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Ram issue 6GB to 3.8gb

ken_mcwilliam
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Go to solution Solved by HotCheeseNachozAndBurritoz,

Did you build this PC or did you get a prebuilt? If you built it yourself, it should be quite easy to troubleshoot. Firstly remove one stick of RAM and see it the system still works and shows ~3 GB. If it works, remove that stick and insert the other RAM stick to test if the system works and shows about ~3GB. If one of the stick works perfectly and the other one shows a lower RAM, the one which shows the lower RAM is likely faulty. If both of them work, try inserting the RAM into the appropriate dual channel slots and perform a CMOS reset. If it does work, go in your BIOS and adjust the RAM frequency to what the manufacturer recommends e.g. 2400 MHz or 3200 MHz.

Posted

I have 6GBs of ram in my system at the moment and it says i only have 3.8GBs on the about page 

I'm using pop os 20.04

my motherboard is the.  I use 3x2GB sticks

                                                     Ram

my lay out                         CPU  -111-- 

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32 bit os?

Main PC:

CPU: AMD Ryzen 5 5600X | RAM:Corsair LPX 3200 mhz (16Gb) 

Mobo:ASUS Strix B550-F Wifi | GPU: MSI RTX 2070 Gaming Z

Case: Sharkoon Nightshark RGB| Storage: 500 GB 970 EVO Plus 1 TB WD blue 500 GB Samsung HDD

Monitor: iiyama G-Master G2470HSU-B1 165Hz

Powersupply: Be Quiet straight Power 10 500 watt

 

 

Main Laptop

CPU: AMD Ryzen 7 4800H | RAM: Team group 16 GB 2666 mhz

GPU: RTX 2060 (MXM swappable)

Monitor: 1080p 120Hz

Storage: 2x 1 TB Samsung 970 EVO NVMe (no raid)

 

 

Second Laptop

CPU: Intel Core I5 1235u,  RAM: Samsung 8 GB 3200 mhz

GPU: IrisXe 80 eu

Storage: 512 GB WD Digital SN530 NVMe

 

Phone:

Xiaomi MI 11

 

Work Phone:

Galaxy A50

 

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Posted

@Wolly9102  

Quote

32 bit os?

That would be my guess, too!  Run 

uname -a

in terminal, and see.

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1 hour ago, sp331yi said:

@Wolly9102  

That would be my guess, too!  Run 


uname -a

in terminal, and see.

its 64 bit.

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6 hours ago, Wolly9102 said:

32 bit os?

its 64 bit.

 
 
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my system IS indeed 64 bit. so how come when I look at my system specs on my pc it says it only has 3.8GBs of ram? 

again my setup is 

 

CPU -111--

my cpu is the i7 920

my os IS 64 bit. 

I have 6GBs of ram in my system. non of them are faulty 

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On 5/20/2020 at 12:38 PM, HotCheeseNachozAndBurritoz said:

How much VRAM do you have? Your RAM could be 5.8 GB out of which 2GB could be VRAM. Feel free to post your output for the "lspci" command without the quotes.

so sorry for the late reply I thought i posted this on reddit.

00:00.0 Host bridge: Intel Corporation 5520/5500/X58 I/O Hub to ESI Port (rev 12)
00:03.0 PCI bridge: Intel Corporation 5520/5500/X58 I/O Hub PCI Express Root Port 3 (rev 12)
00:10.0 PIC: Intel Corporation 7500/5520/5500/X58 Physical and Link Layer Registers Port 0 (rev 12)
00:10.1 PIC: Intel Corporation 7500/5520/5500/X58 Routing and Protocol Layer Registers Port 0 (rev 12)
00:11.0 PIC: Intel Corporation 7500/5520/5500 Physical and Link Layer Registers Port 1 (rev 12)
00:11.1 PIC: Intel Corporation 7500/5520/5500 Routing & Protocol Layer Register Port 1 (rev 12)
00:13.0 PIC: Intel Corporation 7500/5520/5500/X58 I/O Hub I/OxAPIC Interrupt Controller (rev 12)
00:14.0 PIC: Intel Corporation 7500/5520/5500/X58 I/O Hub System Management Registers (rev 12)
00:14.1 PIC: Intel Corporation 7500/5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers (rev 12)
00:14.2 PIC: Intel Corporation 7500/5520/5500/X58 I/O Hub Control Status and RAS Registers (rev 12)
00:15.0 PIC: Intel Corporation 7500/5520/5500/X58 Trusted Execution Technology Registers (rev 12)
00:1a.0 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #4
00:1a.1 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #5
00:1a.2 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #6
00:1a.7 USB controller: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller #2
00:1b.0 Audio device: Intel Corporation 82801JI (ICH10 Family) HD Audio Controller
00:1c.0 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 1
00:1c.1 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Port 2
00:1c.4 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 5
00:1c.5 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 6
00:1d.0 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #1
00:1d.1 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #2
00:1d.2 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #3
00:1d.7 USB controller: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller #1
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev 90)
00:1f.0 ISA bridge: Intel Corporation 82801JIR (ICH10R) LPC Interface Controller
00:1f.2 IDE interface: Intel Corporation 82801JI (ICH10 Family) 4 port SATA IDE Controller #1
00:1f.3 SMBus: Intel Corporation 82801JI (ICH10 Family) SMBus Controller
00:1f.5 IDE interface: Intel Corporation 82801JI (ICH10 Family) 2 port SATA IDE Controller #2
01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Curacao PRO [Radeon R7 370 / R9 270/370 OEM] (rev 81)
01:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Oland/Hainan/Cape Verde/Pitcairn HDMI Audio [Radeon HD 7000 Series]
03:00.0 SATA controller: JMicron Technology Corp. JMB363 SATA/IDE Controller (rev 02)
03:00.1 IDE interface: JMicron Technology Corp. JMB363 SATA/IDE Controller (rev 02)
04:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 03)
05:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 03)
06:06.0 FireWire (IEEE 1394): Texas Instruments TSB43AB23 IEEE-1394a-2000 Controller (PHY/Link)
3f:00.0 Host bridge: Intel Corporation Xeon 5500/Core i7 QuickPath Architecture Generic Non-Core Registers (rev 05)
3f:00.1 Host bridge: Intel Corporation Xeon 5500/Core i7 QuickPath Architecture System Address Decoder (rev 05)
3f:02.0 Host bridge: Intel Corporation Xeon 5500/Core i7 QPI Link 0 (rev 05)
3f:02.1 Host bridge: Intel Corporation Xeon 5500/Core i7 QPI Physical 0 (rev 05)
3f:03.0 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller (rev 05)
3f:03.1 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Target Address Decoder (rev 05)
3f:03.4 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Test Registers (rev 05)
3f:04.0 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 0 Control Registers (rev 05)
3f:04.1 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 0 Address Registers (rev 05)
3f:04.2 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 0 Rank Registers (rev 05)
3f:04.3 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 0 Thermal Control Registers (rev 05)
3f:05.0 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 1 Control Registers (rev 05)
3f:05.1 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 1 Address Registers (rev 05)
3f:05.2 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 1 Rank Registers (rev 05)
3f:05.3 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 1 Thermal Control Registers (rev 05)
3f:06.0 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 2 Control Registers (rev 05)
3f:06.1 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 2 Address Registers (rev 05)
3f:06.2 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 2 Rank Registers (rev 05)
3f:06.3 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 2 Thermal Control Registers (rev 05)
 

 

I have 2Gbs of vram

But why would my GPU take ram from my system. I'm not using a apu. 

for some reason, when i play on minecraft on windows i get like 150 fps with small stutter. on pop os I get under 120.

 sorry not related but wanted to add it if that relates to vram on something. yes to my knowledge my gpu is updated

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3 hours ago, ken_mcwilliam said:

so sorry for the late reply I thought i posted this on reddit.

00:00.0 Host bridge: Intel Corporation 5520/5500/X58 I/O Hub to ESI Port (rev 12)
00:03.0 PCI bridge: Intel Corporation 5520/5500/X58 I/O Hub PCI Express Root Port 3 (rev 12)
00:10.0 PIC: Intel Corporation 7500/5520/5500/X58 Physical and Link Layer Registers Port 0 (rev 12)
00:10.1 PIC: Intel Corporation 7500/5520/5500/X58 Routing and Protocol Layer Registers Port 0 (rev 12)
00:11.0 PIC: Intel Corporation 7500/5520/5500 Physical and Link Layer Registers Port 1 (rev 12)
00:11.1 PIC: Intel Corporation 7500/5520/5500 Routing & Protocol Layer Register Port 1 (rev 12)
00:13.0 PIC: Intel Corporation 7500/5520/5500/X58 I/O Hub I/OxAPIC Interrupt Controller (rev 12)
00:14.0 PIC: Intel Corporation 7500/5520/5500/X58 I/O Hub System Management Registers (rev 12)
00:14.1 PIC: Intel Corporation 7500/5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers (rev 12)
00:14.2 PIC: Intel Corporation 7500/5520/5500/X58 I/O Hub Control Status and RAS Registers (rev 12)
00:15.0 PIC: Intel Corporation 7500/5520/5500/X58 Trusted Execution Technology Registers (rev 12)
00:1a.0 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #4
00:1a.1 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #5
00:1a.2 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #6
00:1a.7 USB controller: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller #2
00:1b.0 Audio device: Intel Corporation 82801JI (ICH10 Family) HD Audio Controller
00:1c.0 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 1
00:1c.1 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Port 2
00:1c.4 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 5
00:1c.5 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 6
00:1d.0 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #1
00:1d.1 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #2
00:1d.2 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #3
00:1d.7 USB controller: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller #1
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev 90)
00:1f.0 ISA bridge: Intel Corporation 82801JIR (ICH10R) LPC Interface Controller
00:1f.2 IDE interface: Intel Corporation 82801JI (ICH10 Family) 4 port SATA IDE Controller #1
00:1f.3 SMBus: Intel Corporation 82801JI (ICH10 Family) SMBus Controller
00:1f.5 IDE interface: Intel Corporation 82801JI (ICH10 Family) 2 port SATA IDE Controller #2
01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Curacao PRO [Radeon R7 370 / R9 270/370 OEM] (rev 81)
01:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Oland/Hainan/Cape Verde/Pitcairn HDMI Audio [Radeon HD 7000 Series]
03:00.0 SATA controller: JMicron Technology Corp. JMB363 SATA/IDE Controller (rev 02)
03:00.1 IDE interface: JMicron Technology Corp. JMB363 SATA/IDE Controller (rev 02)
04:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 03)
05:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 03)
06:06.0 FireWire (IEEE 1394): Texas Instruments TSB43AB23 IEEE-1394a-2000 Controller (PHY/Link)
3f:00.0 Host bridge: Intel Corporation Xeon 5500/Core i7 QuickPath Architecture Generic Non-Core Registers (rev 05)
3f:00.1 Host bridge: Intel Corporation Xeon 5500/Core i7 QuickPath Architecture System Address Decoder (rev 05)
3f:02.0 Host bridge: Intel Corporation Xeon 5500/Core i7 QPI Link 0 (rev 05)
3f:02.1 Host bridge: Intel Corporation Xeon 5500/Core i7 QPI Physical 0 (rev 05)
3f:03.0 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller (rev 05)
3f:03.1 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Target Address Decoder (rev 05)
3f:03.4 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Test Registers (rev 05)
3f:04.0 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 0 Control Registers (rev 05)
3f:04.1 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 0 Address Registers (rev 05)
3f:04.2 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 0 Rank Registers (rev 05)
3f:04.3 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 0 Thermal Control Registers (rev 05)
3f:05.0 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 1 Control Registers (rev 05)
3f:05.1 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 1 Address Registers (rev 05)
3f:05.2 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 1 Rank Registers (rev 05)
3f:05.3 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 1 Thermal Control Registers (rev 05)
3f:06.0 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 2 Control Registers (rev 05)
3f:06.1 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 2 Address Registers (rev 05)
3f:06.2 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 2 Rank Registers (rev 05)
3f:06.3 Host bridge: Intel Corporation Xeon 5500/Core i7 Integrated Memory Controller Channel 2 Thermal Control Registers (rev 05)
 

 

I have 2Gbs of vram

But why would my GPU take ram from my system. I'm not using a apu. 

for some reason, when i play on minecraft on windows i get like 150 fps with small stutter. on pop os I get under 120.

 sorry not related but wanted to add it if that relates to vram on something. yes to my knowledge my gpu is updated

Ussually with APUs and integrated graphics, some of your RAM might be used. In your case, it shouldn't be a problem since you are using a dedicated GPU. Are you certain that Windows shows 6GB of RAM while playing Minecraft? I am sorry that I am asking you to post outputs for commands but I am interested to know what kernel version you are using

Quote

uname -r

and the output the

Quote

free

command gives. Lastly make sure your system is up to date and all the drivers are installed. I think you can use Pop Shop to do so. This should not be happening under normal circumstances but if it is happening, it could be an issue of hardware support by the version of the kernel you are using. Are you using some piece of hardware that is relatively new? If that is the case, you would want the bleeding edge Linux kernel. Try booting from a Manjaro Live USB (they also offer Gnome if that is what you are used to). You do not have to install Manjaro but run the

Quote

free

command from a Manjaro Live USB and let us know what you find. If it works, the issue was most likely an older version of the Linux kernel. As much as I would like to recommend Ubuntu based distros like Mint and Pop OS, many times they do not work with newer hardware out of the box because they use an older Linux kernel. This does increase stability but it has an impact on hardware support. Most experienced Linux users can change the kernel to a newer version and deal with driver issues but that can be a lot of work. Switching distributions however is a lot easier for the beginner. All you have to do is copy over your home folder and install the packages you need. First we must identify if the issue indeed is the old Linux kernel before we can discuss your options.

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11 hours ago, HotCheeseNachozAndBurritoz said:

Ussually with APUs and integrated graphics, some of your RAM might be used. In your case, it shouldn't be a problem since you are using a dedicated GPU. Are you certain that Windows shows 6GB of RAM while playing Minecraft? I am sorry that I am asking you to post outputs for commands but I am interested to know what kernel version you are using

and the output the

command gives. Lastly make sure your system is up to date and all the drivers are installed. I think you can use Pop Shop to do so. This should not be happening under normal circumstances but if it is happening, it could be an issue of hardware support by the version of the kernel you are using. Are you using some piece of hardware that is relatively new? If that is the case, you would want the bleeding edge Linux kernel. Try booting from a Manjaro Live USB (they also offer Gnome if that is what you are used to). You do not have to install Manjaro but run the

command from a Manjaro Live USB and let us know what you find. If it works, the issue was most likely an older version of the Linux kernel. As much as I would like to recommend Ubuntu based distros like Mint and Pop OS, many times they do not work with newer hardware out of the box because they use an older Linux kernel. This does increase stability but it has an impact on hardware support. Most experienced Linux users can change the kernel to a newer version and deal with driver issues but that can be a lot of work. Switching distributions however is a lot easier for the beginner. All you have to do is copy over your home folder and install the packages you need. First we must identify if the issue indeed is the old Linux kernel before we can discuss your options.

For the First command it's 

5.4.0-7629-generic

 

for the free command 

 

              total        used        free      shared  buff/cache   available
Mem:        4025528     2987920      125692      403188      911916      389164
Swap:       4193784     2042896     2150888
 

I might switch to manjaro 

but when I went there my wifi was very slow. 

even on pop os. but I think i just need to updated the drivers when I get there.

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2 hours ago, ken_mcwilliam said:

For the First command it's 

5.4.0-7629-generic

 

for the free command 

 

              total        used        free      shared  buff/cache   available
Mem:        4025528     2987920      125692      403188      911916      389164
Swap:       4193784     2042896     2150888
 

I might switch to manjaro 

but when I went there my wifi was very slow. 

even on pop os. but I think i just need to updated the drivers when I get there.

Does Manjaro show you the  6 GB RAM? You might want to try updating your WiFi drivers for sure but in case it doesn't work, I remember using a program called ndiswrapper in the past which can load a Windows XP wireless driver. I do not know if it still works with the newer Linux kernels but you can always get a good USB WiFi adapter with out of the box Linux support for cheap or another Wireless card.

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20 hours ago, HotCheeseNachozAndBurritoz said:

Does Manjaro show you the  6 GB RAM? You might want to try updating your WiFi drivers for sure but in case it doesn't work, I remember using a program called ndiswrapper in the past which can load a Windows XP wireless driver. I do not know if it still works with the newer Linux kernels but you can always get a good USB WiFi adapter with out of the box Linux support for cheap or another Wireless card.

Manjaro says the same thing. 3.8GBs. should I test if one of my sticks are faulty? if so, how? 

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Posted (edited)
  • Solution

Did you build this PC or did you get a prebuilt? If you built it yourself, it should be quite easy to troubleshoot. Firstly remove one stick of RAM and see it the system still works and shows ~3 GB. If it works, remove that stick and insert the other RAM stick to test if the system works and shows about ~3GB. If one of the stick works perfectly and the other one shows a lower RAM, the one which shows the lower RAM is likely faulty. If both of them work, try inserting the RAM into the appropriate dual channel slots and perform a CMOS reset. If it does work, go in your BIOS and adjust the RAM frequency to what the manufacturer recommends e.g. 2400 MHz or 3200 MHz.

Edited by HotCheeseNachozAndBurritoz
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