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Nearby-Fy

PC restarts without warning a few minutes after boot

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Posted · Original PosterOP

Hello, as the title says my computer is rebooting a few minutes after booting into windows. It happens consistently every boot which makes it very difficult to download any sort of testing/benchmarking software like furmark or prime95, so I haven’t got much info of that sort.

The system is stable in BIOS and seems stable in safe mode but will restart without any warning or without any error message in normal windows.

 

Specs

CPU: AMD Ryzen 5 3600

GPU: MSI Radeon RX5700 Mech OC

Motherboard: ASUS ROG Strix X570-I Gaming

RAM: Corsair Vengeance LPX 2*8 3600Mhz (CMK16GX4M2D3600C18)

Storage: WD SN550 1TB NVME M.2 SSD (WDS100T2B0C)

Case: NZXT H1

PSU: 650W (included with case)

Cooler: 140mm AIO (included with case)

OS: Windows 10 Pro

BIOS Ver: ROG Strix X570-I Gaming BIOS 2407

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Posted · Original PosterOP

What I have done:

  • I got my motherboard replaced through warranty, which didn’t do anything. Apparently they did find a fault but either the fault did not affect my issue or I managed to break it in the same way when installing the new mobo or both motherboards just so happened to have the same fault that is causing the crashes.
  • I have changed graphics cards from the rx5700 to a gtx 750 ti. It made no difference
  • I bought the CMK16GX4M2D3600C18 RAM so I would have something that was explicitly on the qualified vendors list for my mobo. No change.
  • I switched to an evga 500w 80+bronze psu that I know works perfectly in another system.
  • I switched to booting from a hdd from the same system as the evga psu. It wouldn’t even successfully boot into the login screen in some cases but I don’t know whether that was due to the hdd just being slow or if it was part of the issue. (Just to be clear I think the problem persisted even though it was a bit hazy)
  • I reset the CMOS of my mobo and flashed the lates BIOS (version 2407) from asus. No change.
  • I did a clean reinstall of windows on my ssd. No change.

 

What I haven’t done

I haven’t been able to test out my cpu in another system nor have I been able to test out anything except for the rx5700 in another system as the system where the 750 ti and the evga 500w psu came from does not have support for nvme, ddr4 ram or ryzen.

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Try Enabling XMP and lowering to the ram speed to 3200 and see if it boots.


My System - OS: Arch Linux CPU: Ryzen 3600 @ 4.1 Ghz 1.33v Motherboard: Asus Strix X470-I Gaming RAM: 2x16GB Corsair Vengeance RGB Pro @ 3200 CL16 GPU: MSI Radeon 5700XT Mech OC

Wifes System - OS: Manjaro Linux CPU: Ryzen 3600 @ 4.1 Ghz 1.32v Motherboard: Asus Crosshair VI Hero X370 RAM: 2x8GB Corsair Vengeance RGB Pro @ 3200 CL16 GPU: AMD 5700XT Reference Card

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24 minutes ago, Nearby-Fy said:

Hello, as the title says my computer is rebooting a few minutes after booting into windows. It happens consistently every boot which makes it very difficult to download any sort of testing/benchmarking software like furmark or prime95, so I haven’t got much info of that sort.

The system is stable in BIOS and seems stable in safe mode but will restart without any warning or without any error message in normal windows.

 

Specs

CPU: AMD Ryzen 5 3600

GPU: MSI Radeon RX5700 Mech OC

Motherboard: ASUS ROG Strix X570-I Gaming

RAM: Corsair Vengeance LPX 2*8 3600Mhz (CMK16GX4M2D3600C18)

Storage: WD SN550 1TB NVME M.2 SSD (WDS100T2B0C)

Case: NZXT H1

PSU: 650W (included with case)

Cooler: 140mm AIO (included with case)

OS: Windows 10 Pro

BIOS Ver: ROG Strix X570-I Gaming BIOS 2407

What are the CPU temps in BIOS ?

You can run Prime 95 in safe mode.


Please quote or tag me @Void Master,so i can see your reply.

 

Everyone was a noob at the beginning, don't be discouraged by toxic trolls even if u lose 15 times in a row. Keep training and pushing yourself further and further, so u can show those sorry lots how it's done !

Be a supportive player, and make sure to reflect a good image of the game community you are a part of. 

Don't kick a player unless they willingly want to ruin your experience.

We are the gamer community, we should take care of each other !

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Posted · Original PosterOP

@Nayr438 I have enabled XMP/DOCP in bios and set the frequency to 3200mhz. Unfortunately that did not solve the issue. To clarify, I can boot into windows, it’s just that the pc will restart/reboot itself without warning when i’m in windows.

 

Here is a link to a typical example: https://drive.google.com/file/d/1wmcIyXVnh3K9aVC93TRRrbs5hPawtcP_/view?usp=sharing 

(the crash is at the end at about 0:38, but I put the whole video in to show that it happens pretty soon after login)

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Posted · Original PosterOP

@Void Master I ran Prime95 and it only passed self test 480k before the system crashed

A14DB741-0226-4815-BC67-024228178023.jpeg

 

(This was taken after the crash on a subsequent boot)

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5 minutes ago, Nearby-Fy said:

@Void Master I ran Prime95 and it only passed self test 480k before the system crashed

Can you try 1 ram stick at a time ?


Please quote or tag me @Void Master,so i can see your reply.

 

Everyone was a noob at the beginning, don't be discouraged by toxic trolls even if u lose 15 times in a row. Keep training and pushing yourself further and further, so u can show those sorry lots how it's done !

Be a supportive player, and make sure to reflect a good image of the game community you are a part of. 

Don't kick a player unless they willingly want to ruin your experience.

We are the gamer community, we should take care of each other !

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Posted · Original PosterOP

Sorry for the long time between replies, I was running Prime95 a second time. I managed to run prime95 in safe mode with networking for 2 hours with no errors.

It is still unstable in normal windows

I also tried disabling c-states which didn’t change anything so I guess i’ll reenable them.

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Just now, Nearby-Fy said:

Sorry for the long time between replies, I was running Prime95 a second time. I managed to run prime95 in safe mode with networking for 2 hours with no errors.

It is still unstable in normal windows

I also tried disabling c-states which didn’t change anything so I guess i’ll reenable them.

So does it not crash in safe mode?


... but I'm no expert

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Posted · Original PosterOP
2 hours ago, Void Master said:

Can you try 1 ram stick at a time ?

I’ve tried each stick in both slots and the problem is still there. The only difference I noticed was that the system rebooted sooner (in the middle of logging in) with one stick of ram in slot B1 on the diagram.

2FF211FB-DE0B-4C98-8E8E-7DC57CC7FCE1.jpeg

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Posted · Original PosterOP
35 minutes ago, Tan3l6 said:

So does it not crash in safe mode?

It does not seem to.

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2 minutes ago, Nearby-Fy said:

I’ve tried each stick in both slots and the problem is still there. The only difference I noticed was that the system rebooted sooner (in the middle of logging in) with one stick of ram in slot B1 on the diagram.

2FF211FB-DE0B-4C98-8E8E-7DC57CC7FCE1.jpeg

Can you try to return the motherboard and get a refund ? Try to buy another model.  


Please quote or tag me @Void Master,so i can see your reply.

 

Everyone was a noob at the beginning, don't be discouraged by toxic trolls even if u lose 15 times in a row. Keep training and pushing yourself further and further, so u can show those sorry lots how it's done !

Be a supportive player, and make sure to reflect a good image of the game community you are a part of. 

Don't kick a player unless they willingly want to ruin your experience.

We are the gamer community, we should take care of each other !

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If it doesn't crash in safe mode, I'd try installing OS to another drive and test if it does crash, maybe bad drivers... maybe...


... but I'm no expert

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1 minute ago, Tan3l6 said:

If it doesn't crash in safe mode, I'd try installing OS to another drive and test if it does crash, maybe bad drivers... maybe...

5 hours ago, Nearby-Fy said:

I did a clean reinstall of windows on my ssd. No change.

there you go....


Please quote or tag me @Void Master,so i can see your reply.

 

Everyone was a noob at the beginning, don't be discouraged by toxic trolls even if u lose 15 times in a row. Keep training and pushing yourself further and further, so u can show those sorry lots how it's done !

Be a supportive player, and make sure to reflect a good image of the game community you are a part of. 

Don't kick a player unless they willingly want to ruin your experience.

We are the gamer community, we should take care of each other !

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7 minutes ago, Nearby-Fy said:

It does not seem to.

So device manager shows no anomalies?


... but I'm no expert

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Posted · Original PosterOP
2 minutes ago, Tan3l6 said:

So device manager shows no anomalies?

What would an anomaly in device manager look like?

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3 minutes ago, Nearby-Fy said:

@Tan3l6 There are icons that look like this (! mark triangles next to them). 

image.jpg

Can you stress the memory controller and ram ONLY in prime95 ?

Can you DDU the graphics drivers in safe mode ? Does the system crash after that when booting normally ?


Please quote or tag me @Void Master,so i can see your reply.

 

Everyone was a noob at the beginning, don't be discouraged by toxic trolls even if u lose 15 times in a row. Keep training and pushing yourself further and further, so u can show those sorry lots how it's done !

Be a supportive player, and make sure to reflect a good image of the game community you are a part of. 

Don't kick a player unless they willingly want to ruin your experience.

We are the gamer community, we should take care of each other !

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Posted · Original PosterOP
2 minutes ago, Void Master said:

Can you stress the memory controller and ram ONLY in prime95 ?

I’m not sure, I think that memtest86 is the stress test for RAM

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Just now, Nearby-Fy said:

Can I install them in safe mode?

Haven't tried in 10, but I think not.


... but I'm no expert

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Just now, Nearby-Fy said:

I’m not sure, I think that memtest86 is the stress test for RAM

It works too, prime95 can test RAM. Try memtest86 anyways.

Just now, Nearby-Fy said:

Can I install them in safe mode?

no.

DDU the graphics drivers and try normal booting. Does it crash ?


Please quote or tag me @Void Master,so i can see your reply.

 

Everyone was a noob at the beginning, don't be discouraged by toxic trolls even if u lose 15 times in a row. Keep training and pushing yourself further and further, so u can show those sorry lots how it's done !

Be a supportive player, and make sure to reflect a good image of the game community you are a part of. 

Don't kick a player unless they willingly want to ruin your experience.

We are the gamer community, we should take care of each other !

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