Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
DavinatorXD

1TB HDD suddenly doesn't exist?

Recommended Posts

Posted · Original PosterOP

Hi, I own a 2018 Acer Predator Helios 300 notebook. When I purchased it on amazon 2 years ago there was an option to fill the drive bay with a 1tb hdd, which I selected. I have never had issues with this drive before. However, after booting up my laptop yesterday I saw that my hard drive no longer appeared to exist. In task manager, only my C drive is shown. In file explorer, only my C drive is shown. In steam, all of the games installed on that drive are shown as greyed out. Windows 10 is fully up to date. My laptop's boot drive is only a 256GB SSD so I really need the extra capacity. How can this be fixed? 

Link to post
Share on other sites
3 minutes ago, DavinatorXD said:

Also, someone let me know if I should include this post in the laptops forum instead of storage. 

it should be under troubleshooting, but thank for at least trying

most new comers just post wherever they want :D

welcome to the forums, btw

remember to quote or mention the person you're relpying so they'll get a notification

 

8 minutes ago, DavinatorXD said:

How can this be fixed?

is it still under warranty?

if not you could open up the laptop to see if it disconnected or have a bad cable

do you have another PC around?


Things I need help with: *new* Need help from "G-sync Compatible" monitor owner(s)

Spoiler

 

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer monitors, Gigabyte, Seagate HDD, Kingston SSD, Razer (except their mouse), XiaoMi Phones

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

Link to post
Share on other sites
Posted · Original PosterOP
11 minutes ago, Moonzy said:

it should be under troubleshooting, but thank for at least trying

most new comers just post wherever they want :D

welcome to the forums, btw

remember to quote or mention the person you're relpying so they'll get a notification

 

is it still under warranty?

if not you could open up the laptop to see if it disconnected or have a bad cable

do you have another PC around?

Unfortunately, the laptop is no longer under warranty. The 2.5 inch bay has a one screw compartment, so it's pretty easy to get to. I did open it up, but I don't really know what to look for and didn't want to break anything so closed it. No, I don't have another PC around. 

Link to post
Share on other sites
6 minutes ago, DavinatorXD said:

I did open it up, but I don't really know what to look for and didn't want to break anything so closed it.

can we get a picture? maybe i can point to which cable you should look at


Things I need help with: *new* Need help from "G-sync Compatible" monitor owner(s)

Spoiler

 

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer monitors, Gigabyte, Seagate HDD, Kingston SSD, Razer (except their mouse), XiaoMi Phones

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

Link to post
Share on other sites
Posted · Original PosterOP
1 minute ago, Moonzy said:

can we get a picture? maybe i can point to which cable you should look at

I don't have a camera at the moment, but I'll try to post something later tonight.

Link to post
Share on other sites
Just now, DavinatorXD said:

I don't have a camera at the moment, but I'll try to post something later tonight.

your phone will do


Things I need help with: *new* Need help from "G-sync Compatible" monitor owner(s)

Spoiler

 

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer monitors, Gigabyte, Seagate HDD, Kingston SSD, Razer (except their mouse), XiaoMi Phones

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

Link to post
Share on other sites
Just now, DavinatorXD said:

 

when you power on the laptop (with this cover uncovered) do you feel the disk vibrating (spinning on the inside) or make any audible noise? dont move or tilt your laptop too quickly when the disk is spinning though, do it slowly and gently

 

if it's not vibrating, shut down the laptop, unplug it from the adapter, then unscrew those 4 black screws around the silver casing, then the drive should be able to be extracted

try unplugging it and plugging it back in, then put it back and put on the 4 screws, and try powering on your laptop again

 


Things I need help with: *new* Need help from "G-sync Compatible" monitor owner(s)

Spoiler

 

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer monitors, Gigabyte, Seagate HDD, Kingston SSD, Razer (except their mouse), XiaoMi Phones

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

Link to post
Share on other sites
Posted · Original PosterOP
8 minutes ago, Moonzy said:

when you power on the laptop (with this cover uncovered) do you feel the disk vibrating (spinning on the inside) or make any audible noise? dont move or tilt your laptop too quickly when the disk is spinning though, do it slowly and gently

 

if it's not vibrating, shut down the laptop, unplug it from the adapter, then unscrew those 4 black screws around the silver casing, then the drive should be able to be extracted

try unplugging it and plugging it back in, then put it back and put on the 4 screws, and try powering on your laptop again

 

yep, it vibrates 

Link to post
Share on other sites
3 minutes ago, DavinatorXD said:

yep, it vibrates 

meaning it's receiving power

but your system is not recognising it hmm

 

try unplugging and plugging it back in with the steps i listed above

i suspect it's a loose/broken cable


Things I need help with: *new* Need help from "G-sync Compatible" monitor owner(s)

Spoiler

 

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer monitors, Gigabyte, Seagate HDD, Kingston SSD, Razer (except their mouse), XiaoMi Phones

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

Link to post
Share on other sites
Posted · Original PosterOP
4 minutes ago, Moonzy said:

meaning it's receiving power

but your system is not recognising it hmm

 

try unplugging and plugging it back in with the steps i listed above

i suspect it's a loose/broken cable

i’ve removed the screws. how do i extract the hard drive?

Link to post
Share on other sites
Just now, DavinatorXD said:

i’ve removed the screws. how do i extract the hard drive?

try lifting it up gently, it should just come out


Things I need help with: *new* Need help from "G-sync Compatible" monitor owner(s)

Spoiler

 

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer monitors, Gigabyte, Seagate HDD, Kingston SSD, Razer (except their mouse), XiaoMi Phones

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

Link to post
Share on other sites
Posted · Original PosterOP
2 minutes ago, Moonzy said:

try lifting it up gently, it should just come out

i’ve lifted it out. there is a thin silver paper like thing connecting it to a hole in the computer

1C88FD47-B545-49AE-A4B1-4F1A9EADD95A.jpeg

Link to post
Share on other sites

image.png.81ea01af5a3dc3319ce22ab74b319007.png

 

look around this part, is there a cable connecting to this connector? or it's just that silver ribbon?

is the silver ribbon loose or tied to something?

 

can i have the specific model of your laptop so that i can find a teardown guide


Things I need help with: *new* Need help from "G-sync Compatible" monitor owner(s)

Spoiler

 

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer monitors, Gigabyte, Seagate HDD, Kingston SSD, Razer (except their mouse), XiaoMi Phones

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

Link to post
Share on other sites
Posted · Original PosterOP
8 minutes ago, Moonzy said:

try lifting it up gently, it should just come out

i’ve lifted it out. there is a thin silver paper like thing connecting it to a hole in the computer

 

1 minute ago, Moonzy said:

image.png.81ea01af5a3dc3319ce22ab74b319007.png

 

look around this part, is there a cable connecting to this connector? or it's just that silver ribbon?

is the silver ribbon loose or tied to something?

 

can i have the specific model of your laptop so that i can find a teardown guide

i have the acer predator helios 300 ph315-51-78np. the bottom of the ribbon has like 5 little cables of the same silver color. the ribbon is tied to something, i feel a tug if i pull at it

Link to post
Share on other sites
3 minutes ago, DavinatorXD said:

i have the acer predator helios 300 ph315-51-78np. the bottom of the ribbon has like 5 little cables of the same silver color. the ribbon is tied to something, i feel a tug if i pull at it

that's fine, dont tug on it

try disconnecting the connector at the end of the hard disk

it should slide out with a bit of force

here's a picture of what it should look like when unplugged, as a reference

 

and then reconnecting it, and screw the drive back in place

 

image.png.b90ef708658d6078102cc99870fd3d6f.png


Things I need help with: *new* Need help from "G-sync Compatible" monitor owner(s)

Spoiler

 

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer monitors, Gigabyte, Seagate HDD, Kingston SSD, Razer (except their mouse), XiaoMi Phones

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

Link to post
Share on other sites
Posted · Original PosterOP
3 minutes ago, Moonzy said:

that's fine, dont tug on it

try disconnecting the connector at the end of the hard disk

it should slide out with a bit of force

here's a picture of what it should look like when unplugged, as a reference

 

and then reconnecting it, and screw the drive back in place

 

image.png.b90ef708658d6078102cc99870fd3d6f.png

done. now screwing it back in

Link to post
Share on other sites
Posted · Original PosterOP
11 minutes ago, Moonzy said:

that's fine, dont tug on it

try disconnecting the connector at the end of the hard disk

it should slide out with a bit of force

here's a picture of what it should look like when unplugged, as a reference

 

and then reconnecting it, and screw the drive back in place

 

image.png.b90ef708658d6078102cc99870fd3d6f.png

drive is secure. should i boot?

Link to post
Share on other sites
Just now, DavinatorXD said:

drive is secure. should i boot?

yeap, give it a go


Things I need help with: *new* Need help from "G-sync Compatible" monitor owner(s)

Spoiler

 

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer monitors, Gigabyte, Seagate HDD, Kingston SSD, Razer (except their mouse), XiaoMi Phones

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

Link to post
Share on other sites
Posted · Original PosterOP
13 minutes ago, Moonzy said:

yeap, give it a go

I've got good news and bad news. 

The Good: The drive shows up now. Yay!

The Bad: It might as well not, because attempting to interact with anything from the drive (launching a steam game or trying to click on a picture in file explorer) sends the host program into a spiraling hole of not responding. 

Link to post
Share on other sites
Just now, DavinatorXD said:

The Bad: It might as well not, because attempting to interact with anything from the drive (launching a steam game or trying to click on a picture in file explorer) sends the host program into a spiraling hole of not responding.

yikes... do you have anything important on there?


Things I need help with: *new* Need help from "G-sync Compatible" monitor owner(s)

Spoiler

 

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer monitors, Gigabyte, Seagate HDD, Kingston SSD, Razer (except their mouse), XiaoMi Phones

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

Link to post
Share on other sites
Posted · Original PosterOP
Just now, Moonzy said:

yikes... do you have anything important on there?

yes and no. 

I don't care if the drive is wiped. But i do need to be able to use it. It's my game drive, so...any pictures are screenshots that I have backed up. 

Link to post
Share on other sites
1 minute ago, DavinatorXD said:

yes and no. 

I don't care if the drive is wiped. But i do need to be able to use it. It's my game drive, so...any pictures are screenshots that I have backed up. 

now im not sure if it's the laptop's port that is broken or the hard disk

it's hard to tell unless there's a 2nd PC

but since it's detected, you can try running Crystal Disk Info to check if there are any errors with it

if there isnt any, it's probably the laptop


Things I need help with: *new* Need help from "G-sync Compatible" monitor owner(s)

Spoiler

 

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer monitors, Gigabyte, Seagate HDD, Kingston SSD, Razer (except their mouse), XiaoMi Phones

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

Newegg

×