Sound system switching from 5.1 to 2.1

[Jaax13]

Hello :) I have finally gotten around to use my new sound system Concept E450 Digital from Teufel. The issue i keep having is that it sometimes it drops from 5.1 to 2.1. I have no idea what causes this. I connected the speakers twice since i thought it was an issue with the wiring, however when i use them with my phone via Bluetooth, it does not seem to have this issue, only when they are connected to my desktop.  The audio software is up to date, so i dont know if that would be the issue. I am not exactly good when it comes to tech and hardware so any help would be appreciated regarding my issue. 

Thank you very much!

[BetaEffect]

2 minutes ago, Jaax13 said:

Hello I have finally gotten around to use my new sound system Concept E450 Digital from Teufel. The issue i keep having is that it sometimes it drops from 5.1 to 2.1. I have no idea what causes this. I connected the speakers twice since i thought it was an issue with the wiring, however when i use them with my phone via Bluetooth, it does not seem to have this issue, only when they are connected to my desktop.  The audio software is up to date, so i dont know if that would be the issue. I am not exactly good when it comes to tech and hardware so any help would be appreciated regarding my issue. 

Thank you very much!

How do you connect your sound system to your desktop?

 

 

[Jaax13]

Its connected via USB

[BetaEffect]

5 minutes ago, Jaax13 said:

Its connected via USB

check if your windows sound is set to 5.1 audio.

 

right-click on sound symbol in taskbar

Edited March 21, 2020 by BetaEffect
added picture

[Jaax13]

 

Just now, BetaEffect said:

check if your windows sound is set to 5.1 audio.

Yes it is set to 5.1

 

There is a part i found in the manual which says: 'If you have set the output to 5.1CH, but the input signal consists of fewer channels, the Concept E 450 will generate an upmix and emit sound in PRO LOGIC ll'.

When the sound drops, the PRO LOGIC ll light on the display goes dark. I am sorry if i did not explain the issue well but i am unsure on what is happening with the speakers.

[BetaEffect]

5 minutes ago, Jaax13 said:

Yes it is set to 5.1

has the media you are playing 5.1 audio and the player you are using is also set to 5.1 output.

[Jaax13]

1 minute ago, BetaEffect said:

has the media you are playing 5.1 audio and the player you are using is also set to 5.1 output.

Yes. Playing music via youtube so i assume so.

[BetaEffect]

2 minutes ago, Jaax13 said:

Yes. Playing music via youtube so i assume so.

im not sure if youtube gives you 5.1 audio.

 

do you have some local content with 5.1 audio, a blu-ray or something.

 

can you send me a link to the youtube video you tried?

[Jaax13]

Just now, BetaEffect said:

im not sure if youtube gives you 5.1 audio.

 

do you have some local content with 5.1 audio, a blu-ray or something.

 

can you send me a link to the youtube video you tried?

I listened to a lot of music from youtube the last 2 days. Yesterday they were working perfectly almost the entire day, however the issue came back this morning. It also happens when i played a game which counts as local content? 

[BetaEffect]

3 minutes ago, Jaax13 said:

I listened to a lot of music from youtube the last 2 days. Yesterday they were working perfectly almost the entire day, however the issue came back this morning. It also happens when i played a game which counts as local content? 

as far as i know, most youtube content is just stereo or fake surround. if it has real surround then only at 1080p or higher quality.

 

games count as local content if audio is setup correctly.

 

try netflix content if you can with the win10 netflix app.

[Jaax13]

3 minutes ago, BetaEffect said:

as far as i know, most youtube content is just stereo or fake surround. if it has real surround then only at 1080p or higher quality.

 

games count as local content if audio is setup correctly.

 

try netflix content if you can with the win10 netflix app.

The sound drops during a video and then comes back 5 seconds later or 3 minutes later. It happened during a 1 hour youtube mix to drop and come back a dozen times. I doubt that youtube is the issue.