SUPPORTED device on the hyperx website. As is mine, the alloy core RGB keyboard. The application has problems recognizing certain keyboards and I came on this site to seek a solution for myself.

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
Just now, secretly jekka said:

He/she literally has been saying the name of the device just forgot the RGB part at first... no need to be rude. You obviously have no knowledge of the topic/issue at hand and your comments are pretty useless. 

The alloy elite RGB is listed as a SUPPORTED device on the hyperx website. As is mine, the alloy core RGB keyboard. The application has problems recognizing certain keyboards and I came on this site to seek a solution for myself.

Welcome to the forums I guess then. Yes, the RGB is supported, and as nobody has replied in 2 months, my directions to go to actually contacting HyperX seems to have been succinct and the most effective advice for this topic at hand. In the opening, a non-supported product was mis-typed and so my comments there were also valid given the information provided at the time.

Recent builds:  Meshify C (Zero Tolerance!) & View 37 (Breathable Quad 2080Ti + 2990WX)

Best documented PC coolants

Older Builds

Spoiler

Full-custom loop builds: Meshify C (Full custom loop SLI), Ncase M1(8700K + 1080Ti Full custom loop)  Obsidian 900D (1950X + Quad 1080Ti) & Fractal Define C (1080 in SLI)

Air-cooled builds Air 740D (1920X + Quad 980Ti) & Fractal Define C (Version Air!)

 

Link to comment
Share on other sites
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Peripherals

×