Jump to content
Search In
  • More options...
Find results that contain...
Find results in...

Asus G14 screen goes black

Recommended Posts

Posted · Original PosterOP

I got my Asus Rog Zephyrus G14 delivered yesterday. Its performance is as good as everybody imagined with the AMD 4900HS processor.


But the screen suddenly goes dark at times (mostly while using Chrome). I have to long press power button to restart it. 


Anyone having similar issues? 

Link to post
Share on other sites

RMA it imo - sounds like something isn't working right.

Link to post
Share on other sites

This is, apparently, a known issue. My screen started doing it today too. (Got my laptop on Tuesday, didn't start until 2 days later, but I've mostly been running games until today.)

There are several threads on Reddit about it. From one of the posts:

It's believed to be something to do with the drivers on the Radeon chip. if you press Windows+shift+ctrl+b it'll perk the computer back up because it actually boots the drivers again on the chip. Most haven't had issues with it while running games(since it switches to the RTX, and it's a Radeon issue.) Also try turning Freesync off in the radeon chip settings, it's under Radeon Lite(in your programs)

Link to post
Share on other sites

has anyone looked into upgrading the ram or is it just me i know 16 is enough but i'm looking into future proofing this laptop any suggestions also i've had the laptop for about a month some problems you might face is over heating and of course the blackout on the screen other than that this laptop has been great

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now