No internet

[Xander710]

Hi, I use an ethernet cable to connect my pc to my router, I can search websites just fine but I can not open links or log in to steam or use the windows store (every app that uses internet does not work) I use windows 10 pro.

I have tried restarting my modem but it does not help.

Has anyone else ever experienced this? 

[Skipple]

Do me a favor,

Open cmd.exe, type "ipconfig /all"

Paste the results here

[Xander710]

44 minutes ago, Skipple said:

Do me a favor,

Open cmd.exe, type "ipconfig /all"

Paste the results here

Here are the results:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : DESKTOP-DJ111HC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : telenet.be

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : sitecomwlr4000
   Description . . . . . . . . . . . : Intel(R) I211 Gigabit Network Connection
   Physical Address. . . . . . . . . : 24-4B-FE-5D-3C-7F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2a02:1811:cd1f:f00:dcb4:85ab:fab6:bb03(Preferred)
   Temporary IPv6 Address. . . . . . : 2a02:1811:cd1f:f00:dc96:c574:d405:455c(Preferred)
   Link-local IPv6 Address . . . . . : fe80::dcb4:85ab:fab6:bb03%16(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.117(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, 9 August 2020 18:07:33
   Lease Expires . . . . . . . . . . : Wednesday, 7 August 2030 18:07:33
   Default Gateway . . . . . . . . . : fe80::6802:b8ff:fe00:9b7f%16
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 270814206
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-26-BB-DE-66-24-4B-FE-5D-3C-7F
   DNS Servers . . . . . . . . . . . : 2a02:1800:100::45:2
                                       2a02:1800:100::45:1
                                       192.168.0.1
                                       2a02:1800:100::45:2
                                       2a02:1800:100::45:1
   Primary WINS Server . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
   Connection-specific DNS Suffix Search List :
                                       telenet.be
                                       telenet.be

[BlackManINC]

@Xander

 

Have you tried pinging the router/modem at all? If you can, then try pinging Google.com, and see if anything gets there. If nothing happens, try the following command prompts below in order. This could be happening for a number of reasons. 

 

IPconfig /release

IPconfig /renew

[Xander710]

19 minutes ago, BlackManINC said:

@Xander

 

Have you tried pinging the router/modem at all? If you can, then try pinging Google.com, and see if anything gets there. If nothing happens, try the following command prompts below in order. This could be happening for a number of reasons. 

 

IPconfig /release

IPconfig /renew

I tried pinging google.com and I got 3 times destination net unreachable and one timed out.

[Xander710]

1 minute ago, Xander710 said:

I tried pinging google.com and I got 3 times destination net unreachable and one timed out.

The commands did not help

[BlackManINC]

3 minutes ago, Xander710 said:

I tried pinging google.com and I got 3 times destination net unreachable and one timed out.

Have you tried reconnecting the cable from both the router and PC after five or so seconds? That has worked for me often as of late. 

[Xander710]

Yes I have tried that a few times.

[BlackManINC]

Just now, Xander710 said:

Yes I have tried that a few times.

So when you say you have your cable connected to your router, is that a separate device from your modem, or is it the modem that you are referring to? 

[Xander710]

It is connected to an access point but we also have 2 laptops hee connected to that access point and everything works fine there

[BlackManINC]

8 minutes ago, Xander710 said:

It is connected to an access point but we also have 2 laptops hee connected to that access point and everything works fine there

So what is the IP configuration of those laptops? There could be a conflict there with your desktop PC. Just type 'IPconfig /all' in the command prompt. 

[Xander710]

59 minutes ago, BlackManINC said:

So what is the IP configuration of those laptops? There could be a conflict there with your desktop PC. Just type 'IPconfig /all' in the command prompt. 

Ok I just checked with one of the laptops and it seems to have the exact same problem

[BlackManINC]

11 minutes ago, Xander710 said:

Ok I just checked with one of the laptops and it seems to have the exact same problem

What is its IP configuration though? Do you have the router set up with its own DHCP? That could also be the problem, and you should disable it, and let the modem handle that instead.

[Xander710]

4 minutes ago, BlackManINC said:

What is its IP configuration though? Do you have the router set up with its own DHCP? That could also be the problem, and you should disable it, and let the modem handle that instead.

This is the ip config of that laptop: 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : LAPTOP-LLSRGDUD
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : telenet.be

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : sitecomwlr4000
   Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
   Physical Address. . . . . . . . . : 98-01-A7-44-57-5D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TunnelBear Adapter V9
   Physical Address. . . . . . . . . : 00-FF-E2-ED-5F-F0
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter LAN-verbinding* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : D0-57-7B-38-92-81
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter LAN-verbinding* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
   Physical Address. . . . . . . . . : D2-57-7B-38-92-80
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-9C-0D-96-30
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . : sitecomwlr4000
   Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 7265
   Physical Address. . . . . . . . . : 16-A8-8B-5F-24-07
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2a02:1811:cd1f:f00:1d6f:fdc9:cc45:342c(Preferred)
   Temporary IPv6 Address. . . . . . : 2a02:1811:cd1f:f00:55ea:669b:a512:7aa8(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1d6f:fdc9:cc45:342c%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.120(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, August 9, 2020 2:44:41 PM
   Lease Expires . . . . . . . . . . : Wednesday, August 7, 2030 2:44:41 PM
   Default Gateway . . . . . . . . . : fe80::6802:b8ff:fe00:9b7f%13
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 219588747
   DHCPv6 Client DUID. . . . . . . . : 00-03-00-01-16-A8-8B-5F-24-07
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
                                       2a02:1800:100::45:2
                                       2a02:1800:100::45:1
   Primary WINS Server . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
   Connection-specific DNS Suffix Search List :
                                       telenet.be

Ethernet adapter Bluetooth-netwerkverbinding:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : D0-57-7B-38-92-84
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

 

From what I can see the DHCP is managed by the modem.

[Falcon1986]

@Xander710

 

Your adapters are getting both IPv4 and IPv6 settings. What kind of internet connection do you have? Do you absolutely need IPv6? What is the make/model of the router?

[Xander710]

9 minutes ago, Falcon1986 said:

@Xander710

 

Your adapters are getting both IPv4 and IPv6 settings. What kind of internet connection do you have? Do you absolutely need IPv6? What is the make/model of the router?

I just have a normal internet connection with 2.4g and 5g, I use the router that comes with my isp.

[BlackManINC]

6 minutes ago, Xander710 said:

I just have a normal internet connection with 2.4g and 5g, I use the router that comes with my isp.

Modem or router? So you don't have another access point between your computer and modem/gateway? ISP's don't give you routers as far as I know. 

[Xander710]

From my isp I got a modem and an access point, I tried connecting to the access point directly and via a powerline both did not work.

[Xander710]

12 minutes ago, Xander710 said:

I just have a normal internet connection with 2.4g and 5g, I use the router that comes with my isp.

I meant access point and modem here.

[BlackManINC]

2 minutes ago, Xander710 said:

From my isp I got a modem and an access point, I tried connecting to the access point directly and via a powerline both did not work.

Well, have you tried connecting using the modem only? Can you even ping the modem? 

[Xander710]

1 minute ago, BlackManINC said:

Well, have you tried connecting using the modem only? Can you even ping the modem? 

What I have tried is connecting the powerline to the modem directly but that did not make a difference.

To pong the modem, do I just ping the default gateway? If yes, that works.

[Falcon1986]

@Xander710

 

Again, please list the exact make and model of the modem/AP that you’re using.

 

Do not use the powerline to connect to the modem/AP. Directly connect an ethernet cable from the PC to the modem/AP and test.

 

Also, have you tried disabling IPv6 for the adapter being used and restarting the PC?

[Xander710]

6 minutes ago, Falcon1986 said:

@Xander710

 

Again, please list the exact make and model of the modem/AP that you’re using.

 

Do not use the powerline to connect to the modem/AP. Directly connect an ethernet cable from the PC to the modem/AP and test.

 

Also, have you tried disabling IPv6 for the adapter being used and restarting the PC?

When disabling ipv6 it completely turns off my internet acess on the pc, I will test it directly to the modem later as it is already late here.

the modem I have is called: cv8560.

[Xander710]

4 minutes ago, Xander710 said:

When disabling ipv6 it completely turns off my internet acess on the pc, I will test it directly to the modem later as it is already late here.

the modem I have is called: cv8560.

Ok I tested it now anyway, it works when directly connected to the modem and also when it is connected to an old router that I had laying around that is connected directly to the modem.

[BlackManINC]

2 minutes ago, Xander710 said:

Ok I tested it now anyway, it works when directly connected to the modem and also when it is connected to an old router that I had laying around that is connected directly to the modem.

I figured it was the router causing the problem for some reason. If your computers and laptops are too far away from the modem, you might be better off using an actual wireless access point. Its not quite like a router, its what they call a Layer 2 translating bridge, meaning it can take 802.11 wifi frames and convert them into 802.3 Ethernet frames. This is how the Wifi was set up at my school, and it works very well as you might imagine, since it connects wireless devices to a wired network. I think the WAP below is one example of such a thing based on the Youtube videos I've seen, but I'm not 100% sure. 

 

Link: Ubiquiti UniFi AP AC PRO