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zaki owais

this item cannot be added to your library because it is restricted from your country!

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Posted · Original PosterOP

I gifted a copy of Ark:SE to a friend. Both of our regions are same. But it says "this item cannot be added to your library because it is restricted from your country"  everytime he "Accepts" the gift.
And yes ,we are in a region where the game can be redeemed.

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Posted · Original PosterOP
Just now, 5x5 said:

change his region via steam and accept it

But his region and my region are the same.

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Look like something for Steam support, not here imo.


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You say you are from same "region", but not same country. So did you get notice before buying gift if game was restricted to region or countries? If so, then that notification should have listed countries where game can be gifted in. As said in Steam support https://support.steampowered.com/kb_article.php?ref=1266-QFZC-2141#gifts

 

Steam uses your ISP location to tell where you are at.


^^^^ That's my post ^^^^
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Is he using a VPN ? that the problem.


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