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ButaroMan

NVIDIA GeForce GTX 1650 Unsupported Video Driver

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Posted · Original PosterOP

Hello,

I have a NVIDIA GeForce GTX 1650 graphics card and when I try to open Adobe Premiere 14.0 I receive the following error:

Unsupported Video Driver

 

Here's the systems compatibility report:

System Components:

Operating System    Windows v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Video    Intel(R) UHD Graphics 630 v.26.20.100.7262
----------------------------------------------------------------------------
    No conflicts to report.

Video    NVIDIA GeForce GTX 1650 v.25.21.14.1971
----------------------------------------------------------------------------
1.    NVIDIA has identified a bug which causes random crashes in your Adobe application and has provided a fix in driver version 430.86. This driver update is strongly recommended.
    URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-nvidia.html

Audio    Intel(R) Display Audio v.10.27.0.5
----------------------------------------------------------------------------
    No conflicts to report.

Audio    Microsoft Streaming Service Proxy v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Audio    NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.11.1.0
----------------------------------------------------------------------------
    No conflicts to report.

Audio    Realtek(R) Audio v.6.0.1.8652
----------------------------------------------------------------------------
    No conflicts to report.

Network    Bluetooth Device (Personal Area Network) v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Network    ExpressVPN TAP Adapter v.9.24.2.45
----------------------------------------------------------------------------
    No conflicts to report.

Network    Killer(R) Wi-Fi 6 AX1650x 160MHz Wireless Network Adapter (200NGW) v.21.50.1.1
----------------------------------------------------------------------------
    No conflicts to report.

Network    Microsoft Kernel Debug Network Adapter v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Network    Microsoft Wi-Fi Direct Virtual Adapter v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Network    Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Network    WAN Miniport (IKEv2) v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Network    WAN Miniport (IP) v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Network    WAN Miniport (IPv6) v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Network    WAN Miniport (L2TP) v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Network    WAN Miniport (Network Monitor) v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Network    WAN Miniport (PPPOE) v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Network    WAN Miniport (PPTP) v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Network    WAN Miniport (SSTP) v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.


____________________________________________________________________________

Analyzing project: Untitled.prproj
    Details in file "SystemCompatibilityReport.ProjectAnalysis.txt"
    No errors were found.

____________________________________________________________________________

GPU Sniffer Log:
GPUSniffer launching with test mask 254
GPU Sniffer Output: 
GPUSniffer testing 254
Initializing GPU Tech:
    Try CUDA: 1
    Try OpenCL: 1
    Try Metal: 1
    Try Vulkan: 1
    KernelLoadAction: 0
    UseOpenGLContext: 0000000000000000
    UseDeviceContext: 0000000000000000
    UseD3D11Context: 0000000000000000
CUDA system device count: 1
    Found CUDA device index: 0 Name: GeForce GTX 1650
        No capability restrictions detected - adding device to list
OpenCL system device count: 2
    Found OpenCL device Name: GeForce GTX 1650 supportsSSG: 0
    Skipping nVidia OpenCL device
    Found OpenCL device Name: Intel(R) UHD Graphics 630 supportsSSG: 0
        No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1650/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 419.71 25.21.14.1971
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 1
Monitor 0 properties -
   Size: (0, 0, 3840, 2160)
   Max texture size: 32768
   Supports non-power of two: 1
   Shaders 444: 1
   Shaders 422: 1
   Shaders 420: 1


--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 - 
   Name: GeForce GTX 1650
   Vendor: NVIDIA
   Capability: 7.5
   Driver: 10
   Total Video Memory: 4096MB
OpenCL Device 1 - 
   Name: Intel(R) UHD Graphics 630
   Vendor: Intel
   Capability: 2.1
   Driver: 2.1
   Total Video Memory: 12998MB
GPU Sniffer result: 62


____________________________________________________________________________

In Process GPU Initialization Log:
Initializing GPU Tech:
    Try CUDA: 1
    Try OpenCL: 1
    Try Metal: 0
    Try Vulkan: 0
    KernelLoadAction: 2
    UseOpenGLContext: 0000000000000000
    UseDeviceContext: 0000000000000000
    UseD3D11Context: 0000000025613998
CUDA system device count: 1
    Found CUDA device index: 0 Name: GeForce GTX 1650
        No capability restrictions detected - adding device to list
OpenCL system device count: 2
    Found OpenCL device Name: GeForce GTX 1650 supportsSSG: 0
    Skipping nVidia OpenCL device
    Found OpenCL device Name: Intel(R) UHD Graphics 630 supportsSSG: 0
        No capability restrictions detected - adding device to list
Finished gpu initialization in 292619 ms

____________________________________________________________________________

    Debug database settings:
        All settings default value

____________________________________________________________________________

    Notable Preferences: 
        Enable hardware decoding: 1
        Last used renderer name: CUDA 
        Enable display color management:  Not set (will use default value) 
        Enable Extended Dynamic Range Monitoring:  Not set (will use default value) 
        Write clip markers to XMP:  Not set (will use default value) 
        Enable growing files:  Not set (will use default value) 
        Missing font replacement:  Not set (will use default value) 

 

 

 

 

Can someone help me?

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First try and remove the old driver with DDU and then go to Nvidias website and install the latest. Hopefully that fixes it.


Please ping or quote me if you want a response. :) 

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

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it says in the logs, that you should update your driver, because of crashes (I don't really trust logs they are mostly awful), but it's a first step, if that won't work, use DDU as already suggested.

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