Apple issues new/old (School assignment)

[Deuxez]

First of all: i dont have any problem with an apple product. This is just for school. Im currently looking for things Apple got problems with. Ive so far written about these 2 things: Price (on all of their products like apple stand xD) and the Bendgate accident on the Iphone 7. But i need a 3rd one. Do anyone know a big issue that apple got/had? (dont need any salty apple fans in the comments. We all like diffrent things ok?)

[circeseye]

there was the antenna issue on the 5 or 6. and apple responding "your holding it wrong"

[MkaiL]

Butterfly keyboard!

[Deuxez]

Just now, circeseye said:

there was the antenna issue on the 5 or 6. and apple responding "your holding it wrong"

Hahaha really? Sounds like a good thing to write about.. Love their "response". Imma chekc if anyone else got anything diffrent. 

[Deuxez]

Just now, MkaiL said:

Butterfly keyboard!

ah not really an "issue". Mostly a prefrence thingy.

[minibois]

1 minute ago, DankDeuxez said:

First of all: i dont have any problem with an apple product. This is just for school. Im currently looking for things Apple got problems with. Ive so far written about these 2 things: Price (on all of their products like apple stand xD) and the Bendgate accident on the Iphone 7. But i need a 3rd one. Do anyone know a big issue that apple got/had? (dont need any salty apple fans in the comments. We all like diffrent things ok?)

(Not an Apple hater here, this list is for educational purposes).

 

The main two I think would be interesting are:

- All the issues with the butterfly switches on their last two or three macbook generations

- Issues way in the past with Nvidia GPU's in Macbook Pros. From what I remember the combination of a videocard on your MBP caused some boards to warp. This is still seen as the reason why Nvidia and Apple don't work together.

 

Antennagate is also good ('you're holding your phone wrong') or the issue with some Macbook Pros in the last couple of years the ribbon cable coming undone from the screen

[minibois]

1 minute ago, DankDeuxez said:

Hahaha really? Sounds like a good thing to write about.. Love their "response". Imma chekc if anyone else got anything diffrent. 

3 minutes ago, circeseye said:

there was the antenna issue on the 5 or 6. and apple responding "your holding it wrong"

That was the iPhone 4, it's usually called antennagate

https://www.engadget.com/2010/06/24/apple-responds-over-iphone-4-reception-issues-youre-holding-th/

Steve Jobs'  response at the bottom.

[berberries]

2 minutes ago, DankDeuxez said:

ah not really an "issue". Mostly a prefrence thingy.

its not the preference problem, Look up "butterfly switch failure" a tiny bit of dust or crumbs in the early ones caused them to just fail outright.

[MkaiL]

4 minutes ago, DankDeuxez said:

ah not really an "issue". Mostly a prefrence thingy.

Tell that to the owners of macbooks with failing keyboards. Apple wouldn't "improve" the design (adding a membrane cover) if there wasn't a problem, continued by offering a repair program and eventually switching back to their old scissor switches.

[circeseye]

you really want to learn about issues or complaints with apple products, Louis Rossmann can tell ya and show you, he repairs them
https://www.youtube.com/channel/UCl2mFZoRqjw_ELax4Yisf6w

[rx590overclocker]

11 minutes ago, DankDeuxez said:

First of all: i dont have any problem with an apple product. This is just for school. Im currently looking for things Apple got problems with. Ive so far written about these 2 things: Price (on all of their products like apple stand xD) and the Bendgate accident on the Iphone 7. But i need a 3rd one. Do anyone know a big issue that apple got/had? (dont need any salty apple fans in the comments. We all like diffrent things ok?)

Bro, u gotta discuss the THERMAL THROTTLING.  Macs have SUCKY thermals.  They have to hack the parts sometimes so they will run at higher temps without shutting down.  this reduces performance, and lifetime.  higher temps, leads to the laptop dying faster, which leads to buying a new mac sooner, so apple gets more money.

[Zando_]

Just now, rx590overclocker said:

Bro, u gotta discuss the THERMAL THROTTLING.  Macs have SUCKY thermals.  They have to hack the parts sometimes so they will run at higher temps without shutting down.  this reduces performance, and lifetime.  higher temps, leads to the laptop dying faster, which leads to buying a new mac sooner, so apple gets more money.

No. The top end, highest spec models can have thermal issues (that they did, to their credit, fix with the new 16" model). Those aren't actually the majority, funnily enough a lot of people don't need and don't purchase the highest spec possible. The more standard Macs (aka base model processor ones) are fine thermals wise. Hit up to the high 90s under full synthetic load, but never throttle clocks down below stock, similar to literally any other very thin laptop with a quad core stuffed in it. 

As for those "high" temps killing the laptops... my mid-2012 MacBook Pro is 8 years old at this point, it also hits the high 90s under synthetic load, it's still kicking with very little issue (only problems are with ultrawides, which are a weird resolution and aspect ratio that didn't exist at the time that Mac was made so it's kinda funky with them). 

[jj9987]

Here's a bunch of MacBook issues that you can look up: https://www.macworld.co.uk/feature/mac/macbook-problems-recalls-3699153/

[Touch My Hamm]

I would argue that price isn't a problem. They are allowed to charge what they want for their product. If people didnt care for the price they wouldn't purchase it. So I believe they have a good price for what they believe covers their cost plus ability to make a profit. If I made X products I can charge what I want, that doesnt mean anyone will purchase it... Price and cost of a product is relative to the consumer market they are shooting for. Do people go to Lamborghini and complain its too expensive? Or what about mansions? These products are meant for a specific client, that doesn't mean you can criticize the choice of price tag but I wouldn't classify it as a "Problem" with the product. 

[rx590overclocker]

Just now, GodSeph said:

I would argue that price isn't a problem. They are allowed to charge what they want for their product. If people didnt care for the price they wouldn't purchase it. So I believe they have a good price for what they believe covers their cost plus ability to make a profit. If I made X products I can charge what I want, that doesnt mean anyone will purchase it... Price and cost of a product is relative to the consumer market they are shooting for. Do people go to Lamborghini and complain its too expensive? Or what about mansions? These products are meant for a specific client, that doesn't mean you can criticize the choice of price tag but I wouldn't classify it as a "Problem" with the product. 

price is a MAJOR problem.  what is better about them?  You are essentially paying hundreds, for a different OS.

[Touch My Hamm]

3 minutes ago, rx590overclocker said:

price is a MAJOR problem.  what is better about them?  You are essentially paying hundreds, for a different OS.

Then purchase something else? That is why there is competition in the computer space. If nobody purchased X product then they would either redesign it or change pricing as we saw with the trashcan Mac and a few other stepping stones from Apple. My argument is that its not Problem not that you can criticize the prices and such. There are most likely some that are prices incorrectly and they will either change the price or discontinue the product line. 

[IntMD]

Off the top of my head the below for just the Macbooks alone. There are probably more. I've only had a quick look at the below links so they may/may not actually be relevant.

 

• The Macbook keyboards dying - they eventually extended the warranty cover on these and have now replaced with a different keyboard design - https://support.apple.com/keyboard-service-program-for-mac-notebooks
• The Macbook Nvidia GPUs dying and Apples awesome fix for this.... (I think the fix for this was the piece of shoe rubber jammed in the chassis in order to press the GPU back on to the board instead of reballing/resoldering/replacing the GPU) - https://forums.tomsguide.com/faq/how-to-fix-macbook-pro-graphics-card-issues.428324/
• The Macbook screen flex cable being too short so if it was opened and closed normally, it would eventually just break. - https://venturebeat.com/2019/01/22/apples-latest-macbook-pro-issue-is-a-flimsy-600-lcd-backlight-cable/
• The Macbook battery recalls - https://www.tomsguide.com/us/apple-macbook-battery-recall,news-30412.html

[Jtalk4456]

34 minutes ago, GodSeph said:

I would argue that price isn't a problem. They are allowed to charge what they want for their product. If people didnt care for the price they wouldn't purchase it. So I believe they have a good price for what they believe covers their cost plus ability to make a profit. If I made X products I can charge what I want, that doesnt mean anyone will purchase it... Price and cost of a product is relative to the consumer market they are shooting for. Do people go to Lamborghini and complain its too expensive? Or what about mansions? These products are meant for a specific client, that doesn't mean you can criticize the choice of price tag but I wouldn't classify it as a "Problem" with the product. 

I would agree price is not a problem as the consumer decides what it is worth to them. However I would say price is a problem with their repairs. Not specifically the cost of repair, but the lack of repair knowledge and/or intentional malice depending on who you talk to leading to entire motherboards being replaced when one little cable is not fully plugged in.

People go in with minor issues that can be fixed in a heartbeat and they are told the whole device is toast and needs a logic board that pretty much is the cost of getting a new device. Also they are often told their data cannot be saved when it can easily be saved if they actually tried to repair the device.

 

1 hour ago, DankDeuxez said:

First of all: i dont have any problem with an apple product. This is just for school. Im currently looking for things Apple got problems with. Ive so far written about these 2 things: Price (on all of their products like apple stand xD) and the Bendgate accident on the Iphone 7. But i need a 3rd one. Do anyone know a big issue that apple got/had? (dont need any salty apple fans in the comments. We all like diffrent things ok?)

 

58 minutes ago, MkaiL said:

Butterfly keyboard!

What I would personally do for the paper is focus not on individual issues like the butterfly keyboard, but on their response, or lack thereof, to issues and design flaws. The "features" and "small number of users" and the membrane added, but certainly not because the keyboard is flawed! Their mentality of nothing ever being wrong and even when it is, they charge you to fix manufacturers defects that other companies face a recall with. If you focus on one issue you won't have a lot to say, but if you take a stance on the broader company policy when dealing with issues, you can fill as many pages as you need for this paper. 

Also I second looking into Louis Rossman videos. 

Also what class is making you write about Apple? Or was this a topic you chose?

[Touch My Hamm]

4 minutes ago, Jtalk4456 said:

I would agree price is not a problem as the consumer decides what it is worth to them. However I would say price is a problem with their repairs. Not specifically the cost of repair, but the lack of repair knowledge and/or intentional malice depending on who you talk to leading to entire motherboards being replaced when one little cable is not fully plugged in.

People go in with minor issues that can be fixed in a heartbeat and they are told the whole device is toast and needs a logic board that pretty much is the cost of getting a new device. Also they are often told their data cannot be saved when it can easily be saved if they actually tried to repair the device.

I would agree that their practice of repairs is not up to what it should be but mine was price of X product price only. If we go into every nook and cranny then we will be here all day. but their repair and "genius" bar is kinda silly lol. I used to work in a chain store that had something like this and it was less about fixing and more about selling services lol. 

[RichardR]

1 hour ago, DankDeuxez said:

Bendgate accident on the Iphone 7

They also left out a layer of the screen causing touch issues which could be resolved by bending the phone diagonally!!

The fix was a new screen (still missing the layer) not covered under warranty.

[Kisai]

1 hour ago, DankDeuxez said:

First of all: i dont have any problem with an apple product. This is just for school. Im currently looking for things Apple got problems with. Ive so far written about these 2 things: Price (on all of their products like apple stand xD) and the Bendgate accident on the Iphone 7. But i need a 3rd one. Do anyone know a big issue that apple got/had? (dont need any salty apple fans in the comments. We all like diffrent things ok?)

Bendgate has been an issue with the 6 as well.

 

Like for example, the lightning port sucks, and results in disconnections at random. The touch screen is to sensitive, simply putting the phone in a pocket will still register touches even if it was locked before going in. The fingerprint sensor on the 6s, and possibly others got super-hot under at least one version of iOS. iOS 12 bricked my iPhone 6S by letting the battery completely discharge and won't charge. This is a known issue with iphones

 

That last one has been a thing for some time.

https://www.forbes.com/sites/gordonkelly/2018/09/29/apple-iphone-xs-max-battery-life-charging-problem-price-cost-iphone-xr-update/#3dcbc9045a3d

 

[Zando_]

59 minutes ago, rx590overclocker said:

price is a MAJOR problem.  what is better about them?  You are essentially paying hundreds, for a different OS.

Eh they're not far off from comparable thin'n'lights on the MacBook side, the Mac Pro's most common configs are price and spec competitive with Windows based competition, iMacs... I don't think really have any competitors? That one Microsoft giant tablet All in One thing? Main place Apple overcharges is RAM and SSD space, other than that no, price isn't a major issue at all. 
 

37 minutes ago, IntMD said:

Off the top of my head the below for just the Macbooks alone. There are probably more. I've only had a quick look at the below links so they may/may not actually be relevant.

 

• The Macbook keyboards dying - they eventually extended the warranty cover on these and have now replaced with a different keyboard design - https://support.apple.com/keyboard-service-program-for-mac-notebooks
• The Macbook Nvidia GPUs dying and Apples awesome fix for this.... (I think the fix for this was the piece of shoe rubber jammed in the chassis in order to press the GPU back on to the board instead of reballing/resoldering/replacing the GPU) - https://forums.tomsguide.com/faq/how-to-fix-macbook-pro-graphics-card-issues.428324/
• The Macbook screen flex cable being too short so if it was opened and closed normally, it would eventually just break. - https://venturebeat.com/2019/01/22/apples-latest-macbook-pro-issue-is-a-flimsy-600-lcd-backlight-cable/
• The Macbook battery recalls - https://www.tomsguide.com/us/apple-macbook-battery-recall,news-30412.html

These are all valid. The Nvidia GPU issue is a massive one, though to be fair that issue is Nvidia's GPUs for that gen being basically all faulty. 

Keyboard is a current an ongoing issue with all butterfly switch keebs AFAIK, flex cable was one set of MacBooks and I think they have a repair program in place for those. Same as the keyboards that was a design issue, pushing stuff so thin it became much less reliable. In my own - small sample size based - experience, haven't had any issues with any of the recent MacBook Pros/Airs we use at work, but we'll see if we run into any issues as time goes by. 

I've read 2013-gen "Trash Can" Mac Pros cooked their GPUs if you ran the higher SKUs, due to insufficient cooling. I haven't seen anything of issue on iMacs but I haven't looked into those a bunch tbf. 

On the iOS side, they had the derped antennae thing with the iPhone 4 (again design mistake, fixed with the next generation). The whole battery thing too, though that wasn't really a hardware issue, it was normal battery degradation that Apple dealt with correctly... juuust they didn't inform the end user, which was not the correct way to do things. 

 

 

[Commodus]

1 hour ago, rx590overclocker said:

price is a MAJOR problem.  what is better about them?  You are essentially paying hundreds, for a different OS.

It varies from product to product, but there are a few things I can think of.

 

Better base design.  It's amazing how you can spend over $1K on a Windows laptop and still get a flimsy chassis, screen wobble, a crappy trackpad, that sort of thing.  Apple did rightfully take blowback over its butterfly keyboards, but that's actually a rare (if prominent) design miss; in general, Macs are solidly-built machines with lots of little touches that Windows makers ignore (look at the Mac Pro's super-quiet, cable-free design as an example).  I know anecdotes aren't everything, but I've heard way too many horror stories about Windows machines that come down to the OEM cheaping out on design and components.  When there are faults with Macs -- and don't get me wrong, they clearly happen -- they tend to be due to hard-to-predict internal issues.

 

Better access to and quality of support.  It's great that many Windows PC vendors offer on-site support, and I wish Apple did that beyond a handful of its customers.  But the crappiness that passes for Windows PC support outside of that is ridiculous.  Phone techs who frequently don't know anything beyond the script (AppleCare is better in my experience), and may even have trouble speaking your language; run-arounds that leave you getting your third repair in as many months; and for the most part, there's no wide network of official stores you can go to (Surface devices having a notable exception).  I really don't like that the solutions for in-person support in Windows land typically involve either paying extra for an official on-site service plan or hoping a third-party shop won't screw it up.

 

Your computer isn't a billboard.  You know how you complain that your new PC is covered in stickers, ships with third-party bloatware, and even Windows 10 itself is advertising things in the Start menu?  Yeah, that doesn't happen in the Mac world.  Macs cost more in part because Apple doesn't try to subsidize the cost through marketing deals.  I know it doesn't usually take a ton of work to peel off stickers or uninstall a dodgy antivirus suite, but why should you have to do that in the first place?  I'm glad Surface PCs exist, because it'd otherwise be hard to find a major Windows OEM that treats you like a person rather than an advertising target. 

 

Displays.  Apple has a knack for screens in various ways.  For one, it's still wild how behind Windows is on greater-than-4K screens.  It's not just that Windows' scaling is worse, it's that 5K and sharper screens tend to involve serious kludges like combining multiple display signals.  The value is worse, too -- I like to joke how Apple throws in a full computer with its 5K display for the price Windows vendors often charge for a 5K monitor by itself.  And then there's laptop displays... why is it that choices in the Windows laptop world tend to be split between either a mediocre 1080p panel or a 4K touchscreen that still isn't super-accurate and kills your battery life?  Whether or not touch would help, Apple at least seems to use good all-around laptop screens.

 

 

[The_russian]

59 minutes ago, Kisai said:

 

Like for example, the lightning port sucks, and results in disconnections at random

I know it’s a small sample size, but I have never had a problem with the lightning connector, and most if not all of the problems I have seen people have with the connector was due to a crappy 3rd party knockoff. The oem cable from Apple might not be good, but the connector itself is great. I remember both Linus and Luke saying on a WAN show that they actually like lighting connectors.

[Deuxez]

3 hours ago, berberries said:

its not the preference problem, Look up "butterfly switch failure" a tiny bit of dust or crumbs in the early ones caused them to just fail outright.

Ah ok. I thought it was like a prefrence problem. like most people hated how they switched from one thing to another.