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spartaman64

Almost all lenovo thinkpads have USB C problems

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Posted · Original PosterOP
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ThinkPad laptops from 2017 to 2019 reportedly contain defective USB-C ports. First reported by Notebookcheck, the problems are widespread enough for Lenovo to post a support page titled "Critical Intel Thunderbolt Software and Firmware Updates."

Based on that document, the USB-C ports in more than a dozen ThinkPad laptops are experiencing serious issues. Lenovo posted a list of symptoms customers could encounter if they own a defective device: 

Quote

Lenovo ThinkPad USB-C problems
USB-C port not working
Intel Thunderbolt controller not visible in the OS/Device Manager
USB-C or Thunderbolt docking stations not visible or having connectivity problems
HDMI output not available
System battery not charging with a USB-C power adapter connected to the USB-C port
Intel Thunderbolt pop-up error message
Intel Thunderbolt safe mode error message
BIOS Thunderbolt communication error or hang during POST

Quote

Lenovo posted a full list of affected laptops, and it's not pretty: 

Spoiler

P43s (Type 20RH, 20RJ)
P52 (Type 20M9, 20MA)
P52s (Type 20LB, 20LC)
P53s (Type 20N6, 20N7)
P71 (type 20HK, 20HL)
T470 (Type 20HD, 20HE)
T470 (Type 20JM, 20JN)
T470s (type 20HF, 20HG)
T470s (type 20JS, 20JT)
T480 (Type 20L5, 20L6)
T480s (type 20L7, 20L8)
T490 (Type 20N2, 20N3)
T490 (Type 20RY, 20RX)
T490 (Type 20Q9, 20QH)
T490s (Type 20NX, 20NY)
T570 (Type 20H9,20HA)
T570 (Type 20JW, 20JX)
T580 (Type 20L9, 20LA)
T590 (Type 20N4, 20N5)
X1 Carbon 5th Gen - (Type 20HR, 20HQ)
X1 Carbon 6th Gen - (Type 20KH, 20KG)
X1 Carbon 7th Gen - (Type 20QD, 20QE)
X1 Carbon 7th Gen - (Type 20R1, 20R2)
X1 Yoga 2nd Gen (Type 20JD, 20JE, 20JF, 20JG)
X1 Yoga 3rd Gen (Type 20LD, 20LE, 20LF, 20LG)
X1 Yoga 4th Gen (Type 20QF, 20QG)
X1 Yoga 4th Gen (Type 20SA, 20SB)
X1 Tablet 3rd Gen (Type 20KJ, 20KK)
X280 (Type 20KF, 20KE)
Yoga 370 (Type 20JJ, 20JH)
X380 Yoga (Type 20NN, 20QN)
X390 (Type 20Q0, 20Q1)
X390 Yoga (Type 20LH, 20LJ)
P51 (Type 20MM, 20MN)
P51 (Type 20HH, 20HJ)
P51s (Type 20HB, 20HC)
P51s (Type 20JY, 20K0)
P72 (Type 20MB, 20MC)

 

Quote

If you own a ThinkPad laptop, go to Lenovo's support page, scroll to the bottom and download the appropriate drivers. 

These driver and firmware packages are designed to fix any USB-C problems. If they don't, Lenovo urges you to reach out to Lenovo Technical Support. Lenovo is adding more drivers for more laptops, if yours isn't currently listed. 

 

source: https://www.tomsguide.com/news/nearly-all-thinkpads-have-defective-usb-c-ports-what-to-do-now

Seems like a big oversight for lenovo to not have the proper driver support for their usb C ports especially on their professional grade products which are supposidly better built and have more quality control. If you own one of these laptops and are wondering why your usb c ports are not functioning well now you know.

 

edit:

louis rossmann made a video on it

some details from the video:

-the firmware was made by intel

-its a firmware problem as other people said but it makes the physical chip degrade and if the chip become too degraded then it need a chip replacement

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What's going on with Windows laptop quality as of late?  I know glitches in laptops are far from unheard of, but lately there's been a rash of reports about problems with Dell, Lenovo and others... and it's not the $400 Best Buy specials that have always been crappy, but the premium XPS and ThinkPad models where you'd expect at least some consideration for build quality.

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Yeah, buying a few thousand dollar laptop and a few hundred dollar dock for them not to work is a pretty massive oversight. 

 

But I think this just goes to show every manufacturer can have issues with particular models. So for as much as people like to hate on certain companies, no one is perfect


Judge the product by it's own merits, not by the Company that created it.

 

 

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Dang. So its a Thunderbolt related issue, meaning my T495 is unaffected.

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2 minutes ago, DeScruff said:

Dang. So its a Thunderbolt related issue, meaning my T495 is unaffected.

I'm in the same boat. Only USB-C port on my E595 is for charging.

 

Still kind of sad to hear about.

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Good thing I returned my ThinkPad P1 Gen 2 a few months ago. It's a piece of garbage in every way.


CPU: Intel® Core i7-950 @ 2.03 GHz 0.96V Motherboard: Gigabyte GA-X58A-UD3R (BCLK: 135) CPU Cooler: NZXT HAVIK 140 & Noctua NA-SRC10 RAM: Corsair Dominator DDR3-1600 7-7-7-19 (1x2GB), Crucial DDR3-1600 7-7-7-19 (2x4GB), Crucial Ballistix Sport DDR3-1600 7-7-7-19 (1x4GB) GPU: ASUS GeForce® GTX 770 DirectCU II 2GB (Core Clock: 1050 MHz, Memory Clock: 3505 MHz) SSD: Samsung 860 EVO 2.5" 1TB (Windows 10 Enterprise x64) HDD: WD Green 3.5" 1TB (7.2K RPM), WD Blue 3.5" 1TB (7.2K RPM) PSU: Corsair AX860i & CableMod ModFlex Cables (White) Case: Fractal Design Meshify C TG (White) Fans: Intake: 1x Dynamic X2 GP-12, Exhaust: 1x Dynamic X2 GP-12 Monitors: LG 24GL600F 23.6" 1080p 144Hz 300 nit TN FreeSync, Samsung S24D390 23.4" 1080p 60Hz 250 nit PLS Keyboard: Logitech G710+ (Cherry MX Browns) Mouse: Logitech G502 Proteus Spectrum Mouse Pad: Steelseries QcK (Medium) Audio: Bose SoundSport In-Ear Headphones (Charcoal) Racing Wheel: Logitech G27 & Six-Speed Shifter

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T430 gang is unaffected


Brands I wholeheartedly reccomend (though do have flawed products): Apple, Razer, Corsair, Asus, Gigabyte, bequiet!, Noctua, Fractal, GSkill (RAM only)

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PSU Tier List (Latest)-

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Main PC: See spoiler tag

Laptop: 2014 Macbook Air i5, 4GB RAM, 128GB SSD

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PCPartPicker Part List: https://pcpartpicker.com/list/gKh8zN

CPU: AMD Ryzen 9 3900X 3.8 GHz 12-Core OEM/Tray Processor  (Purchased For $419.99) 
Motherboard: Asus ROG Crosshair VIII Formula ATX AM4 Motherboard  (Purchased For $356.99) 
Memory: G.Skill Trident Z RGB 32 GB (2 x 16 GB) DDR4-3000 Memory  (Purchased For $130.00) 
Storage: Kingston Predator 240 GB M.2-2280 NVME Solid State Drive  (Purchased For $40.00) 
Storage: Crucial MX300 1.05 TB 2.5" Solid State Drive  (Purchased For $100.00) 
Storage: Western Digital Red 8 TB 3.5" 5400RPM Internal Hard Drive  (Purchased For $180.00) 
Video Card: Gigabyte GeForce RTX 2070 8 GB WINDFORCE Video Card  (Purchased For $370.00) 
Case: Fractal Design Define R6 USB-C ATX Mid Tower Case  (Purchased For $100.00) 
Power Supply: Corsair RMi 1000 W 80+ Gold Certified Fully Modular ATX Power Supply  (Purchased For $120.00) 
Optical Drive: Asus DRW-24B1ST/BLK/B/AS DVD/CD Writer  (Purchased For $75.00) 
Total: $1891.98
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2020-04-02 19:59 EDT-0400

身のなわたしはる果てぞ  悲しわたしはかりけるわたしは

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33 minutes ago, DeScruff said:

So its a Thunderbolt related issue

It appears to be a firmware issue or an issue with the specific controllers that Lenovo uses. Otherwise more laptops would be affected. 


Laptop: 2016 13" nTB MacBook Pro Core i5 | Phone: iPhone 8 Plus 64GB | Wearables: Apple Watch Sport Series 2 | CPU: R5 2600 | Mobo: ASRock B450M Pro4 | RAM: 16GB 2666 | GPU: ASRock RX 5700 8GB | Case: Apple PowerMac G5 | OS: Win 10 | Storage: 480GB PNY SSD & 2TB WD Green HDD | PSU: Corsair CX600M | Display: Dell 27 Gaming Monitor S2719DGF 1440p @155Hz, Dell UZ2215H 21.5" 1080p, ViewSonic VX2450wm-LED 23.6" 1080p | Cooling: Wraith Prism | Keyboard: G610 Orion Cherry MX Brown | Mouse: G303 | Audio: Audio Technica ATH-M50X & Blue Snowball
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Lenovo is such shoddy garbage. Had one laptop and it was pretty much disintegrating in front of my eyes. I've literally never had so many absurd problems with any device in 20+ years. Not touching anything Lenovo ever again.

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1 hour ago, RejZoR said:

Lenovo is such shoddy garbage. Had one laptop and it was pretty much disintegrating in front of my eyes. I've literally never had so many absurd problems with any device in 20+ years. Not touching anything Lenovo ever again.

Their Thinkpads aren't any worse than any other laptops. Can't vouch for others as I haven't used em.


Quote me to see my reply!

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CPU: Xeon X5650 OC'd to 4.4GHz @ 1.36V (courtesy of @XR6) Motherboard: Asus Sabertooth X58 RAM: 4x4GB G.Skill DDR3 1866MHz GPU: Asus RX 570 Strix Storage: WD Blue 1TB and a 128GB Kingston UV400 PSU: EVGA 600B Case: Fractal Design Define C Monitor: Dell G2410T and two Dell P2210 on a Steelcase Eyesite triple monitor stand Mouse: Logitech G403 Prodigy Wireless Keyboard: Northgate Omnikey Ultra Mousepad: Steelseries QcK XL with stitched edge Headset:  Sennheiser HD598SE

 

I like old-ass keyboards, Volvos, Thinkpads, and fountain pens.

 

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Isn't it unusual for a software problem to last that long?   A hardware bug I could understand, no one wants to recall hardware, but software can be fixed with an update.

 


QuicK and DirtY. Read the CoC it's like a guide on how not to be moron.  Also I don't have an issue with the VS series.

Sometimes I miss contractions like n't on the end of words like wouldn't, couldn't and shouldn't.    Please don't be a dick,  make allowances when reading my posts.

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3 minutes ago, kelvinhall05 said:

Their Thinkpads aren't any worse than any other laptops. Can't vouch for others as I haven't used em.

Older thinkpads are solid owned a t420 and now own a t450s 


PC Specs: 

CPU - intel i7 3770

8 GB DDR3 RAM

GTX 1060 6GB 

Storage: 1TB SSD + 2TB HDD 

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3 minutes ago, VenomZ_ said:

Older thinkpads are solid owned a t420 and now own a t450s 

Both my X260 and X1C4 are great. Haven't used anything seriously older than that, although the T61 I played with a bit was pretty solid.


Quote me to see my reply!

SPECS:

CPU: Xeon X5650 OC'd to 4.4GHz @ 1.36V (courtesy of @XR6) Motherboard: Asus Sabertooth X58 RAM: 4x4GB G.Skill DDR3 1866MHz GPU: Asus RX 570 Strix Storage: WD Blue 1TB and a 128GB Kingston UV400 PSU: EVGA 600B Case: Fractal Design Define C Monitor: Dell G2410T and two Dell P2210 on a Steelcase Eyesite triple monitor stand Mouse: Logitech G403 Prodigy Wireless Keyboard: Northgate Omnikey Ultra Mousepad: Steelseries QcK XL with stitched edge Headset:  Sennheiser HD598SE

 

I like old-ass keyboards, Volvos, Thinkpads, and fountain pens.

 

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Yeah use Lenovo laptops here at work.. wish they never moved away from the full on docking stations.. never had any issues with those, moment they moved to USB-C there have been no end of issues especially with the terrible port replicators.. 

 

at least they have now recognized there is a problem.. 

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9 hours ago, DeScruff said:

Dang. So its a Thunderbolt related issue, meaning my T495 is unaffected.

I speculate, but on Dell, there is a separate Thunderbolt Driver and Thunderbolt firmware. Dell laptops between 2016 and 2019 came with anything up to version is 40. It looks like Lenovo includes this in the BIOS firmware.

 

I have a Lenovo Legion, which isn't on the list, because it doesn't have Thunderbolt 3.

 

Note what's on the Lenovo page:

Quote

Lenovo recommends users immediately update the applicable systems with these Intel Driver and Firmware packages. 

Then it lists NVM versions , these correlate pretty much with what I've seen on Dell's. Even if you don't have a Lenovo laptop, if you have a laptop that you know has TB3, check your manufacturer for thunderbolt firmware updates.

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Why am I not surprised...


Specs: CPU - Intel i7 8700K @ 5GHz | GPU - Gigabyte GTX 970 G1 Gaming | Motherboard - ASUS Strix Z370-G WIFI AC | RAM - XPG Gammix DDR4-3000MHz 32GB (2x16GB) | Main Drive - Samsung 850 Evo 500GB M.2 | Other Drives - 7TB/3 Drives | CPU Cooler - Corsair H100i Pro | Case - Fractal Design Define C Mini TG | Power Supply - EVGA G3 850W

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Any recommendation for a strong computational workstation outside of Dell and Thinkpads? They both really don't seem like solid investments for my team. Every single linux user switched to mac :(

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12 hours ago, RejZoR said:

Lenovo is such shoddy garbage. Had one laptop and it was pretty much disintegrating in front of my eyes. I've literally never had so many absurd problems with any device in 20+ years. Not touching anything Lenovo ever again.

I'm yet to see a Lenovo phone/tablet/PC that has no issues with its USB charging port 

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18 hours ago, Commodus said:

What's going on with Windows laptop quality as of late?  I know glitches in laptops are far from unheard of, but lately there's been a rash of reports about problems with Dell, Lenovo and others... and it's not the $400 Best Buy specials that have always been crappy, but the premium XPS and ThinkPad models where you'd expect at least some consideration for build quality.

Our Latitude 7400 2-in-1's at work are by far the nicest laptops we've ever had for sure, but they have also had the most issues.

Things like:
Headphone jacks not working
Trackpads squeaking (? lol)
a few WiFi card failures too

also up until the latest BIOS, they physically got very hot on the left side (too hot, many complaints from our users)

 

Fortunately, Dell ProSupport is AMAZING. You call/chat them and next thing you know they are asking what address to send a tech or the part to NEXT DAY.


"There is nothing more difficult than fixing something that isn't all the way broken yet." - Author Unknown

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26 minutes ago, bcredeur97 said:

Our Latitude 7400 2-in-1's at work are by far the nicest laptops we've ever had for sure, but they have also had the most issues.

Things like:
Headphone jacks not working
Trackpads squeaking (? lol)
a few WiFi card failures too

also up until the latest BIOS, they physically got very hot on the left side (too hot, many complaints from our users)

 

Fortunately, Dell ProSupport is AMAZING. You call/chat them and next thing you know they are asking what address to send a tech or the part to NEXT DAY.

That support is great -- just wish you didn't have to rely on it!  The ideal is quality support you never have to use.

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19 hours ago, spartaman64 said:

 

source: https://www.tomsguide.com/news/nearly-all-thinkpads-have-defective-usb-c-ports-what-to-do-now

Seems like a big oversight for lenovo to not have the proper driver support for their usb C ports especially on their professional grade products which are supposidly better built and have more quality control. If you own one of these laptops and are wondering why your usb c ports are not functioning well now you know.

OOOOH. This might make some sense. I was trying to get a 3-4 TB disk "erased/copy/data moved" through IIRC a Lenovo USB in Windows 10 at the time. Win 10 just failed at like 5kbs, while in Linux it was fine at  (USB 2.0 limits on the HDD caddy IIRC) 300mbps. But so far, not had that "bug" again, but not tried it in MS Win 10 so far.

 

PS, this was also a Ideapad and USB 3.0 type A... so might be those models got quicker updates?

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15 hours ago, RejZoR said:

Lenovo is such shoddy garbage. Had one laptop and it was pretty much disintegrating in front of my eyes. I've literally never had so many absurd problems with any device in 20+ years. Not touching anything Lenovo ever again.

Strange. The two I have experience with (one possible before/just after the acquisition, and one that;s not that old) have lasted well. Yeah, dropping/knocking has cracked the sides of the case, but unless alli/metal, I do that to all the laptops. :P

 

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Well, My P52 is on the list, but really haven't had any issues with it.  Tho it could be because I only use it to swap between headphones on my Pixel and my laptop when working.
 

This DOES remind me of the HP wireless problem from 2007-9 where it "could" be a driver issue, or a card issue, or require replacing the entire motherboard under warranty. So many laptops to take apart.  Usually we just replaced the Motherboard to make it quicker - All because of a wireless issue.

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21 hours ago, Crunchy Dragon said:

I'm in the same boat. Only USB-C port on my E595 is for charging.

 

Still kind of sad to hear about.

I've got good news for you, you can use these no issue https://www.startech.com/ca/Cards-Adapters/Laptop-docking-stations/usb-c-mini-docking-station~DKT30CHPD

 

 

Its what I assign everyone here with E495 or E595's.

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1 minute ago, exetras said:

I've got good news for you, you can use these no issue https://www.startech.com/ca/Cards-Adapters/Laptop-docking-stations/usb-c-mini-docking-station~DKT30CHPD

 

 

Its what I assign everyone here with E495 or E595's.

That might be pushing it a bit, Lenovo assigned me a 65W power brick. But I'll definitely keep that one in mind.

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