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hammerwhammer

Dell not recognizing more RAM

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Posted · Original PosterOP

To start off with, I apologize if this needs to go into a different forum.

 

I have a Dell Inspiron 15-3552 with 4gb RAM. I decided to upgrade the memory from 4 gb to 8 gb.

The original memory: 4gb DDR3 (came with the computer, single stick)

The new memory: Pacific Sun 8gb PC3-12800 (1600MHz) DDR3.

The laptop detects that the amount of memory has changed, however in the bios (and control panel) it still only shows 4 gb of memory.
There is no apparent way to change it from the bios which is running 4.4.0 (the latest version). 

Pacific Sun was told about the issue and claimed that the new memory "should work."

Computer OS: windows 10,  64 bit

 

Any help and advice would be greatly appreciated. 

 

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Posted · Original PosterOP
4 minutes ago, Srijan Verma said:

reset cmos and see if it works

 

What is the best way to do this without removing the CMOS battery?

To remove the CMOS battery requires taking almost everything out of the laptop case.

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4 minutes ago, hammerwhammer said:

What is the best way to do this without removing the CMOS battery?

To remove the CMOS battery requires taking almost everything out of the laptop case.

you have to remove cmos


Main Rig: Custom Built: AMD Ryzen 3 3200G @ 3.6Ghz, 2x8GB Kingston Valueram @ 2666Mhz, Radeon Vega 8, Gigabyte A320M-S2H, Kingston 120Gb M.2 SSD,WD Blue 2.5 Inch 1tb HDD,Cooler Master MWE450, Aerocool CS-100

Laptop: HP ProBook X360 G1 EE: Pentium N4200 @ 1.1Ghz, 4Gb DDR3 1600Mhz 128Gb SSD
NAS Server: Dell OptiPlex 7010: Dual core Celeron G1610 @ 2.6Ghz 4GB DDR3 Ram, 500GB Single HDD

Mothballed Optiplex: Dual core Celeron G1810, 4Gb Ram, 250Gb HDD

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