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SnakeEater

Brand new GPU keeps crashing. Is it DOA?

2 minutes ago, SnakeEater said:

I took the card out of the new system and put it into my old and got identical crashes

yep DOA

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Posted · Original PosterOP

Recently started a new build for a friend and everything went fine until I got windows installed. Then after a brief period (sometimes up to ten minutes) the whole system would crash and the fans on the GPU (RTX 2070 Super) would suddenly be spinning at high speed. The system wouldn't lose power during the crash and the GPU fans would run perpetually on high until I shut down the system and restarted. I tried running Heaven at one point and that seemed to work well as a trigger for the crash so it definitely is GPU related.

I turned off XMP to ensure that wasn't the issue, updated the drivers to the latest, then removed those drivers and tried using older ones after that didn't work, and then I took the card out of the new system and put it into my old and got identical crashes (I used DDU before swapping to ensure we had a clean start and I updated drivers in the second PC as well).

 

It seems to me that possibly the card is just DOA? I'm willing to try any other suggestions at this point. Is there anything else else I can try and if not what do I need to do to confirm this 100%? And if it is DOA where do I go from here? Do I just return it to Amazon, or contact the manufacturer? Not sure which of those two is the better option in this scenario as I've never had dead hardware show up before. I'm planning on putting my old GPU into the new system later today to make sure it works, but based on what's happened so far I assume it will.

 

The build giving me problems:

 

CPU: AMD Ryzen 5 3600 3.6 GHz 6-Core Processor 
CPU Cooler: ARCTIC Freezer 34 eSports DUO CPU Cooler
Motherboard: Gigabyte B550 AORUS PRO AC ATX AM4 Motherboard 
Memory: Corsair Vengeance RGB Pro 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory 
Storage: Western Digital Blue SN550 1 TB M.2-2280 NVME Solid State Drive 
Video Card: Gigabyte GeForce RTX 2070 SUPER 8 GB WINDFORCE OC 3X Video Card 
Case: Corsair Air 540 ATX Mid Tower Case 
Power Supply: Corsair CXM 650 W 80+ Bronze Certified Semi-modular ATX Power Supply 
 

 

The old build I used to test the GPU:

 

CPU: Intel Core i7-4790K 4 GHz Quad-Core Processor
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler 
Motherboard: ASRock Z97 Extreme3 ATX LGA1150 Motherboard
Memory: Kingston HyperX Fury Black 8 GB (1 x 8 GB) DDR3-1333 CL9 Memory 
Memory: Kingston HyperX Fury Black 8 GB (1 x 8 GB) DDR3-1333 CL9 Memory 
Memory: Kingston HyperX Fury Black 8 GB (1 x 8 GB) DDR3-1333 CL9 Memory 
Memory: Kingston HyperX Fury Black 8 GB (1 x 8 GB) DDR3-1333 CL9 Memory 
Storage: Crucial M4 128 GB 2.5" Solid State Drive
Storage: Seagate Barracuda 1 TB 3.5" 7200RPM Internal Hard Drive 
Video Card: Sapphire Radeon RX 580 8 GB NITRO+ Video Card 
Case: Zalman Z9 Plus ATX Mid Tower Case
Power Supply: EVGA SuperNOVA G2 750 W 80+ Gold Certified Fully Modular ATX Power Supply
 

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Posted · Best Answer
2 minutes ago, SnakeEater said:

I took the card out of the new system and put it into my old and got identical crashes

yep DOA

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