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SkyPhantom

Windows Randomly Power Off And Restarting

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Posted · Original PosterOP

Hi, I've been having this problem for a couple of weeks now where my computer randomly loses display, powers everything down (rgb goes off, fans go off), and then boots back up again. I've tried updating windows and display drivers and it's still happening. I checked event viewer and this is the only thing I see related to the issue: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

My system specs are:

AMD Ryzen 3600

MSI b450 Tomohawk MAX (Latest BIOS)

G.Skill Ripjaws 2x8gb 3200mhz

Powercolor Red Devil Radeon RX 5700 xt (Latest Driver)

Samsung 860 EVO 500gb

Seagate Barracuda 2tb 7200rpm

Corsair RM650x

Windows 10 64 bit (Version 1909)

 


Mesh Devil

AMD Ryzen 3600 | MSI b450 Tomohawk MAX G.Skill Ripjaws 2x8 3200mhz

Powercolor Red Devil RX 5700 xt

Samsung 860 EVO 500 GB | Seagate Barracuda 2 TB

Corsair RM650x

Fractal Design Meshify C Tempered Glass

 

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5 minutes ago, SkyPhantom said:

Hi, I've been having this problem for a couple of weeks now where my computer randomly loses display, powers everything down (rgb goes off, fans go off), and then boots back up again. I've tried updating windows and display drivers and it's still happening. I checked event viewer and this is the only thing I see related to the issue: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

My system specs are:

AMD Ryzen 3600

MSI b450 Tomohawk MAX (Latest BIOS)

G.Skill Ripjaws 2x8gb 3200mhz

Powercolor Red Devil Radeon RX 5700 xt (Latest Driver)

Samsung 860 EVO 500gb

Seagate Barracuda 2tb 7200rpm

Corsair RM650x

Windows 10 64 bit (Version 1909)

 

 

THESE ARE NOT MY WORDS I FOUND THIS WITH A BASIC GOOGLE SEARCH

 

Please try these options one by one and check after each option. 

1. Troubleshoot Power 
Type troubleshoot in Cortana Search > Click Troubleshoot > Scroll down > Click Power > Run the troubleshooter > Follow on-screen direction. 

2. Restore Default for Power Settings 
Windows Key+I > System > Power & sleep > Click Additional power settings to open Power options > Click Change Plan Settings > Click Restore default settings for this plan 

3. Disable Fast Startup 
Reach to Power options as in previous step > Click Choose what the power buttons do > Click Change settings that are currently unavailable > Scroll down to Shutdown settings and uncheck Turn on fast startup > Click Save changes 

4. Uninstall / Install Battery Driver (Only for laptops) 
Shut down your computer > Detach power chord > Remove battery (if fixed no need to remove) > Attach power chord > Reboot your computer 
Windows Key+X > Device Manager > Expand Batteries > Right-click Microsoft ACPI-Compliant System > Uninstall > Shutdown the computer > Remove the power chord > Attach your battery > Attach your power chord > Reboot the computer to automatically install the driver 

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Posted · Original PosterOP
11 minutes ago, ViciousViper175 said:

do you still have that psu warranty?

 

Yes the PSU does have a warranty, since I got it only a little while ago. Before I go about RMAing it I want to make sure if that's the problem.


Mesh Devil

AMD Ryzen 3600 | MSI b450 Tomohawk MAX G.Skill Ripjaws 2x8 3200mhz

Powercolor Red Devil RX 5700 xt

Samsung 860 EVO 500 GB | Seagate Barracuda 2 TB

Corsair RM650x

Fractal Design Meshify C Tempered Glass

 

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Posted · Original PosterOP
25 minutes ago, KeyzHostHD said:

 

THESE ARE NOT MY WORDS I FOUND THIS WITH A BASIC GOOGLE SEARCH

 

Please try these options one by one and check after each option. 

1. Troubleshoot Power 
Type troubleshoot in Cortana Search > Click Troubleshoot > Scroll down > Click Power > Run the troubleshooter > Follow on-screen direction. 

2. Restore Default for Power Settings 
Windows Key+I > System > Power & sleep > Click Additional power settings to open Power options > Click Change Plan Settings > Click Restore default settings for this plan 

3. Disable Fast Startup 
Reach to Power options as in previous step > Click Choose what the power buttons do > Click Change settings that are currently unavailable > Scroll down to Shutdown settings and uncheck Turn on fast startup > Click Save changes 

4. Uninstall / Install Battery Driver (Only for laptops) 
Shut down your computer > Detach power chord > Remove battery (if fixed no need to remove) > Attach power chord > Reboot your computer 
Windows Key+X > Device Manager > Expand Batteries > Right-click Microsoft ACPI-Compliant System > Uninstall > Shutdown the computer > Remove the power chord > Attach your battery > Attach your power chord > Reboot the computer to automatically install the driver 

Did all those, I'll see if it happens again.


Mesh Devil

AMD Ryzen 3600 | MSI b450 Tomohawk MAX G.Skill Ripjaws 2x8 3200mhz

Powercolor Red Devil RX 5700 xt

Samsung 860 EVO 500 GB | Seagate Barracuda 2 TB

Corsair RM650x

Fractal Design Meshify C Tempered Glass

 

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Can you replicate this issue or is it very random? 

 

First thing I would do is test the RAM with memtest86 via USB or I would use the software within the Ryzen DRAM Calculator (google it, download it - this is the simplest way to test the RAM)

 

Let the tests run for a while and see if you get any issues with the memory.  


Workstation Laptop: Dell Precision 7540, Xeon E-2276M, 32gb DDR4, Quadro T2000 GPU, 4k display

Ryzen Rig 2: ASrock B450 Pro4 ATX, Ryzen 7 1700 @ 4.2ghz all core 1.4vCore, AMD R9 Fury X w/ Swiftech KOMODO waterblock, Custom Loop 2x240mm + 1x120mm radiators in push/pull 16gb (2x8) 3600mhz V-Color Skywalker (or 4x8gb DDR4 2666mhz for large tasks), Corsair HX850 PSU, 128gb Patriot Scorch NVMe Win 10 boot drive, 500gb Samsung 840 EVO SSD, CoolerMaster HAF XM Case.  DSI 90-Key Mechanical Keyboard w/ Cherry Red switches, Zalman ZM-GM1 mouse, Hannspree HF207 and Acer AL2016W monitors

https://www.3dmark.com/3dm/37004594?

Ryzen Rig 1: ASUS B350-PRIME ATX, Ryzen 7 1700, Sapphire R9 Fury Tri-X Nitro 4gb HBM, 16gb (2x8) 3200mhz V-Color Skywalker, ANTEC Earthwatts 750w PSU, MasterLiquid Lite 120 AIO cooler in Push/Pull config as rear exhaust, 250gb Samsung 850 Evo SSD, Patriot Burst 240gb SSD, Cougar MX330-X Case.  Zalman K600S keyboard, Zalman ZM-GM1 mouse, Acer XF270HU 2560x1440 144hz IPS monitor

https://www.3dmark.com/3dm/37628874?

Dwight: The Mixed Metals Loop Media Center.  Ask me about it.  Currently decommissioned to move to an mATX setup on a new MOBO once I pick one out

Schrute: ASUS M5A99FX Pro R2.0, FX 8350, 2x Gigabyte HD 7850 2gb GPUs in crossfire, 16gb (4x4) Corsair Vengeance DDR3 1600mhz, Sparkle/FSP 650w PSU, PCCOOLING 160w TDP air cooler, 60gb Patriot SSD Win 10 boot drive, 1tb WDBlack HDD, Rosewill Nautilus 1.0 case.  Logitech Wireless Keyboard and Mouse, Roku 55" 4k TV

Micro Form Factor Dell OptiPlex 3040: Dell 0MGK50 A02, i3-6100T, 2x4gb DDR3 1600, Team Group 120gb SSD, 500gb Seagate 7mm HDD attached storage, Windows 10 Pro, Logitech K400+, USB Wifi adapter all vesa mounted to the back of a 37" 1080p TV for form factor in the kitchen

Linux Box: Toshiba Laptop, i7 620M, NVS graphics, 2gb ram tinker toy at the moment.  Running Manjaro at the moment

APU Laptop: I need to clean this things TIM up so it can boot into Windows 7 for more than 5 minute before overheating at idle, it has things, I just haven't been on it in 2 years or so

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Posted · Original PosterOP
On 3/8/2020 at 5:30 PM, Tristerin said:

Can you replicate this issue or is it very random? 

 

First thing I would do is test the RAM with memtest86 via USB or I would use the software within the Ryzen DRAM Calculator (google it, download it - this is the simplest way to test the RAM)

 

Let the tests run for a while and see if you get any issues with the memory.  

It seems completely random to me. It doesn't matter if I'm on the web, playing a game, or just on the desktop. Also I forgot to mention it also happens sometimes when I wake up the PC from sleep. I'll run the RAM tests when I get the chance, and I'll tell you the results. 


Mesh Devil

AMD Ryzen 3600 | MSI b450 Tomohawk MAX G.Skill Ripjaws 2x8 3200mhz

Powercolor Red Devil RX 5700 xt

Samsung 860 EVO 500 GB | Seagate Barracuda 2 TB

Corsair RM650x

Fractal Design Meshify C Tempered Glass

 

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Posted · Original PosterOP

I ran eight of the Ryzen DRAM Calculator tests with each one about 2gb to test all 16gb of RAM, and they all got to over 100% with no issues.


Mesh Devil

AMD Ryzen 3600 | MSI b450 Tomohawk MAX G.Skill Ripjaws 2x8 3200mhz

Powercolor Red Devil RX 5700 xt

Samsung 860 EVO 500 GB | Seagate Barracuda 2 TB

Corsair RM650x

Fractal Design Meshify C Tempered Glass

 

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