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My new m.2 is not recognized

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Posted · Original PosterOP

I recently bought a kingston A2000. I added it into my computer (HP ak-001nc) but the drive is not being recognized not even by disk manager, nor bios or diskpart.

What should I do to fix this?

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call kingston? RMA it?

check your bios update and make sure you have PCI-e lanes available in your CPU.

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Posted · Original PosterOP
17 minutes ago, VioDuskar said:

call kingston? RMA it?

check your bios update and make sure you have PCI-e lanes available in your CPU.

i really dont know what RMA is. How can i check the PCI-e lanes

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You cannot check the PCIe lanes at all as that is internally wired and depends on the motherboard layout. Based on the looks of the M.2 socket, it is designed for NVMe SSDs (M-Key). The SSDs that are by default found in the slot are SATA SSDs (probably for price reduction), yet it should work with NVMe SSDs. RMA means "Return merchandise authorization" which basically just means send it in for repair.

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Posted · Original PosterOP
1 minute ago, Benji said:

You cannot check the PCIe lanes at all as that is internally wired and depends on the motherboard layout. Based on the looks of the M.2 socket, it is designed for NVMe SSDs (M-Key). The SSDs that are by default found in the slot are SATA SSDs (probably for price reduction), yet it should work with NVMe SSDs. RMA means "Return merchandise authorization" which basically just means send it in for repair.

there is a m.2 m key slot available and a marking next to it saying SSD, there is also an option to exchange my ODD for an ssd but that would be a different connector

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Well, it is supposed to go in the M.2 slot with the marking SSD next to it. But it doesn't work for you? Do you have any other NVMe SSDs on hand to test?

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Posted · Original PosterOP
2 minutes ago, Benji said:

Well, it is supposed to go in the M.2 slot with the marking SSD next to it. But it doesn't work for you? Do you have any other NVMe SSDs on hand to test?

The ssd is not being recognized by anything on my computer, the only other is located as a bootdrive for a different pc, wont that be a problem?

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If you just quickly throw it in the laptop to test and enter the BIOS to see if it is even detected, no, it won't be a problem. That is what I would do to see if it failed.

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Posted · Original PosterOP
Just now, Benji said:

If you just quickly throw it in the laptop to test and enter the BIOS to see if it is even detected, no, it won't be a problem. That is what I would do to see if it failed.

okay i can try. brb

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Posted · Original PosterOP
1 hour ago, Benji said:

If you just quickly throw it in the laptop to test and enter the BIOS to see if it is even detected, no, it won't be a problem. That is what I would do to see if it failed.

no luck

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In that case it might be that your laptop doesn't actually support NVMe drives. Did you have a SATA SSD pre-installed in the system?

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Posted · Original PosterOP
16 minutes ago, Benji said:

In that case it might be that your laptop doesn't actually support NVMe drives. Did you have a SATA SSD pre-installed in the system?

no ssd installed, there is just a nvme slot with a label ssd, cpu supports nvme

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In that case I would assume that it really just supports SATA or is disabled in some machines that only come with HDDs (although I would assume the former), which is really unusual on a modern system.

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Posted · Original PosterOP
10 minutes ago, Benji said:

In that case I would assume that it really just supports SATA or is disabled in some machines that only come with HDDs (although I would assume the former), which is really unusual on a modern system.

thank you for your help

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