Samsung Odyssey G9 Recall - unconfirmed

[DalekDoc]

So seems like the much anticipated Samsung Odyssey G9 may have been recalled by Samsung. Multiple reports on Reddit, primarily from users who ordered from Micro-center. 

 

At the same time B&H has has listed it as discontinued, best buy us took down the product page.

 

Samsung US phone support confirms the recall but exact cause unknown but most common theory seems to be faulty glue on the film over the display and reports of peeling and backlight bleed. Though there are other reports of g-sync flicker, etc but nothing that should warrant a recall..

 

Samsung support has been useless in terms of providing a cause it a fix...I'm waiting on my order to arrive from Amazon (should be here Monday). Now I'm not sure what to do with it.. I wonder if the recall is a safety issue..

 

Reddit links covering this:

 

@LinusTech if you happen to read this, it would be great if you could get Samsung to provide users a statement..!

 

 

Update 7/23/2020:  Samsung has stated there is no official recall but they have acknowledged that there were qc issues in initial batch and are offering exchanges for anyone who is reaching out to them. That was my experience when my monitor had issues and multiple other posts with the same experience. My opinion is that they just didn't want to call it a recall because of bad PR but there are serious initial QC issues but no safety issues and they seem to have implemented fixes at factory level and are hence having a very low threshold for offering exchanges to initial buyers.

[Mateyyy]

Wow that's weird, I've never seen Samsung have to do a product recall before /s

[dizmo]

3 minutes ago, Mateyyy said:

Wow that's weird, I've never seen Samsung have to do a product recall before /s

At least they're doing a recall and not just dealing with people that decide to do an RMA for a product they know is faulty.

[GamingWiidesire]

Pictures of the rumored recall reason:

Source 1

Source 2

[Mateyyy]

1 minute ago, dizmo said:

At least they're doing a recall and not just dealing with people that decide to do an RMA for a product they know is faulty.

True, but with Samsung it just seems these things seem to happen a lot more than with other manufacturers.

[Senzelian]

2 minutes ago, Mateyyy said:

True, but with Samsung it just seems these things seem to happen a lot more than with other manufacturers.

Probably because they're producing a lot more products.

But then again, what was the latest recall, other than the Fold? I can't remember.

[Mateyyy]

Just now, Senzelian said:

Probably because they're producing a lot more products.

But then again, what was the latest recall, other than the Fold? I can't remember.

That's also a very good point, they make a lot of different products compared to most other manufacturers.

Erm, I don't know if it's the most recent one (other than the Fold) but the one that always pops up in my mind is the Note 7, mostly because of the actual reason that warranted Samsung to recall it.

[dizmo]

6 minutes ago, Mateyyy said:

True, but with Samsung it just seems these things seem to happen a lot more than with other manufacturers.

They make way more products than everyone else. They're also often the first to market with any given technology, so recalls go hand in hand with that.

No amount of lab testing will give you an absolute representation of how it'll perform when people get ahold of it.

[DalekDoc]

1 minute ago, Mateyyy said:

That's also a very good point, they make a lot of different products compared to most other manufacturers.

Erm, I don't know if it's the most recent one (other than the Fold) but the one that always pops up in my mind is the Note 7, mostly because of the actual reason that warranted Samsung to recall it.

Exactly.. if it's a safety issue I'm not sure if I should even open up mine when it arrives..

I feel like a recall is usually something drastic.. like fire!

 

Just wish Samsung would provide some information!

[Senzelian]

1 minute ago, Mateyyy said:

That's also a very good point, they make a lot of different products compared to most other manufacturers.

Erm, I don't know if it's the most recent one (other than the Fold) but the one that always pops up in my mind is the Note 7, mostly because of the actual reason that warranted Samsung to recall it.

Ah right, the Note 7. I already forgot about it.

But I think they handled the situation quite well.

[HumdrumPenguin]

And I was just preparing myself to pull the trigger...

 

And yes, Samsung does a lot of stuff, and I only got to know it because my gf is from Korea and every time we head that way I get to know weird stuff about pretty much everything. They even do damn ships.

[Esgalion]

In order to ensure the optimal performance of the Samsung Odyssey G9 monitors, Samsung has adapted the production process. All devices that have not yet been delivered have undergone a new quality check since July 15, which may lead to delayed availability.

Samsung

 

Source: https://www.computerbase.de/2020-07/samsung-odyssey-g9-gaming-monitor-problem/

[GamingWiidesire]

@Esgalion Yep, that's the same PR statement I received from Samsung as well, which is already linked in the first post.

[DalekDoc]

28 minutes ago, Esgalion said:

In order to ensure the optimal performance of the Samsung Odyssey G9 monitors, Samsung has adapted the production process. All devices that have not yet been delivered have undergone a new quality check since July 15, which may lead to delayed availability.

Samsung

 

Source: https://www.computerbase.de/2020-07/samsung-odyssey-g9-gaming-monitor-problem/

I wish they would list steps for users who already have one! What to look out for and what to send for replacement for..

[DualityV2]

wonder if they gonna recall the 32/27" versions, they also seems to have some issue out of the box.

 

mine has some sort of flicker in game menu's and while playing some tittles, when using g-sync.

when switching adaptive-sync on/off in monitor menu the HDR kicks in and need to turn it off in windows again? sometimes i need to reboot first before the ticker shows its on