Dead pixel on a brand new display

[Rakanvensiz]

Hello

about 4 days ago i bought a brand new asus vg249q monitor

https://www.asus.com/Monitors/TUF-GAMING-VG249Q/

i noticed that there is a one dead pixel near the top left edge of the screen its not visible at all times since its on the edge
https://imgur.com/a/akNN1R6

i contacted the customer support of the place i bought it and they said its perfectly fine and that asus won't replace the monitor unless there is 3 or more dead pixels on the panel and if i replace it i still might get a one or two dead pixels on the new screen that is positioned in the middle where its clearly visible

the store showed me a photo of the table in this link

it  says that dark dead pixels should be 5 or above for replacement

https://www.asus.com/me-en/support/Warranty/13/24/0/19/SqSPAYIsfecjo9GX/

thats why they refused to replace it

i was concerned about this and wanted to make sure is that true

and thanks

[minibois]

3 minutes ago, Rakanvensiz said:

i contacted the customer support of the place i bought it and they said its perfectly fine and that asus won't replace the monitor unless there is 3 or more dead pixels on the panel and if i replace it i still might get a one or two dead pixels on the new screen that is positioned in the middle where its clearly visible

 

i was concerned about this and wanted to make sure is that true

Yup, that's ISO 13406-2 they are referring to: https://en.wikipedia.org/wiki/ISO_13406-2

https://en.wikipedia.org/wiki/ISO_9241#ISO-9241-302.2C_303.2C_305.2C_307:2008_pixel_defects

 

Consumer monitors fall in class II (2) and thus it is considered a working product when you have up to (per million pixels) 2 dead/hot pixels (black/white) or 5 subpixels (stuck red/blue/green).

Your monitor is 1920x1080 and thus ~2 million, which is why they mentioned that 5 dead pixels or more count.

As far as I know, most countries in the world follow this ISO guideline (ISO standing for International Standards Organization).

 

Doesn't mean I agree with that whole ISO thing, but that's unfortunately the way it goes with monitors.

[Rakanvensiz]

4 minutes ago, minibois said:

Yup, that's ISO 13406-2 they are referring to: https://en.wikipedia.org/wiki/ISO_13406-2

https://en.wikipedia.org/wiki/ISO_9241#ISO-9241-302.2C_303.2C_305.2C_307:2008_pixel_defects

 

Consumer monitors fall in class II (2) and thus it is considered a working product when you have up to (per million pixels) 2 dead/hot pixels (black/white) or 5 subpixels (stuck red/blue/green).

Your monitor is 1920x1080 and thus ~2 million, which is why they mentioned that 5 dead pixels or more count.

As far as I know, most countries in the world follow this ISO guideline (ISO standing for International Standards Organization).

 

Doesn't mean I agree with that whole ISO thing, but that's unfortunately the way it goes with monitors.

Thanks a lot for the help

 

Do you think it’s fine to have it out Of the box with a dead pixel? I was just worried that it might cause something else to the screen or spread and eventually kill the monitor 

 

i used to have an lg 22 inch but didn’t really care about this stuff but since this is the newest monitor I got I was a bit worried

[minibois]

2 minutes ago, Rakanvensiz said:

Do you think it’s fine to have it out Of the box with a dead pixel?

Personally I would not be okay with it, but there is not much that can be done about it; because they have that ISO thing to back themselves up.

Perhaps you could look into the sales laws where you live. For example, where I live we have the (translated): "Law buying from a distance". The distance part referring to buying on the internet, as opposed to buying in a (physical) store.

With that law, we have the right to return a product within 14 days, for whatever reason (including 'no reason'). Within that right to return, we are allowed to use a product, to validate its usefulness (because a consumer couldn't do that in the store, as this product was bought 'from a distance').

 

The store does retain the right to ask a restocking fee, based on the condition of the item (scratches, missing packaging, etc.). With dead pixels, this could be used I suppose. It does always feel kind of scummy, but that's subjective morality.

7 minutes ago, Rakanvensiz said:

I was just worried that it might cause something else to the screen or spread and eventually kill the monitor

In my experience, dead pixels don't spread; but I don't have too much experience with them.

 

It's difficult to say your best plan of action now.

Simply put, you can either:

- 'suck it up' and have a monitor with a dead pixel

- talk with the store and see if maybe with a restocking fee they will take it back (not sure how appealing that would be..)

- do something like shown above with the 'law buying from a distance' which could be morally questionable.

[Rakanvensiz]

4 minutes ago, minibois said:

Personally I would not be okay with it, but there is not much that can be done about it; because they have that ISO thing to back themselves up.

Perhaps you could look into the sales laws where you live. For example, where I live we have the (translated): "Law buying from a distance". The distance part referring to buying on the internet, as opposed to buying in a (physical) store.

With that law, we have the right to return a product within 14 days, for whatever reason (including 'no reason'). Within that right to return, we are allowed to use a product, to validate its usefulness (because a consumer couldn't do that in the store, as this product was bought 'from a distance').

 

The store does retain the right to ask a restocking fee, based on the condition of the item (scratches, missing packaging, etc.). With dead pixels, this could be used I suppose. It does always feel kind of scummy, but that's subjective morality.

In my experience, dead pixels don't spread; but I don't have too much experience with them.

 

It's difficult to say your best plan of action now.

Simply put, you can either:

- 'suck it up' and have a monitor with a dead pixel

- talk with the store and see if maybe with a restocking fee they will take it back (not sure how appealing that would be..)

- do something like shown above with the 'law buying from a distance' which could be morally questionable.

Appreciate the help 

[Rakanvensiz]

5 hours ago, minibois said:

Personally I would not be okay with it, but there is not much that can be done about it; because they have that ISO thing to back themselves up.

Perhaps you could look into the sales laws where you live. For example, where I live we have the (translated): "Law buying from a distance". The distance part referring to buying on the internet, as opposed to buying in a (physical) store.

With that law, we have the right to return a product within 14 days, for whatever reason (including 'no reason'). Within that right to return, we are allowed to use a product, to validate its usefulness (because a consumer couldn't do that in the store, as this product was bought 'from a distance').

 

The store does retain the right to ask a restocking fee, based on the condition of the item (scratches, missing packaging, etc.). With dead pixels, this could be used I suppose. It does always feel kind of scummy, but that's subjective morality.

In my experience, dead pixels don't spread; but I don't have too much experience with them.

 

It's difficult to say your best plan of action now.

Simply put, you can either:

- 'suck it up' and have a monitor with a dead pixel

- talk with the store and see if maybe with a restocking fee they will take it back (not sure how appealing that would be..)

- do something like shown above with the 'law buying from a distance' which could be morally questionable.

hello there again wanted to update you on the situation 

 

i posted the pic on another site and they told me its just dust and not a dead pixel considering the screen is very thin on the sides it has a high chance that dust slips inside the panel

 

here is a pic i snapped with my phone up close and clearly the pixels are working and displaying colors but they get a bit darker once you zoom out

 

https://imgur.com/a/pfdrSNv

 

again thanks alot for the help

[Kaelon]

Yes, those look like neither dead or stuck pixels - and it's likely dust beneath the panel.  You could try and repair this yourself, or you can try and get a can of compressed air (though, we're talking a micro-particle that slipped in a miniscule space in between the panel's glass and the liquid crystal matrix.  So unlikely you can just "blow" it out.  But at least some signs you may be able to troubleshoot or get locally addressed.

 

Personally, if I were dealing with this, I would return to the reseller (preferably, a purchase made through Amazon or Best Buy would cover something like this in the United States). 

[Rakanvensiz]

14 minutes ago, Kaelon said:

Yes, those look like neither dead or stuck pixels - and it's likely dust beneath the panel.  You could try and repair this yourself, or you can try and get a can of compressed air (though, we're talking a micro-particle that slipped in a miniscule space in between the panel's glass and the liquid crystal matrix.  So unlikely you can just "blow" it out.  But at least some signs you may be able to troubleshoot or get locally addressed.

 

Personally, if I were dealing with this, I would return to the reseller (preferably, a purchase made through Amazon or Best Buy would cover something like this in the United States). 

yep just got unlucky but this monitor is completely out of stock everywhere and unfortunately the place i bought it from has no return policy and i doubt they will replace it 

 

will just try to ignore it