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Scruffy90

No clue whats causing this issue with my Alienware monitor

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Posted · Original PosterOP

I tried troubleshooting with Dell and Alienware support. Unfortunately they were less than helpful. 
 

I recently purchased an Alienware AW3418DW and about a day or so later, I started encountering an odd issue. 
 

I am unsure as to what may be causing it. The only thing I could figure out is that it happens whenever a usb cable is connected to the monitor from the pc.

 

I have swapped all of the cables just now in hopes that that may be the issue.

 

I have attached a video of the issue. Can anyone assist me with troubleshooting?

 

Thanks!


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try a different power outlet maybe. it looks like it lacks the wattage for a consistant image.


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Posted · Original PosterOP
6 minutes ago, LucidLegends said:

try a different power outlet maybe. it looks like it lacks the wattage for a consistant image.

Its currently connected to my UPS' surge protector outlets. Let me plug it directly into the wall and see if that changes anything. 


Rig 1 - Windows 10 Edu | Asus Sabertooth TUF x99 | i7 6800k @ 4.4ghz | 2 x 16gb G.Skill Ripjaw V 3200mhz | Gigabyte g1 Gaming GTX 980ti 6gb | Samsung Evo 960 500gb + 2 x 2TB Seagate Barracuda | EVGA Supernova 650 G2 | 2 x Dell u2713hm + LG 34uc87c | XPS 15 9560

Rig 2 - Windows 10 Edu | Gigabyte GA-Z77-UD3H | i7 3770k @ 4.7ghz | 4x 8gb Corsair XMS | Samsung 840 Pro 256gb + 2TB Seagate Barracuda | Corsair HX650 | Dell S2415H

 

 

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Posted · Original PosterOP
32 minutes ago, LucidLegends said:

try a different power outlet maybe. it looks like it lacks the wattage for a consistant image.

So I made two discoveries. Whenever I plug something into the front usb ports of the monitor, it triggers that behavior. The issue corrects itself after the front usb devices are unplugged and the display port cable is pulled. 
 

It occurs intermittently when devices are connected to the rear usb ports


Rig 1 - Windows 10 Edu | Asus Sabertooth TUF x99 | i7 6800k @ 4.4ghz | 2 x 16gb G.Skill Ripjaw V 3200mhz | Gigabyte g1 Gaming GTX 980ti 6gb | Samsung Evo 960 500gb + 2 x 2TB Seagate Barracuda | EVGA Supernova 650 G2 | 2 x Dell u2713hm + LG 34uc87c | XPS 15 9560

Rig 2 - Windows 10 Edu | Gigabyte GA-Z77-UD3H | i7 3770k @ 4.7ghz | 4x 8gb Corsair XMS | Samsung 840 Pro 256gb + 2TB Seagate Barracuda | Corsair HX650 | Dell S2415H

 

 

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