Adobe Creative Cloud disappearing

[Mikealongo]

 

Hi to everyone,

 

Today I was forced to update the ACC app, but when the update sinishes the ACC disappeared.

 

I tried the following (that I found in a Adobe forum) :

 

"1) Uninstall Creative Cloud Desktop Manager :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

2) Delete following folders : ( If you don't see any folder skip that step )

C:\Program Files (x86)\Common Files\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager

C:\Program Files (x86)\Adobe\Creative Cloud Folders

C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista  )

C:\Program DATA \Adobe\ rename the file SL-STORE as SL-STORE_OLD"

 

But afte re installing the ACC app the installer jus "Finishes" but without installing the app.

 

When i go into the install directory I fiand a Creative Cloud exe but when i execute it (even as a administrator) nothing happens...

 

I also tryed to restart the computer...

 

Do yo guys know how can I solv it?

TY in advance

[Syaoran]

2 hours ago, Alexsolo said:

When removing installed software with this tool it scrubs the registry and removed any related entries.

 

After which I would follow up with a Ccleaner clean and registry cleanup as well.

That's really BAD advice!

Never use a register cleaner, it causes more harm than good!

[Mikealongo]

12 hours ago, Alexsolo said:

Here's a free to use tool that might be helpful, called Geek Uninstaller

 

https://geekuninstaller.com

 

When removing installed software with this tool it scrubs the registry and removed any related entries.

 

After which I would follow up with a Ccleaner clean and registry cleanup as well.

 

https://www.ccleaner.com

 

Then reboot the PC, reinstall the ACC app.

 

10 hours ago, Syaoran said:

That's really BAD advice!

Never use a register cleaner, it causes more harm than good!

I was in my way to do it till I saw your response

 

What should i do then?

 

I know that the have a application cleaning app (or whatever) but my main concern is if that this app deletes lightroom or another program such as photoshop audition...

[Mikealongo]

Forget about it, i just found the solution,

 

When I tried to unninstall ACC app the app doesnt unnisntal, but downloading the ACC app unnisntaler app (Wtf) i can unninstall it an install it again just fine!

 

https://helpx.adobe.com/es/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Ty